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Queue Manager Jobs in Indiana (NOW HIRING)

Kobie Marketing

Technical Program Manager

Indianapolis, IN

$123K - $159K/yr

Own dashboards that track queue volume, SLA adherence, backlog health, and delivery timelines ... Governance, Reporting & Risk Management * Lead quarterly planning sessions and facilitate quarterly ...

Harris

$16.25 - $21.50/hr

Essential Functions Manages work queue, aging lists, and claims correspondence to assure accurate and timely payment of accounts. Verifies completeness and accuracy of billing data and revises any ...

campus4tech

Senior Java Developer

Indianapolis, IN · On-site

$54.75 - $69.75/hr

... asynchronous queue-based processing, and deploying applications in AWS environments ... Experience with MuleSoft integrations and API management * AWS deployment experience * Strong SQL ...

Apex Informatics

Senior Java Developer

Indianapolis, IN · On-site

$65/hr

... event-driven queue processing, MuleSoft integration, and document generation tools. Key ... management tools such as SmartDocuments or Adobe Forms Development. • Candidates will work with ...

Surf Internet

Field Service Dispatcher

Elkhart, IN · On-site

$22 - $24/hr

Manage the stand-by appointment queue * Work with field service managers to optimize scheduling lead times for installation and service work * Work with service and installation managers to optimize ...

UrgentVet

Urgent Care Relief Veterinarian

Greenwood, IN · On-site

$75 - $200/hr

We are an urgent care clinic with cloud-based electronic medical records and an online queue system ... Manage multiple patients and varying priorities within allotted timeframes Skills, Knowledge, and ...

Surf Internet

Field Service Dispatcher

Elkhart, IN · On-site

$22 - $24/hr

Manage the stand-by appointment queue * Work with field service managers to optimize scheduling lead times for installation and service work * Work with service and installation managers to optimize ...

Reid Home Health

Pharmacy Technician IV

Richmond, IN · On-site

$15.75 - $19/hr

... queue/prep/check technology to safely prepare patient-specific CSP's • Batches CSPs inside ... management deems necessary. Education & Experience * Minimum education required: High school ...

PinnaclePartners

AP Specialist

Indianapolis, IN · On-site

$25 - $28/hr

... manage invoice processing and check runs Review cash needs and queue up data for wire transfers, coordinating with the team lead for bank-portal execution Communicate regularly with property ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for queue manager in Indiana is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.14 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Indiana?

For Queue Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Indiana look for?

The top searched job categories for Queue Manager jobs in Indiana are:

What cities in Indiana are hiring for Queue Manager jobs?

Cities in Indiana with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Indiana as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,085 per year, or $20.2 per hour.

Clinical Program Manager

PharmaCord LLC

Jeffersonville, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

PharmaCord rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

265th of 492 rated business services

Job description

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
Key Responsibilities:
The Program Manager responsibilities include, but are not limited to the following:
Operational Program Management
  • Understands client objectives and incorporates objectives into program service goals
  • Ensures that PharmaCord executes program services in compliance with contracted service level
  • Accountable for management of client service request queue (Both completion and work in progress)
  • Responsible for the implementation and on-going management of client-specific business rules
  • Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
  • Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives

Financial
  • Monitors and provides weekly updates on items impacting program financial forecast
  • Prepares activity summary for the development and review of client monthly invoices

Team selection, hiring, training and development
  • Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
  • Partners with HR to ensure program staffing levels are achieved at all times
  • Works proactively with Human Resources to develop a steady pipeline of candidates
  • Drives training, development and retention of team

Client support
  • Prepares, reviews, analyzes client specific operational results
  • Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
  • Point of contact for program/operational queries and issue resolution
  • Physical Demands & Work Environment
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
  • Although very minimal, flexibility to travel as needed is preferred.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Miscellaneous
  • Utilize Valeris' values as the driving force behind the team's success
  • On time adherence to training deadlines for all corporate policies and procedures
  • Ensure all SOPs are followed with consistency
  • Perform additional tasks or projects as assigned

Qualifications:
  • 5+ years of experience in the healthcare industry is required
  • Bachelor's degree is strongly preferred; Master's degree is preferred
  • Previous personnel/team management experience is required, experience managing managers is a plus
  • Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
  • Previous experience leading customer service teams is a plus
  • Bi-lingual in English and Spanish or Chinese/Mandarin is a plus
  • Demonstrate critical thinking and complex problem-solving skills while managing operational challenges
  • Able to engage and motivate a team by working with them directly or through the Program Supervisors (if applicable)
  • You are tech savvy meaning you have exceptional ability to understand complex platforms, data and technical language
  • You are analytical and you find joy in drawing actionable insights from program data and analytics
  • You take initiative and show commitment to team and organizational goals
  • You are in tune with your emotional intelligence (ability to recognize emotions and their effects)
  • Able to manage disruptive impulses and handle potentially stressful interactions
  • Able to manage a large team that may include multiple Supervisors
  • You are a skilled multi-tasker where you can successfully manage multiple competing priorities
  • Accepts accountability for personal and team performance; acts with integrity
  • Adaptable and handles change with flexibility
  • Innovative and open to innovative ideas
  • Achievement driven; constantly striving to improve or to meet a standard of excellence
  • Communicate clearly and articulately
  • A positive attitude!

Physical Demands & Work Environment
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
  • Although very minimal, flexibility to travel as needed is preferred.
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?
We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
  • Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
  • Additional health support, including telehealth and Employee Assistance Program (EAP) services
  • Company match on Health Savings Account contributions
  • Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
  • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
  • 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
  • Paid Time Off (PTO) and Sick Leave to support work-life balance
  • Team members receive nine paid holidays plus two floating holidays
  • Opportunities for advancement in a company that supports personal and professional growth
  • A challenging, stimulating work environment that encourages new ideas
  • Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
  • A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
Important Notice
Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @valeris.com, @echo.newtonsoftware.com email address regarding next steps in our interview process.
Please Note:
  • PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com, @pharmacord.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.
  • We will never request your bank account information at any stage of the hiring process.
  • We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com

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