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Queue Manager Jobs in Colorado (NOW HIRING)

American Automation

TQM Total Queue Management Agent

Denver, CO · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage queue systems at TSA checkpoints and verify required credentials * Balance passenger flow by directing travelers to checkpoints with lower wait times * Monitor and help reduce congestion ...

Thirteenth Floor Entertainment Group

$8.8K/mo

Implement and enforce operational workflows for crowd control, queue management, and emergency access * Monitor guest flow in real time throughout the night, proactively addressing congestion ...

Prologis

Manager, Grid Strategy & Interconnection

Denver, CO

$103K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This includes queue positioning, withdrawal risk management, upgrade cost optimization, and analyzing grid constraints and hosting capacity. * Serve as the primary internal owner of interconnection ...

SAIC

IT Service Center Manager

Colorado Springs, CO

Monitor team performance, workload distribution, and queue management to ensure timely resolution of incidents and fulfillment of service requests. * Conduct regular team meetings, one-on-ones, and ...

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See Colorado salary details

$13

$22

$44

How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Colorado is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $22.26 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Colorado?

The most popular types of Queue jobs in Colorado are:

What are popular job titles related to Queue Manager jobs in Colorado?

For Queue Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Colorado look for?

The top searched job categories for Queue Manager jobs in Colorado are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Colorado as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,505 per year, or $22.4 per hour.

TQM Total Queue Management Agent

American Automation

Denver, CO • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

JOB DESCRIPTION 

Job Title: 

Queue (Line) Agent 

Company: 

American Automation, Inc. 

Location: 

Denver International Airport (DEN) 

Employment Type: 

Full-Time 

Hourly Rate: 

$20.50 


POSITION SUMMARY 

American Automation, Inc. is seeking Queue (Line) Agents to deliver exceptional customer service at Denver International Airport. This role is responsible for managing passenger flow through TSA security checkpoints while providing clear direction, support, and assistance to travelers. 

Our team operates with a strong service culture built on professionalism, adaptability, teamwork, and integrity. We support over 65,000 travelers daily and are committed to enhancing the overall passenger experience at DEN. 


ABOUT THE COMPANY 

American Automation, Inc. is a woman- and minority-owned business supporting a multi-year contract at Denver International Airport. Our mission is to serve the traveling public, TSA, and airport operations while contributing to DEN’s goal of becoming the #1 airport in the United States. 

We operate under a simple principle: treat others the way you want to be treated. 


KEY RESPONSIBILITIES 

  • Welcome and assist travelers through the TSA queue (line) processes 
  • Provide wayfinding support (restrooms, parking, checkpoint directions, etc.) 
  • Assist veterans, preferred travelers, and passengers with special needs 
  • Manage queue systems at TSA checkpoints and verify required credentials 
  • Balance passenger flow by directing travelers to checkpoints with lower wait times 
  • Monitor and help reduce congestion across multiple checkpoints 
  • Record and report checkpoint data, including wait times and lane activity 
  • Move between checkpoints based on operational needs 
  • Follow all established post orders and security protocols 
  • Deliver consistent, respectful, and professional customer service in a high-volume environment 
  • This position requires mandatory paid operations/safety meetings at various intervals. You are expected to attend these meetings as part of this position.


PREFERRED QUALIFICATIONS 

  • Prior customer service experience 
  • Ability to work effectively under pressure in fast-paced environments 
  • Strong attention to detail and critical thinking skills 
  • Effective communication and teamwork abilities 
  • Bilingual skills are a plus 
  • Must be legally authorized to work in the United States 


PHYSICAL REQUIREMENTS 

  • Ability to stand and walk for an entire 8-hour shift 
  • Ability to walk approximately 12,000–14,000 steps per day 
  • Ability to remain physically active throughout the shift 
  • Ability to move between multiple airport locations and checkpoints 
  • Ability to bend, stoop, reach, and navigate crowded environments 
  • Ability to work in high-traffic, fast-paced airport conditions 
  • Ability to work varied schedules, including mornings, evenings, weekends, and holidays 
  • Must be able to perform essential job functions with or without reasonable accommodation 


SCHEDULE & WORK ENVIRONMENT 

  • Full-time positions only 
  • Flexible scheduling based on airport operational needs
  • Shifts may include mornings, afternoons, evenings, weekends, and holidays 


COMPENSATION & BENEFITS

    • Starting hourly rate: $20.50 
    • Medical, dental, and vision insurance 
    • RTD pass or paid parking 
    • 401(k) with company match 
    • Employee recognition programs 
    • Career growth opportunities 


WHAT TO EXPECT 

Join a collaborative, service-driven team dedicated to improving the passenger experience at Denver International Airport. This role is ideal for individuals who enjoy active work, helping people, and thriving in fast-paced, dynamic environments.