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Queue Manager Jobs in Indiana (NOW HIRING)

Circle Logistics

IT Manager

Fort Wayne, IN · On-site

$93K - $114K/yr

Establish and maintain response and resolution standards for the support queue * Partner with three ... Manage user provisioning and permissions in Transport Pro and other line-of-business applications ...

Circle Logistics

IT Manager

Fort Wayne, IN · On-site

$93K - $114K/yr

Establish and maintain response and resolution standards for the support queue * Partner with three ... Manage user provisioning and permissions in Transport Pro and other line-of-business applications ...

Everwise Credit Union

Collector

South Bend, IN · On-site

$16.75 - $22.25/hr

Collector I impact the financial health of our organization by managing and collecting past due accounts. This role involves learning the collections process, working through a structured queue of ...

Circle Logistics

IT Manager

Fort Wayne, IN

$93K - $114K/yr

Establish and maintain response and resolution standards for the support queue * Partner with three ... Manage user provisioning and permissions in Transport Pro and other line-of-business applications ...

Everwise Credit Union

Collector

South Bend, IN · On-site

$16.75 - $22.25/hr

Collector I impact the financial health of our organization by managing and collecting past due accounts. This role involves learning the collections process, working through a structured queue of ...

Newfields

Manager of Data Analytics

Indianapolis, IN · On-site

$60K - $70K/yr

Manager, Data & Analytics Department: Technology FLSA Status: Exempt Salary: $60,000 - 70,000 Key ... queue. * Escalate significant data quality, integration, or system-fragmentation issues to ...

nLeague

Senior Java Developer

Indianapolis, IN · On-site

$54.75 - $69.75/hr

Implementing event-driven and queue-based asynchronous processing using technologies such as AS400 ... Preferred experience with document automation and template management tools such as Smart Documents ...

Truma Corp

Head of Service

Elkhart, IN

Lead Customer Care (Call Center) operations, including staffing, workforce planning, call volume and queue management, service-level performance, escalation management, communication quality, case ...

Truma-Corporatio

Head of Service

Elkhart, IN · On-site

$150 - $200/hr

Lead Customer Care (Call Center) operations, including staffing, workforce planning, call volume and queue management, service-level performance, escalation management, communication quality, case ...

Truma International

Head of Service

Elkhart, IN · On-site

$150 - $200/hr

Lead Customer Care (Call Center) operations, including staffing, workforce planning, call volume and queue management, service-level performance, escalation management, communication quality, case ...

Truma Corp

Head of Service

Elkhart, IN · On-site

$150 - $200/hr

Lead Customer Care (Call Center) operations, including staffing, workforce planning, call volume and queue management, service-level performance, escalation management, communication quality, case ...

AndHealth

Senior Registered Nurse (RN)

Indianapolis, IN · On-site

Referral queue management * Care navigation for providers who are virtual with an in-person patient * Mobile phlebotomy for patients in the vicinity of the CHC partner. * Integration with PCP teams ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for queue manager in Indiana is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.14 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Indiana?

For Queue Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Indiana look for?

The top searched job categories for Queue Manager jobs in Indiana are:

What cities in Indiana are hiring for Queue Manager jobs?

Cities in Indiana with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Indiana as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,085 per year, or $20.2 per hour.

IT Manager

Circle Logistics

Fort Wayne, IN • On-site

$93K - $114K/yr

Full-time

Re-posted 3 days ago

Circle Logistics rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company Description
Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
  • No Fail Service
  • Personalized Communication
  • Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job Description
We're looking for a hands-on IT Manager to own the technology environment that keeps approximately 400 users productive across our Fort Wayne headquarters and remote branch offices. You'll lead a team of two help desk technicians, coordinate with our data team on shared infrastructure and access, and stay close enough to the work to configure a switch or rebuild a workstation when needed.
This is a builder role, not a caretaker. You'll manage user accounts and access, keep every office connected and secure, run the phone system, maintain the workstation fleet, and serve as the final escalation point for technical issues. You'll be the person leadership turns to when a branch loses connectivity, when a new hire needs to be productive on day one, or when we need to stand up a new office. If you thrive on ownership, variety, and visible impact, this is the role for you.
What You'll Own
Team Leadership
  • Lead, schedule, and develop two help desk technicians-setting priorities, reviewing work quality, and expanding their technical capabilities
  • Establish and maintain response and resolution standards for the support queue
  • Partner with three data team technicians on shared infrastructure, system access, integrations, and reporting environments
  • Serve as the senior technical escalation point for the entire organization

