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Queue Manager Jobs in Indiana (NOW HIRING)

ProBleu Inc.

IT Support and Network Technician

Bloomington, IN · On-site

$20 - $27.25/hr

We are a woman-owned managed services provider (MSP), small enough that your work is visible and ... We will cover the queue. We would rather have you for years than squeeze you for a few months, and ...

AndHealth

Senior Registered Nurse (RN)

Indianapolis, IN · On-site

$90K/yr

Referral queue management * Care navigation for providers who are virtual with an in-person patient * Mobile phlebotomy for patients in the vicinity of the CHC partner. * Integration with PCP teams ...

Spark Tek Inc

IN-DCS-Senior Java Developer

Indianapolis, IN · On-site

$50.25 - $64/hr

... and queue-based asynchronous processing using technologies such as AS400 Data Queues, Kafka ... management tools such as SmartDocuments or Adobe Forms Development. • Candidates will work with ...

AndHealth

Senior Registered Nurse (RN)

Indianapolis, IN · On-site

Referral queue management * Care navigation for providers who are virtual with an in-person patient * Mobile phlebotomy for patients in the vicinity of the CHC partner. * Integration with PCP teams ...

Gehc

Depot Coordinator

Noblesville, IN · On-site

This position coordinates purchase order documentation, CRM activity updates, customer communications, loaner tracking, system check-in, and repair queue readiness to help ensure timely service ...

GE HealthCare

Depot Coordinator

Noblesville, IN · On-site

This position coordinates purchase order documentation, CRM activity updates, customer communications, loaner tracking, system check-in, and repair queue readiness to help ensure timely service ...

Mercalis

Program Manager

Jeffersonville, IN · On-site

Accountable for management of client service request queue (Both completion and work in progress) * Responsible for the implementation and on-going management of client-specific business rules

Mercalis

Program Manager

Jeffersonville, IN · On-site

Accountable for management of client service request queue (Both completion and work in progress) * Responsible for the implementation and on-going management of client-specific business rules

Mercalis

Program Manager

Jeffersonville, IN · On-site

$80 - $100/hr

Accountable for management of client service request queue (Both completion and work in progress) * Responsible for the implementation and on-going management of client-specific business rules

Mercalis

Program Manager

Jeffersonville, IN · On-site

Accountable for management of client service request queue (Both completion and work in progress) * Responsible for the implementation and on-going management of client-specific business rules

Mercalis

Program Manager

Jeffersonville, IN · On-site

Accountable for management of client service request queue (Both completion and work in progress) * Responsible for the implementation and on-going management of client-specific business rules

Mercalis

Program Manager

Jeffersonville, IN · On-site

Accountable for management of client service request queue (Both completion and work in progress) * Responsible for the implementation and on-going management of client-specific business rules

AndHealth

Senior Registered Nurse (RN)

Indianapolis, IN · On-site

$80 - $100/hr

Referral queue management * Care navigation for providers who are virtual with an in-person patient * Mobile phlebotomy for patients in the vicinity of the CHC partner * Integration with PCP teams to ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for queue manager in Indiana is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.14 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Indiana?

For Queue Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Indiana look for?

The top searched job categories for Queue Manager jobs in Indiana are:

What cities in Indiana are hiring for Queue Manager jobs?

Cities in Indiana with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Indiana as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,085 per year, or $20.2 per hour.

IT Support and Network Technician

Bloomington, IN • On-site

ProBleu Inc.
IT Services • 1 - 10 employees
Learn more about ProBleu Inc.external

$20 - $27.25/hr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

This is an in-office position based in our Bloomington, Indiana, office with regular travel to client sites across southern and central Indiana. You must live within daily commuting distance of Bloomington and already be authorized to work in the United States. We do not sponsor visas and this role cannot be performed from outside the Bloomington area. A valid driver's license and reliable transportation are required since a good share of the work happens at client sites.
ProBleu has kept Indiana businesses running since 2005. We are a woman-owned managed services provider (MSP), small enough that your work is visible and your judgment matters. You will support small- and mid-sized organizations across southern and central Indiana, including professional firms, manufacturers, healthcare clinics, hospitality, nonprofits, and local government. This is a tier-1 to tier-2 help desk and field role, working out of our ticketing platform, our remote monitoring (RMM) tools, and our documentation system.
What it's like to work here
We are a small team and we like each other. That is not a slogan, it is the practical reason this job works. Nobody gets buried in a queue alone, nobody gets punished for asking a question, and the person who finds the fix gets the credit for it.
Family comes first here. If your kid is sick or if something at home needs you, you go. We will cover the queue. We would rather have you for years than squeeze you for a few months, and we have built the schedule, the PTO, and the after-hours expectations around that. Once you are trained and settled in, there is room to work from home some days, and we will sort out together what that looks like for you.
You will also get real ownership. On a team this size, you are not the ninth person on a ticket. You will own client relationships, run your own projects, and see the results of your work in someone's actual business.
What you'll do
Day-to-day support
  • Work an active queue in our ticketing platform resolving tier-1 and tier-2 issues before they interrupt someone's work.
  • Administer Microsoft 365 and Google Workspace tenants, including user accounts, mailboxes, shared drives, licensing, and multi-factor authentication.
  • Monitor device and network health through our remote monitoring (RMM) tools and catch failures before the client notices them.
  • Document what you did and why in our documentation system so the next technician is not starting from scratch.
  • Handle the occasional scheduled maintenance window or cutover after hours. This is rare, and it is always planned. Expect about one evening a month when it comes up and two only on unusual occasions.
Infrastructure and security
  • Deploy and configure firewalls, switches, and wireless access points, much of it cloud-managed, to keep client sites stable and connected.
  • Apply patches and endpoint management policies that reduce a client's exposure without disrupting their day.
  • Help clients recognize and respond to phishing attempts and tighten the account settings that stop those attempts from succeeding.
  • Verify server backups actually restore rather than assuming a green checkmark means recoverable.
  • Diagnose and repair failing hardware to keep downtime short and predictable.
Growth and development
  • Get your A+ and Network+ on our dime, and put what you learn to work on real client infrastructure. Anything past those two is yours to chase if you want it, not something we require.
  • Take on progressively larger projects like cloud migrations, network refreshes, server replacements, and security rollouts.
  • Grow into a senior tech role and into leading the team on large projects as you take on more of your own queue and clients.
  • Share what you learn with the team and write up the fixes worth keeping.
  • Optionally contribute to client-facing tips or articles if writing is something you enjoy.

