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Queue Manager Jobs in Saint John, IN (NOW HIRING)

Ascend Technologies

Desktop Engineer

Chicago, IL · On-site +1

Ticket Queue Management (Team-Level): * Monitor and triage the team's shared ticket queues daily, prioritizing unassigned, overdue, or aging tickets requiring attention. * Reassign tickets ...

Ascend Technologies

Desktop Engineer

Chicago, IL · Remote

Ticket Queue Management (Team-Level): * Monitor and triage the team's shared ticket queues daily, prioritizing unassigned, overdue, or aging tickets requiring attention. * Reassign tickets ...

Light Edge

Managed Services Technician

Chicago, IL · On-site

Ticket Queue Management * Documenting steps taken and relevant histories * Deploying servers, installing applications based on internal and external customer requests, setting up backups and ...

Prologis

Manager, Grid Strategy & Interconnection

Chicago, IL · On-site

$103K - $142K/yr

This includes queue positioning, withdrawal risk management, upgrade cost optimization, and analyzing grid constraints and hosting capacity. * Serve as the primary internal owner of interconnection ...

Lightedge

Managed Services Technician

Chicago, IL

Ticket Queue Management * Documenting steps taken and relevant histories * Deploying servers, installing applications based on internal and external customer requests, setting up backups and ...

Lightedge

Managed Services Technician

Chicago, IL

Ticket Queue Management * Documenting steps taken and relevant histories * Deploying servers, installing applications based on internal and external customer requests, setting up backups and ...

Braven

IT Support Specialist

Chicago, IL · On-site

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

Braven

IT Support Specialist

Chicago, IL

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

Braven

IT Support Specialist

Chicago, IL · On-site

What You'll Do Helpdesk & Ticket Queue Management (60%) * Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage ...

Mandarich Law Group, LLP

Collection Agent

Chicago, IL · On-site

Effectively manage an open queue of accounts to consistently hit your monthly collection goal. Requirements * Excellent verbal communication skills. * Multitasking and time management skills to work ...

SpotHero

Technical Accounts Specialist

Chicago, IL · On-site

Support the broader Technical Accounts team with ad-hoc business requests, queue triage, and bulk data management as needed. The following experience is relevant to us: * 2+ years of experience in ...

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Queue Manager information

See Saint John, IN salary details

$11

$19

$38

How much do queue manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for queue manager in Saint John, IN is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.23 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What job categories do people searching Queue Manager jobs in Saint John, IN look for?

The top searched job categories for Queue Manager jobs in Saint John, IN are:

What cities near Saint John, IN are hiring for Queue Manager jobs?

Cities near Saint John, IN with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Saint John, IN as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $40,241 per year, or $19.3 per hour.

Middleware Messaging Engineer

Judge Group, Inc.

Chicago, IL • On-site

$60 - $75/hr

Other

Posted 20 days ago

Job description

Location: Chicago, IL Salary: $60.00 USD Hourly - $75.00 USD Hourly Description:
Senior Middleware Messaging & Platform Engineer
Job Overview
We are seeking a highly skilled Senior Middleware Messaging & Platform Engineer to join our Infrastructure Engineering team. This role is responsible for the design, administration, automation, security, and modernization of enterprise messaging and middleware platforms supporting mission-critical business applications.
The ideal candidate will possess deep expertise in IBM MQ, API gateways, NGINX, container platforms, and cloud-native infrastructure, with a strong focus on automation, security, high availability, and operational excellence. This position will play a key role in strategic initiatives involving cloud adoption, Kubernetes-based deployments, infrastructure-as-code, vulnerability management, and disaster recovery planning.
Key Responsibilities
IBM MQ Administration & Support
  • Install, configure, administer, and maintain IBM MQ Queue Managers and MQ Clients on Red Hat Enterprise Linux (RHEL).
  • Perform IBM MQ upgrades, fix pack installations, patch management, and lifecycle maintenance activities.
  • Configure and manage MQ components including:
    • Queue Managers
    • Local, Remote, Alias, and Model Queues
    • Channels and Listeners
    • Clusters
    • Topics and Subscriptions
  • Monitor system health, message throughput, queue depth, latency, and overall platform performance.
  • Troubleshoot MQ connectivity issues, message delivery problems, security-related incidents, and performance bottlenecks.
  • Conduct root cause analysis and implement corrective and preventive actions.
  • Partner with application teams and serve as a subject matter expert for messaging solutions.

Performance, Capacity & High Availability
  • Analyze logs, traces, and performance metrics to optimize messaging infrastructure.
  • Monitor resource utilization including CPU, memory, storage, and network consumption.
  • Develop capacity planning strategies and scalability roadmaps.
  • Design and implement highly available messaging solutions including clustering and distributed queue architectures.
  • Develop, maintain, and regularly test disaster recovery (DR) procedures and failover strategies.
  • Participate in business continuity planning and multi-site resilience initiatives.

