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Queue Manager Jobs in Indiana (NOW HIRING)

Stefanini Group

Deployment Technician

Carmel, IN · On-site

$17 - $22.50/hr

ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or ...

Stefanini Group

Deployment Technician

Carmel, IN · On-site

$17 - $22.50/hr

ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or ...

Stefanini Group

Deployment Technician

Carmel, IN · On-site

$17 - $22.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini

Deployment Technician

Carmel, IN · On-site

$17.75 - $23.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deployment Technician

Carmel, IN · On-site

$17 - $22.50/hr

ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or ...

Bostondynamics

Queue Management to reduce long running issues and drive KPI to manage the issues * Respond to Troubleshooting emails and chats in a timely and responsible manner * Document software incidents, bugs ...

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How much do queue manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for queue manager in Indiana is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.14 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Indiana?

For Queue Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Indiana look for?

The top searched job categories for Queue Manager jobs in Indiana are:

What cities in Indiana are hiring for Queue Manager jobs?

Cities in Indiana with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Indiana as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,085 per year, or $20.2 per hour.

IT Service Desk Manager

First Financial Bank

Terre Haute, IN • On-site

Full-time

Re-posted 9 days ago

Job description

Address
We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Job Description:
Office Location:
Abilene, Texas, United States
*This is an in office position.
SCOPE/CONTACTS:
The IT Service Desk Manager is responsible for the daily performance of the Service Desk team. You will ensure high-quality technical assistance for First Financial Bank customers, branches, officers, and employees, while maintaining strict security and audit standards. This role balances direct technical support with data-driven coaching, process automation, and service level management. You will lead a high-performing team to deliver seamless technical support while aligning IT services with the bank's operational goals and ensuring total compliance with financial industry standards.
ESSENTIAL FUNCTIONS:
  • Operational Excellence: Oversee daily ticket flow and phone support; prioritize workloads to meet Service Level Agreements (SLAs) across all FFB locations.
  • Security & Audit Integrity: Maintain rigorous standards for user access logging and security protocols to meet FDIC/OCC and internal audit requirements.
  • Performance & Coaching: Conduct regular 1-on-1s and annual evaluations. Coach team members on call queue management, professional communication, and technical prioritization.
  • Audit & Security Integrity: Use modern KPIs (e.g., First Contact Resolution, CSAT) to drive continuous improvement and provide mentorship for staff career development. Manage user access logging and tracking for audit compliance. Ensure all team activities align with Bank/Company security policies.
  • Process Automation: Identify and implement automation opportunities to streamline routine banking support tasks and reduce manual effort.
  • Service Improvement: Design and analyze support reports to identify trends, anticipate future client needs, and implement best practice policies and procedures.
  • Knowledge Management: Maintain a centralized knowledge base to ensure problem resolutions are concisely documented and shared across the team.
  • Administrative Oversight: Manage team attendance, on-call schedules, verify timecards, and ensure adherence to organizational values and the sales/service culture.

MINIMUM QUALIFICATIONS:
  • Experience: 6+ years in Technology Services or Banking Operations. Previous experience in a supervisory or "Lead" capacity is preferred.
  • Banking Systems: Familiarity with core banking platforms (DDA, Loans, GL, ATM/Debit, Teller systems) and their operational workflows.
  • Software Proficiency: Expert-level use of ITSM/Ticketing software and Microsoft 365 suite.
  • Soft Skills: Strong "number sense" for reporting, ability to handle high-stress environments, and exceptional professional writing skills.

Certifications:
  • ITIL 4 Foundation - Highly Desired
  • Comp TIAA+ or Network+ - Highly Desired
  • HDI Support Center Team Lead
  • Microsoft 365 Certified

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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