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Queue Manager Jobs in Indiana (NOW HIRING)

ActiveState

Queue Management: Monitor the support queue throughout the day to ensure tickets are moving forward and nothing is stalled or missed. * Issue Documentation: Capture detailed notes on each ticket ...

Amazon

Data Center Operations Manager, Nights

New Carlisle, IN · On-site

$152.60K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Operations Manager, Nights

New Carlisle, IN · On-site

$152.60K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Operations Manager, Nights

New Carlisle, IN · On-site

$152.60K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Amazon

Data Center Operations Manager, Nights

New Carlisle, IN · On-site

$152.60K/yr

... queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics ...

Vera Bradley

Associate System Administrator

Roanoke, IN · On-site

$65K - $70K/yr

Print server administration and print queue management * Experience working within a helpdesk or ticketing system environment * Fundamental understanding of core networking concepts, including TCP/IP ...

AndHealth

Senior Registered Nurse (RN)

Indianapolis, IN · On-site

Referral queue management * Care navigation for providers who are virtual with an in-person patient * Mobile phlebotomy for patients in the vicinity of the CHC partner. * Integration with PCP teams ...

Bakertilly

Administrative Business Partner

Indianapolis, IN · On-site

$17.25 - $23.25/hr

Manage scheduling for assigned leaders; for queue-based work, schedule meetings based on ticket requests and internal SLAs. * Travel & Expense Coordination:Coordinate travel, lodging, itineraries ...

AndHealth

Senior Registered Nurse (RN)

Indianapolis, IN · On-site

$90K/yr

Referral queue management * Care navigation for providers who are virtual with an in-person patient * Mobile phlebotomy for patients in the vicinity of the CHC partner. * Integration with PCP teams ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of May 30, 2026, the average hourly pay for queue manager in Indiana is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.
What are popular job titles related to Queue Manager jobs in Indiana? For Queue Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Indiana look for? The top searched job categories for Queue Manager jobs in Indiana are:
What cities in Indiana are hiring for Queue Manager jobs? Cities in Indiana with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Indiana as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 27% Physical, 71% Hybrid, and 2% Remote job distribution, with an average salary of $42,085 per year, or $20.2 per hour.
Helpdesk Support Specialist--Internal Hire Only

Helpdesk Support Specialist--Internal Hire Only

MapleTronics Computers

Goshen, IN • On-site

Full-time

Posted 17 days ago

Job description

Position Summary: The Helpdesk Support Specialist is an advanced technical position within the Helpdesk team. This role exists to strengthen Helpdesk effectiveness through deeper technical support, structured onboarding and training, quality reinforcement, and operational coverage during periods of increased demand or reduced availability.

Skill Requirements: The Helpdesk Support Specialist should exhibit:

  • Advanced Technical Troubleshooting
    • Demonstrated ability to resolve complex or ambiguous issues beyond typical Helpdesk scope.
    • Strong pattern recognition and root-cause thinking to reduce repeat issues.
  • Training & Enablement
    • Ability to explain technical concepts clearly and translate day-to-day Helpdesk work into teachable standards.
    • Comfortable coaching and supporting newer Helpdesk teammates through shadowing, feedback, and reinforcement.
  • Operational Awareness
    • Strong understanding of Helpdesk queue management, phone coverage needs, and handoffs to other teams.
    • Able to balance multiple priorities while keeping the queue healthy.
  • Quality & Consistency
    • Detail-oriented with a focus on completeness, standardization, and reducing rework.
    • Comfortable using checklists and standards without adding unnecessary complexity.
  • Communication
    • Clear, calm, and professional communication with both clients and internal teammates, especially during high-impact or high-volume situations.

Essential Duties and Responsibilities: The Helpdesk Support Specialist is responsible for:

  • Helpdesk Coverage (L2 Support)
  • Provide advanced technical support within the Helpdesk queue and Helpdesk board as needed.
  • Reinforce established Helpdesk priorities:
    • Queue first
    • Helpdesk board second
    • Other work third
  • Assist with complex tickets, edge cases, and volume spikes to maintain service stability.
  • Technical Training & Onboarding
  • Help formalize, maintain, and improve the Helpdesk teammate onboarding experience.
  • Support training efforts through documentation, walkthroughs, shadowing, and coaching.
  • Partner with in-house Trainer to ensure Helpdesk onboarding aligns with broader technician development initiatives.
  • Phone Queue Backup
  • Provide backup coverage for Helpdesk phone queues during peak times, call surges, or teammate absences.
  • Help ensure consistent, confident call handling and client experience.
  • Quality Control (QC)
  • Perform or support quality control for new workstation setups and new user creation.
  • Help reinforce standards and expectations that reduce follow-up tickets and rework.
  • Scheduling & Handoff Support
  • Support Helpdesk-related scheduling coordination as assigned.
  • Assist with improving clarity and consistency in handoffs between Helpdesk, scheduling, and service teams.
  • Provide limited backup support related to scheduling workflows (including backup coverage as assigned under the current resourcing model).
  • Onsite Flex Support
  • Flex into onsite support when needed to help cover urgent needs or workload imbalances, while maintaining awareness of Helpdesk capacity and priorities.

This is not a comprehensive list of the responsibilities and duties associated with the position. Additional tasks may be assigned to the Teammate from time to time and the scope of this position may change as necessitated by business demands.

Measures of success

We feel it is important to know what it means to be successful in this position. This is what success looks like for someone in this job:

  • Reduced rework and follow-up tickets related to new workstation and new user setup.
  • Improved Helpdesk resilience during volume spikes due to reliable L2 &phone coverage support.
  • Clearer handoffs and fewer scheduling-related surprises downstream.
  • Helpdesk teammates feel supported, coached, and better equipped.

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