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Queue Manager Jobs in Boca Raton, FL (NOW HIRING)

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system ...

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system ...

Intake Coordinator

Sunrise, FL · On-site

$17.25 - $23.25/hr

In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks ... Triage and prioritize the order queue, escalating urgent or complex cases to the appropriate team ...

Be Seen First

... queue. What you'll do * Advanced (L2/3) support for Windows and Mac endpoints, Microsoft 365, user accounts, permissions, and applications * Manage and troubleshoot endpoints in Microsoft Intune ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for queue manager in Boca Raton, FL is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.10 per hour, depending on experience, location, and employer.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Boca Raton, FL? For Queue Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Boca Raton, FL look for? The top searched job categories for Queue Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Queue Manager jobs? Cities near Boca Raton, FL with the most Queue Manager job openings:

Help Desk Analyst II (On-site) - Contract

FL PENINSULA MASTER

Boca Raton, FL • On-site

$19 - $26/hr

Full-time

Posted 7 days ago


Job description

About Us:
At Windward Risk Managers, we pride ourselves on a dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we continue to provide exceptional service to our policyholders and partners.
Position Summary:
We are seeking a proficient Help Desk Analyst Level 2 to join our IT Help Desk team. The successful candidate will work the IT support queue alongside Level 1 staff, taking on more complex tickets and serving as a point of escalation for issues that go beyond the Level 1 scope. Your role is crucial in maintaining the day-to-day reliability and efficiency of our IT operations.
Key Responsibilities:
  • Work the IT support queue alongside Level 1 staff, responding to user requests via email, phone, and our ticketing system, while also taking on more complex tickets and escalations that require additional experience and troubleshooting depth.
  • Provide remote and hands-on support across our Windows and macOS environments, including hardware troubleshooting, software installation, peripheral and printer issues, and basic network connectivity problems.
  • Perform user account and access tasks in Active Directory and Microsoft 365, including password resets, account creation, group membership changes, mailbox configuration, and license assignments.
  • Support employee onboarding and offboarding, including account provisioning, device preparation, software installation, and account decommissioning.
  • Assist with end-user training, providing walkthroughs and guidance on company applications, tools, and IT processes for new hires and during the rollout of new systems.
  • Use our RMM platform (NinjaOne) to deploy software, push patches, run remote sessions, and assist with routine endpoint maintenance.
  • Monitor system reports and alerts, flagging deviations and escalating to higher-tier staff when appropriate.
  • Assist with small IT projects and rollouts, such as hardware refreshes and software deployments, under the direction of senior staff.
  • Provide guidance and knowledge sharing to Level 1 analysts, helping them grow into more complex troubleshooting work.
  • Maintain accurate documentation of common issues, resolutions, and changes, contributing to the IT knowledge base and asset management records.

Qualifications:
  • Bachelor's degree or 4 years of directly related IT support experience.
  • Working knowledge of Windows and macOS support, Active Directory, and Microsoft 365.
  • Experience troubleshooting hardware, software, and network connectivity issues across desktop and laptop environments.
  • Comfort using RMM and remote support tools for endpoint troubleshooting and software deployment.
  • Strong problem-solving skills, with the ability to work through complex tickets independently and recognize when to escalate.
  • Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Commitment to continuous professional development.

Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.
Work Authorization Requirement:
  • This role requires permanent U.S. work authorization and does not offer employer sponsorship now or in the future.

WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.
Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM's Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.