Security & Compliance
  • Implement and manage IBM MQ security controls including:
    • TLS/SSL encryption
    • Channel Authentication Rules (CHLAUTH)
    • Object Authority Manager (OAM)
    • Certificate and keystore management
  • Collaborate with security teams to ensure compliance with corporate security standards and regulatory requirements.
  • Support vulnerability remediation efforts and security hardening initiatives.
  • Apply security patches and mitigate risks associated with identified vulnerabilities and CVEs.

Cloud & Container Platforms
  • Participate in the design and migration of middleware workloads to AWS.
  • Deploy and manage IBM MQ within containerized environments using Docker, Kubernetes, OpenShift, and Rancher.
  • Support infrastructure modernization initiatives utilizing cloud-native technologies and container orchestration platforms.
  • Configure and maintain middleware services deployed across multi-cluster and hybrid-cloud architectures.

API Gateway, NGINX & SFTP Platform Management
  • Design, deploy, and support API gateway and reverse proxy solutions.
  • Configure and troubleshoot API proxies, routing policies, security policies, and traffic management controls.
  • Administer NGINX environments including:
    • Reverse proxy configuration
    • Load balancing
    • SSL/TLS termination
    • Health checks
    • Rate limiting
    • Kubernetes/OpenShift ingress controllers
  • Manage SFTP gateways and managed file transfer (MFT) solutions, including:
    • Key-based authentication
    • User and directory management
    • File transfer monitoring
    • Integration with downstream services

Automation & DevOps
  • Develop automation using Terraform, Ansible, GitOps, Shell scripting, Python, and other infrastructure automation tools.
  • Build and maintain CI/CD deployment pipelines leveraging Jenkins, Harness, Artifactory, and HashiCorp Vault.
  • Support infrastructure-as-code (IaC) initiatives and configuration management practices.
  • Automate operational tasks, middleware deployments, environment provisioning, and compliance validations.

Monitoring & Operations
  • Implement proactive monitoring and alerting strategies using enterprise observability platforms.
  • Support production operations, incident response activities, and on-call responsibilities as required.
  • Work closely with cross-functional teams including application development, networking, security, operations, and project management teams.
  • Create and maintain architecture diagrams, operational procedures, standards, and technical documentation.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
  • 10+ years of hands-on experience administering IBM MQ within enterprise environments.
  • Strong expertise in:
    • Queue Managers
    • Queues
    • Channels
    • Clustering
    • Publish/Subscribe
    • MQ Security
  • Extensive experience administering middleware platforms on Linux environments, particularly RHEL.
  • Proven experience troubleshooting complex middleware and messaging issues.
  • Strong scripting and automation skills using Bash, Python, Shell, or similar languages.
  • Solid understanding of networking fundamentals including TCP/IP, DNS, firewalls, load balancers, and SSL/TLS.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to work effectively both independently and within cross-functional teams.

Preferred Qualifications
  • Experience administering IBM MQ in cloud and containerized environments.
  • Knowledge of advanced IBM MQ capabilities, including:
    • Advanced Message Security (AMS)
    • Managed File Transfer (MFT)
    • MQ Appliances
  • Experience with AWS-based middleware and messaging deployments.
  • Hands-on expertise with Kubernetes, OpenShift, Docker, and Rancher.
  • 6+ years of experience designing, deploying, and automating middleware technologies using Terraform, Ansible, and GitOps methodologies.
  • 4+ years of experience administering API gateway and proxy technologies.
  • Strong experience with:
    • API proxy design and deployment
    • OAuth 2.0 and API security
    • API lifecycle management
    • Traffic governance and rate limiting
  • Experience supporting NGINX as both a reverse proxy and Kubernetes/OpenShift ingress controller.
  • Experience administering enterprise SFTP and managed file transfer solutions.
  • Experience building and supporting Jenkins-based operational and deployment pipelines.
  • Working knowledge of enterprise monitoring and observability tools such as Splunk, Dynatrace, Instana, Nagios, or Prometheus.
  • Familiarity with Kafka and other modern messaging technologies.
  • Experience working in Agile, DevOps, and Site Reliability Engineering (SRE) environments.
  • Strong understanding of disaster recovery planning, high availability architectures, and multi-data-center deployments.

Security & Vulnerability Management Experience
Candidates should possess:
  • Experience working with vulnerability assessment and scanning tools such as Qualys, Nessus, or equivalent platforms.
  • Ability to analyze, prioritize, and remediate middleware-related vulnerabilities.
  • Experience implementing CIS benchmark recommendations and security hardening standards.
  • Familiarity with vulnerability remediation and patch management for API gateways, web servers, messaging platforms, and managed file transfer solutions within highly regulated enterprise environments.

What You'll Bring
  • Deep technical expertise in enterprise messaging and middleware platforms.
  • Strong automation and infrastructure-as-code mindset.
  • Passion for modernization, cloud adoption, and platform engineering.
  • A customer-focused approach with excellent collaboration skills.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

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