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Queue Manager Jobs in Indiana (NOW HIRING)

LILT, Inc

Customer Support Engineer

Indianapolis, IN · On-site

Queue management: Handle incoming support requests in a timely manner, meeting SLAs and keeping customers informed throughout. * Product enhancement requests: Document and relay frequent customer ...

MISO

Senior Manager Generation Interconnection

Carmel, IN · On-site

$173K - $198K/yr

As MISO's Senior Manager - Generation Interconnection , you will lead a team at the center of one ... Lead and develop a high-performing team responsible for Generation Queue Definitive Planning Phases ...

Top Talent LLC

Production Manager

Seymour, IN

$100K - $130K/yr

On-time delivery -- moving pieces from Not Started queue through WIP, At Coater, Ready to Ship, and ... Manager, Operations Manager, or strong #2 to a GM. * Steel fabrication experience strongly ...

UrgentVet

Urgent Care Relief Veterinarian

Greenwood, IN · On-site

$75 - $200/hr

We are an urgent care clinic with cloud-based electronic medical records and an online queue system ... Manage multiple patients and varying priorities within allotted timeframes Skills, Knowledge, and ...

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How much do queue manager jobs pay per hour?

As of May 30, 2026, the average hourly pay for queue manager in Indiana is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What job makes $10,000 a month without a degree?

A Queue Manager typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require significant experience, skills, or licensing. Most jobs with such high earnings without a degree involve entrepreneurship or commission-based income.

What jobs make $3,000 a month without a degree?

For a Queue Manager or similar roles, earning $3,000 a month without a degree typically requires experience, strong organizational skills, and possibly certifications in management or logistics. Many entry-level or related positions in customer service, warehouse operations, or retail management can reach this income level with time and performance, especially in high-demand industries or supervisory roles.
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What cities in Indiana are hiring for Queue Manager jobs? Cities in Indiana with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Indiana as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 27% Physical, 71% Hybrid, and 2% Remote job distribution, with an average salary of $42,085 per year, or $20.2 per hour.
IT Support and ERP Specialist

IT Support and ERP Specialist

Wayne Pipe & Supply, Inc.

Fort Wayne, IN • On-site

Full-time

Posted 6 hours ago

Job description

Position Overview:
The IT Support amp; ERP Specialist serves as the essential link between technical system development and daily business operations. This role is responsible for maintaining high levels of user satisfaction through responsive Tier 1 and 2 support while acting as the primary quality assurance lead for Prophet 21 (P21) configuration. By managing the helpdesk queue and systematically testing system changes in a play environment, this position ensures that IT initiatives are implemented accurately and that the department remains focused on strategic growth.
Duties amp; Responsibilities:
• Helpdesk Management: Serve as the first point of contact for all Zendesk tickets. Provide patient, methodical troubleshooting for hardware, software (Epicor Prophet 21, Adobe PDF, Microsoft Office, Microsoft Exchange, 3CX, etc.), and peripheral issues (workstations, printers, copiers, telephones, RF scanners, and mobile devices)
• Process Documentation: Develop and maintain a comprehensive library of Standard Operating Procedures (SOPs) for IT and P21 workflows. Ensuring that technical solutions are translated into clear, step-by-step guides for end users.
• User Training amp; Onboarding: Provision new workstations, ensuring configuration for use and conduct training for new hires on IT security policies and basic ERP navigation. Act as a resource for existing staff for training and increasing effective system and software utilization.
• ERP Configuration and Testing: Working with the team to assist in system configuration to ensure system settings align with business needs and goals. Co-ordinate testing across multiple departments to ensure updates and edits are go-live ready prior to rollout in the production environment.
• E-commerce Support: Assist in the development, testing, and implementation of e-commerce integrations.
• Culture and Collaboration: Actively contribute to and uphold the company culture by fostering a positive, service-oriented, and collaborative work environment.
Required Skills amp; Abilities:
• Excellent verbal and written communication skills with a strong customer service and “patient teacher” mindset.
• Keen analytical skills with an exacting attention to detail and a preference for structured, rule-based work.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong Organizational skills with a proven ability to manage a ticket queue without sacrificing accuracy
• Ability to act with integrity, professionalism, and confidentiality.
• Proficiency with or the ability to quickly master the company’s ERP system (Epicor Prophet 21) and VoIP system (3CX).
• Proficiency in troubleshooting and supporting Microsoft Exchange/Office 365, Microsoft OneDrive, Adobe PDF software, and general office technology tools.
• Ability to read and understand basic SQL queries
• Familiarity with Microsoft Server 2016-2022, Active Directory, and group policy management.
Education amp; Experience:
• An associate’s degree or equivalent in Information Technology or a related field is required.
• 2+ years of experience in technical support, helpdesk, or ERP support and administration.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

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