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Queue Manager Jobs in Boca Raton, FL (NOW HIRING)

IT Support Technician

Pompano Beach, FL ยท On-site

$20.25 - $27.75/hr

Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system ...

IT Support Technician

Pompano Beach, FL ยท On-site

$20.25 - $27.75/hr

Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system ...

... Managing your specific ticket queue. -Adding and troubleshooting hardware such as hard disks and memory. -Troubleshoot encryption and system configuration issues. -Creation of mailing labels for ...

... queue statuses Receive physician reports and forward to appropriate QA Analyst Responds to client ... Manger regarding any client concerns Meets specific department metrics Operates company software ...

... queue statuses Receive physician reports and forward to appropriate QA Analyst Responds to client ... Manger regarding any client concerns Meets specific department metrics Operates company software ...

... queue statuses Receive physician reports and forward to appropriate QA Analyst Responds to client ... Manger regarding any client concerns Meets specific department metrics Operates company software ...

... queue statuses Receive physician reports and forward to appropriate QA Analyst Responds to client ... Manger regarding any client concerns Meets specific department metrics Operates company software ...

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Queue Manager information

See Boca Raton, FL salary details

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How much do queue manager jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for queue manager in Boca Raton, FL is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.
What are popular job titles related to Queue Manager jobs in Boca Raton, FL? For Queue Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What cities near Boca Raton, FL are hiring for Queue Manager jobs? Cities near Boca Raton, FL with the most Queue Manager job openings:
Infographic showing various Queue Manager job openings in Boca Raton, FL as of May 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,970 per year, or $20.2 per hour.
IT Support Technician

IT Support Technician

KB Global Inc

Pompano Beach, FL โ€ข On-site

$20.25 - $27.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago


Job description

Looking for an IT Support Technician to provide remote and on-site support. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

Responsibilities

  • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
  • Manage ticket queue to ensure timely resolution
  • Provide customer support using remote connection software
  • Provide thorough documentation on each customer interaction
  • Prioritize ticketing system flow by following SOPs and KB articles for resolution
  • Meet or exceed KPI goals
  • Troubleshooting of the following, though not limited to:
    • Advanced desktop issues
    • VPN connectivity
    • Entry-level server support
    • Hardware issues
    • Line of business support
    • Office 365
    • Active Directory

Requirements

  • IT Fundamentals and A+ certifications, or equivalent professional experience
  • 1+ year of professional help desk experience
  • Strong customer service skills
  • High attention to detail
  • Ability to follow instructions and policies
  • Ability to adapt to changing and fast-moving environments
  • Strong phone skills
  • Prior MSP experience preferred

Benefits:

  • Internal advancement (eligible for promotions every 6 months!)
  • Medical/Dental/Vision health plans
  • PTO/Sick/Holiday pay
  • Incredible culture
  • Explosive company growth
  • Training provided