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Queue Manager Jobs in Indianapolis, IN (NOW HIRING)

Stefanini Group

Deployment Technician

Carmel, IN · On-site

$17 - $22.50/hr

ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or ...

Stefanini Group

Deployment Technician

Carmel, IN · On-site

$17 - $22.50/hr

ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or ...

Stefanini Group

Deployment Technician

Carmel, IN · On-site

$17 - $22.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini

Deployment Technician

Carmel, IN · On-site

$17.75 - $23.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deployment Technician

Carmel, IN

$17 - $22.50/hr

ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or ...

Newfields

Manager of Data Analytics

Indianapolis, IN · On-site

$60K - $70K/yr

Manager, Data & Analytics Department: Technology FLSA Status: Exempt Salary: $60,000 - 70,000 Key ... queue. * Escalate significant data quality, integration, or system-fragmentation issues to ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for queue manager in Indianapolis, IN is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $20.24 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Indianapolis, IN?

For Queue Manager jobs in Indianapolis, IN, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Indianapolis, IN look for?

The top searched job categories for Queue Manager jobs in Indianapolis, IN are:

What cities near Indianapolis, IN are hiring for Queue Manager jobs?

Cities near Indianapolis, IN with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Indianapolis, IN as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,310 per year, or $20.3 per hour.

Deployment Technician

Stefanini Group

Carmel, IN • On-site

$17 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Troubleshooting and repairing hardware issues; 

Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; 

Preventative maintenance (e.g., lifecycle);  

Troubleshooting HW issues on end user devices; 

Proper utilization of ServiceNow;  

ServiceNow queue management and Ticket follow-up; 

Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;  

Critical project support that involves hardware and/or high-touch user experience;

Perform comprehensive site hardware asset inventory;  

Maintain consumable device inventory count; 

Conduct spare part and loaner pool management; 

Support IMACR/D requests; 

Engage OEM for warranty repairs and follow up on status; 

Escort OEM technicians onsite when needed. 

Assist client with physical support for incidents related to network, datacenter, and other activities as requested.  




 


 Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;

 Troubleshooting and replacing hardware on PCs, laptops and desktops;

 Active Directory

Deploying IT equipment (Windows, Mac); 

Imaging and staging PCs;

Managing the equipment inventory and lifecycle;

Migrating End User data;

Moving in scope IT equipment; 

Collecting and coordinating disposal of in scope IT equipment;

  • F
    • acilitating third-party vendor on-site presence for Onsite Lifecycle Management


    What you'll get
    • Work with brilliant minds, often within a global capacity;
    • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
    • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
     
    Why we're different 
    • Brazilian and privately owned company;
    • Agility, flexibility, and innovation are in our DNA;
    • Flat organizational structure which enables faster communication and decision making.
    #LI-BH1 
    #LI-ONSITE 
    Education:Bachelor (BA, BS...)Employment Type: FULL_TIME

    Apply