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Queue Manager Jobs in Colorado (NOW HIRING)

Betsol

Telephony Operations Engineer

Broomfield, CO · Remote

$70K - $94K/yr

ServiceNow ticket and queue management * Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss) * Familiarity applying AI and automation to ...

Crusoe

Manager, Mechanical Engineering

Arvada, CO · On-site

$105K - $146K/yr

Engineering Queue & Resource Execution: Own the mechanical engineering workqueue, assigning ... Lifecycle & Change Management: Independently lead and manage Engineering Change Orders (ECOs) as a ...

Crusoe

Manager, Mechanical Engineering

Arvada, CO · On-site

$105K - $146K/yr

Engineering Queue & Resource Execution: Own the mechanical engineering workqueue, assigning ... Lifecycle & Change Management: Independently lead and manage Engineering Change Orders (ECOs) as a ...

Kohler

Contact Center Associate

Almont, CO · On-site

Experience with queue management, multi-channel support, call documentation, call control, and service level expectations. Case Management: Ability to document, categorize, route, and close cases ...

Initial.IT

Technical Triage/Dispatch

Denver, CO · On-site

$50K - $60K/yr

What You'll Do: * You will serve as the central control point for service delivery , managing ... Ensure the triage queue is continuously moving and cleared daily This is a thinking and decision ...

Frontera

IT Operations Manager

Denver, CO · On-site

This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship ... queue * Experience operating IT across more than one company site or location, with a clear ...

GFT.

Senior Project Manager, Traffic Engineer

Denver, CO · On-site +1

$101K - $132K/yr

Develop and oversee innovative ITS applications such as freeway off-ramp queue detection warning ... Project Delivery & Lifecycle Management * Plan, conduct, and coordinate traffic engineering work ...

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$13

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How much do queue manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for queue manager in Colorado is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $22.26 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Colorado?

The most popular types of Queue jobs in Colorado are:

What are popular job titles related to Queue Manager jobs in Colorado?

For Queue Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Colorado look for?

The top searched job categories for Queue Manager jobs in Colorado are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Colorado as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,505 per year, or $22.4 per hour.

Telephony Operations Engineer

Broomfield, CO • Remote

Betsol
IT Services • 201 - 500 employees
Learn more about Betsolexternal

$70K - $94K/yr

Full-time

Posted 4 days ago

Job description

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at betsol.com

Job Description

BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client's migration off Avaya and Cisco contact center platforms to Five9 CCaaS. You will provide Cisco contact center end-user support and overall ticket management while the client's colleagues transition their skills to Five9. This is a fully remote role; offshore candidates are welcome and must work U.S. business hours, or, where that is not possible, provide overlap until noon Eastern on U.S. business days.

Key Responsibilities

  • Implement and support enterprise voice platforms - primarily Cisco, with some Avaya, Five9, and Microsoft Teams
  • Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across multi-vendor environments
  • Perform incident triage, escalation, and root cause analysis using tools such as Wireshark, Aternity, and Nectar
  • Manage ServiceNow queues, ticket documentation, and user support workflows
  • Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)
  • Monitor and optimize voice performance (MOS, latency, jitter, packet loss)
  • Collaborate with IT, network, vendors, and business teams to deliver and maintain solutions
  • Maintain documentation, call flows, and operational procedures
  • Provide mentoring, knowledge sharing, and operational support in a 24x7 environment
  • Apply AI to proactively identify and resolve voice issues, accelerate diagnostics and resolution, automate ticket triage and self-service workflows, and analyze incident and call-quality trends for continuous improvement
Qualifications

Required Skills & Experience

  • 3-5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams)
  • Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar)
  • ServiceNow ticket and queue management
  • Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss)
  • Familiarity applying AI and automation to voice operations and support workflows
  • Strong troubleshooting, documentation, and collaboration skills; comfortable in a 24x7 operational environment
Additional Information

All your information will be kept confidential according to EEO guidelines.

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