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Queue Manager Jobs in Indiana (NOW HIRING)

Wipro

SENIOR CONSULTANT - TECH & IMPL L1

Chandler, IN · On-site

Required : • Strong experience in Site Reliability Engineering / Production Engineering • Hands-on expertise with IBM MQ (queue managers, clustering, channels, DLQ management) • Kafka ...

InstantServe LLC

Senior Java Developer

Indianapolis, IN · On-site

$54.75 - $69.75/hr

... event-driven queue processing, MuleSoft integration, and document generation tools. Complete ... management tools such as SmartDocuments or Adobe Forms Development. • Candidates will work with ...

Apidel Technologies

Senior Java Developer

Indianapolis, IN · On-site

$54.75 - $69.75/hr

Implementing event-driven and queue-based asynchronous processing using technologies such as AS400 ... Preferred experience with document automation and template management tools such as Smart Documents ...

Stefanini Group

Deskside Technician II

Carmel, IN

$19.25 - $24.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Carmel, IN

$19.25 - $24.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Carmel, IN · On-site

$19.25 - $24.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

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How much do queue manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for queue manager in Indiana is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.14 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
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What cities in Indiana are hiring for Queue Manager jobs? Cities in Indiana with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Indiana as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $42,085 per year, or $20.2 per hour.
SENIOR CONSULTANT - TECH & IMPL L1

SENIOR CONSULTANT - TECH & IMPL L1

Wipro

Chandler, IN • On-site

Full-time

Posted 8 days ago

Wipro rating

7.2

Company rating: 7.2 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

116th of 207 rated it services

Job description

Job Summary:
Wipro is a leading digital transformation partner, and they are seeking an experienced Site Reliability Engineer (SRE) Lead for Messaging Services. The role involves driving platform reliability and operational excellence across IBM MQ and Kafka environments, along with leading reliability engineering for high-scale messaging platforms.
Responsibilities:
• Leading reliability engineering for high-scale messaging platforms supporting tens of thousands of runtimes and high-volume message throughput
• Driving EOL remediation, patching, and stabilization across MQ queue managers and Kafka clusters
• Implementing SRE best practices:
• SLIs / SLOs focused on message delivery, latency, and availability
• Incident management, escalation, and postmortem culture
• Enhancing observability and monitoring for messaging flows, queue depths, lag, and throughput
• Designing proactive fault detection and auto-remediation strategies (e.g., DLQ handling, backlog mitigation, failover recovery)
• Building resilient messaging platforms capable of supporting real-time, event-driven workloads
• Supporting global production messaging environments with on-call rotation and escalation ownership
• Partnering with engineering, application, and security teams to ensure reliability, scalability, and secure message transport
Qualifications:
Required:
• Strong experience in Site Reliability Engineering / Production Engineering
• Hands-on expertise with IBM MQ (queue managers, clustering, channels, DLQ management)
• Kafka / Confluent platform (topics, brokers, partitions, consumer groups)
• Large-scale distributed messaging systems and runtime management
• Deep understanding of system reliability, scalability, and high availability design
• Messaging reliability patterns (guaranteed delivery, retry handling, replay, ordering)
• Incident management, root cause analysis, and problem management
Preferred:
• Experience implementing SRE frameworks (SLIs, SLOs, error budgets) specifically for messaging workloads
• Familiarity with Kubernetes / containerized messaging platforms
• Experience with Kafka ecosystem components (Schema Registry, Connect, Streams)
• IBM MQ advanced features (Native HA, clustering)
• Exposure to AI-driven operations (AIOps), anomaly detection, or automated remediation
• Large-scale messaging modernization or migration programs
• Messaging or middleware certifications (IBM MQ, Kafka, or equivalent)
• Experience in regulated environments (e.g., financial services)
Company:
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs. Founded in 1945, the company is headquartered in Bengaluru, IND, with a team of 10001+ employees. The company is currently Late Stage.

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