Requirements
What you need
  • Real hands-on experience supporting end users and small business networks. Most of our team learned this on the job rather than in a classroom, and we hire for what you can do. You do not need a certification to apply or to be hired.
  • A willingness to earn CompTIA A+ and Network+ on the job if you do not already hold them. We pay for the exams. Those two are the only certifications we ask for, and we do not expect anything beyond them.
  • Comfortable troubleshooting Windows desktops and laptops, printers, and common business applications.
  • Familiarity with Microsoft 365 or Google Workspace as an administrator, not only as a user. Strong experience with one and willingness to learn the other is fine.
  • Working understanding of LAN fundamentals, including routing, switching, DNS, DHCP, and wireless.
  • A willingness to learn how AI tools are used responsibly in client work, including what is safe to put into them, what has to be verified before it reaches a client, and where client data must never go. We will teach this. We are looking for curiosity and good judgment rather than existing expertise.
  • Ability to document your work clearly and track your time accurately.
  • Willingness to work directly with clients in person, on the phone, and over remote sessions.
  • A valid driver's license, and the ability to travel to client sites (roughly 20% of your time).
Nice to have
  • Time in the field, an IT degree, or a self-taught path. We do not weigh these differently.
  • macOS troubleshooting alongside Windows.
  • Experience in a managed services (MSP) or multi-client environment.
  • Any current certification you picked up on your own, such as CompTIA Security+, the Google IT Support certificate, Cisco's CCST or CCNA, the free Cisco Meraki CMNA, or a Microsoft fundamentals exam like MS-900 or AZ-900. We are interested in what you learned, not the badge.
  • Familiarity with cloud identity and endpoint management platforms, such as Entra ID, Intune, or the Google Admin console.
  • Light scripting (PowerShell, Bash, Python) to automate repetitive work.
  • A home lab, a side project, or anything you have broken and fixed on your own time. We like people who tinker.
Physical requirements and travel
Some site work involves working in server rooms and wiring closets, and lifting equipment weighing up to 50 pounds. Heavier items, such as UPS batteries that can exceed 75 pounds, are handled with a second person or a lift cart rather than alone. Reasonable accommodations are available, and we will discuss what works for you. Travel is primarily central and southern Indiana, roughly 20% of your time.
Benefits
Compensation and benefits
  • Market-competitive compensation based on experience, skills, and qualifications.
  • 401(k) retirement plan.
  • Health insurance. We do not offer a group health plan at this time. We take that into account when we set pay, and we would rather name it up front than surprise you at the offer.
  • Paid time off that grows quickly. 40 hours after two months, 80 hours after six months, 120 hours (15 days) after one year, then 120 hours every January 1. After five years, 160 hours (20 days).
  • Seven paid holidays, from day one. New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, and Christmas.
  • Paid 60-minute meal break every day. This is a full-time job, and you get time to go eat.
  • Certifications paid for. We cover the CompTIA A+ and Network+ exams. Those two are the only certifications we ask anyone to hold, and we do not expect them before you start.
  • Bonus plan. Bonuses may be paid throughout the year.
  • Paid every other Friday by direct deposit. Workers' compensation coverage at no cost to you.
  • Standard hours are 8:00am to 5:00pm, Monday through Friday.

How to apply and what to expect
Apply through the Workable portal. We aim to respond within a week. Our process is a short phone conversation, a technical conversation with one of our senior techs, and a working interview at our Bloomington office. Start to offer is usually two to three weeks.
If you are close but not a perfect match on the list above, apply anyway and tell us what you would need to get there. We have hired that way before and were glad we did.
Equal opportunity and legal
ProBleu, Inc. provides equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or uniformed service member status, or any other legally protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities, during the application process and throughout employment. Applicants must be authorized to work in the United States. Employment offers are contingent on a background check and verification of a valid driver's license.

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