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Queue Manager Jobs in Boca Raton, FL (NOW HIRING)

SESCO Lighting Inc

Quotations Administrator

Coral Springs, FL · On-site

$19 - $26.25/hr

Manages the quotes queue to ensure the timely distribution of quotations requests and organizes the files to include labeling to ensure consistency and organization. All project quotations to be ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system ...

Conduit Health

Intake Coordinator

Sunrise, FL · On-site

$17.25 - $23.25/hr

In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks ... Triage and prioritize the order queue, escalating urgent or complex cases to the appropriate team ...

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How much do queue manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for queue manager in Boca Raton, FL is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.10 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Boca Raton, FL?

For Queue Manager jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Boca Raton, FL look for?

The top searched job categories for Queue Manager jobs in Boca Raton, FL are:

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Queue Manager jobs near you

Revenue Cycle Manager

ODYSSEY BEHAVIORAL GROUP

Deerfield Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

About Us: Since 1991, Lifeskills Behavioral Health has offered customized treatment programs for all genders, ages 18 and over, suffering from mental health conditions and substance use disorders. We provide clinically excellent, evidence-based, and collaborative treatment programs that are tailored based on each client's unique needs to address a variety of mental health disorders as well as substance use disorders. Through our residential treatment program (RTC), partial hospitalization program (PHP), intensive outpatient program (IOP), and transitional living we ensure our clients can successfully transition back into their home life, family life, and careers with newfound self-esteem, direction, and control.
Why You Will Love Working With Us!
At Lifeskills Behavioral Health, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for mental health disorders and behavioral health conditions.
Since everyone has different experiences with mental health disorders, mental health therapies must be equally unique to address those diverse needs. Working with qualified doctoral level clinicians at Lifeskills gives individuals the opportunity to develop personalized mental health treatment plans that address their needs and help them take the next step in their recovery.
Our team's foundation is client centered care and clinical excellence through our 5-star service commitment - Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team, and our team is committed to our clients!
What we offer
  • Collaborative environment dedicated to clinical excellence
  • Multiple Career Development Pathways
  • Company Supported Continuing Education and Certification
  • Multiple Health Plan Design Options Available
  • Flexible Dental and Vision Plan Options
  • 100% Company Paid EAP Emotional Well-Being Support
  • 100% Company Paid Critical Illness (with health enrollment plan)
  • 100% Company Paid Life and ADD
  • 401K with Company Match
  • Company-Sponsored HSA, FSA, and DSA Tax Savings Accounts
  • Generous Team Member Referral Program
  • Parental Leave

Position Summary
The Revenue Cycle Manager reports directly to the Revenue Cycle Director and is responsible for oversight of patient accounting functions for both Insurance and Privately funded clients. The Revenue Cycle Manager helps improve cash flow and participates in managing the overall health of the company's receivables.
Relationships and Contacts
Within the organization: Initiates and maintains frequent and close working relationships with staff, and peers throughout the organization.
Outside the organization: Maintains working relationships with community partners, health insurance companies, prospective and current client as well as company vendors.
Essential Responsibilities
  • Manages and assists with supervision of the business office team
  • Prepares Consolidated Census Daily
  • Lead month end process for assigned facilities
  • Excellent customer service with the ability to communicate to both insurance companies as well as families in the efforts of collecting outstanding balances.
  • Understands all aspects of revenue cycle management to answer team questions
  • Monitors UR/Billing census daily to ensure completeness and accuracy.
  • Monitors Verification of Benefits (VOB) queue and process, adjusting process and resources as needed
  • Manages manual billing activities for assigned facilities, including identifying and taking corrective action where needed to improve processes.
  • Ensure accurate charge entry and billing including coverage for those on PTO
  • Ensure accurate, timely and complete account follow-up including coverage for those on PTO
  • Confirm accounts are worked to completion including all payments and adjustments are entered correctly
  • Monitors timely entering and application of all payment received
  • Utilizes system reports to reconcile payments posted in management systems.
  • Document all activity taken on an account in the patient account notes.
  • Effectively identifies trends that inhibit timely payment.
  • Confirms claims are worked within the established productivity standards, for timely follow-up maintaining and updating all patient accounts to reflect current information.
  • Reviews accounts for accuracy including account balance, payer plan and financial class, level of care, denials, and insurance requests.

  • Review credit reports and process applicable refunds to patient or insurance carrier.
  • Understand and interpret insurance Explanation of Benefits, knowing when and how to ensure that payment has been received.
  • Respond in a professional and timely manner to all billing-related inquiries from patients, guarantors, staff and payers.
  • Understands authorizations and limits to coverage such as the number of authorizations/units.
  • Documents, analyzes, and trends billing and collection activities and communicates to supervisor as appropriate.
  • Coordinates with the facility and medical records for resolution of disputed / denied claims.
  • Provides ongoing feedback and coaching to the team
  • Directly manages Revenue Cycle Supervisor
  • Trains team on updated processes/new processes.
  • Leads training for new revenue cycle staff

Additional Responsibilities
  • Provide support on special or large analysis projects.
  • Responsible for coordinating all new revenue cycle/business office staff onboarding and training

Education and Experience
  • 3- years' experience supervising teams
  • 3-5 years' experience with insurance billing and collections.
  • 3-5 years' experience acting as a liaison between insurance companies and family members/guarantors.
  • Prior experience in Mental Health, Substance Abuse Disorder Treatment or behavioral healthcare field preferred
    .

Lifeskills Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunities apply to all terms and conditions of employment. Lifeskills Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains "At-Will."
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