User and Account Management
  • Own the full user lifecycle across all core platforms-onboarding, role changes, and offboarding-with same-day turnaround for new hires and immediate access removal for departures
  • Administer company email and collaboration tools, including mailboxes, distribution groups, shared drives, licensing, and security settings
  • Manage user provisioning and permissions in Transport Pro and other line-of-business applications, working with operations leaders to ensure access aligns with role requirements
  • Oversee password, multi-factor authentication, and identity management while enforcing access control standards

Network and Connectivity
  • Configure, monitor, and maintain routers, switches, firewalls, and wireless access points at headquarters and all branch locations
  • Manage internet and WAN circuits across the office footprint-carrier relationships, service escalations, bandwidth planning, and failover
  • Support VPN and remote access for branch and traveling users
  • Lead network buildouts for new office openings, relocations, and expansions

Phone System and Communications
  • Administer the company phone system across headquarters and all branch offices-extensions, call routing, hunt groups, voicemail, and auto-attendant
  • Provision and reassign phone users as part of onboarding and offboarding; support headsets, softphones, and desk hardware
  • Manage telecom vendors, service escalations, number porting, and call quality across all sites

Endpoints and Hardware
  • Manage the full workstation fleet of approximately 400 machines-standardized imaging, deployment, patching, refresh cycles, and secure disposal
  • Maintain asset inventory and lifecycle tracking for laptops, desktops, monitors, phones, printers, and peripherals
  • Handle hardware procurement and spare-stock planning to ensure new hires and replacements never wait on equipment

Support and Operations
  • Own the help desk queue-triage, prioritization, resolution, and escalation-with clear, measured response standards
  • Document systems, configurations, and procedures to ensure knowledge resides with the company, not with individuals
  • Manage vendors and MSPs, contract renewals, and IT spend against budget
  • Plan and test backup, business continuity, and disaster recovery procedures
  • Drive endpoint security, patch compliance, and end-user security awareness in partnership with leadership

Qualifications
What You Bring
Experience & Leadership
  • 7+ years of progressive IT experience, including 3+ years leading technicians or managing multi-site environments
  • Proven ability to develop technical staff, delegate effectively, and maintain visibility into team performance
  • Experience supporting distributed offices and remote users across multiple locations

Technical Skills
  • Strong networking fundamentals-configure switches, troubleshoot VLANs, deploy firewall rules, and interpret network diagnostics
  • Hands-on administration of Microsoft Windows environments and cloud identity/email platforms (Google Workspace and/or Microsoft 365)
  • Server administration experience, both on-premises and cloud-based, including virtualization, Active Directory, file and application servers, backup, and platforms such as AWS, Azure, or Google Cloud
  • Scripting and automation capability using PowerShell, Python, SQL, or similar languages to streamline provisioning, data reconciliation, and routine tasks
  • Practical knowledge of endpoint management and ticketing systems

Professional Qualities
  • Excellent troubleshooting instincts with sound judgment about urgency and prioritization
  • Clear communicator who explains technical concepts to non-technical audiences effectively
  • Familiarity with AI tools and demonstrated ability to apply them to support, automation, or workflow improvements
  • Willingness to travel occasionally to branch offices as needed

Nice to Have
  • Relevant certifications such as CCNA, Network+, Security+, or Microsoft/Google administrator credentials
  • Experience in freight, logistics, or other 24/7 operating environments
  • Familiarity with transportation management systems (Transport Pro or comparable platforms)
  • Knowledge of information security frameworks (TISAX, SOC 2, NIST CSF) or formal audit requirements
  • Conversational Spanish

Additional Information
All your information will be kept confidential according to EEO guidelines.

What Circle Logistics employees say

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