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Queue Manager Jobs in Colorado (NOW HIRING)

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

Monitor team performance, workload distribution, and queue management to ensure timely resolution of incidents and fulfillment of service requests. * Conduct regular team meetings, one-on-ones, and ...

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

$80K - $120K/yr

Monitor team performance, workload distribution, and queue management to ensure timely resolution of incidents and fulfillment of service requests. * Conduct regular team meetings, one-on-ones, and ...

Davita Inc.

Campaign Manager, CRM & Lifecycle

Denver, CO · On-site

Own the "ready for CRM" standard at the campaign level: no campaign enters the build queue without ... documented acceptance criteria, data needs, and dependencies. * Partner with solutions architects ...

New

Initial.IT

Be Seen First

Technical Triage/Dispatch

Denver, CO · On-site

$50K - $60K/yr

What You'll Do: * You will serve as the central control point for service delivery , managing ... Ensure the triage queue is continuously moving and cleared daily This is a thinking and decision ...

GFT.

Senior Project Manager, Traffic Engineer

Denver, CO · On-site +1

$101K - $132K/yr

Develop and oversee innovative ITS applications such as freeway off-ramp queue detection warning ... Project Delivery & Lifecycle Management * Plan, conduct, and coordinate traffic engineering work ...

Natera

Sr Systems Administrator

Boulder, CO · On-site

$89K - $120K/yr

Experience owning Level 2-3 escalations and acting as a senior point of resolution above a first-line support queue. * Experience coordinating with offshore, managed, or outsourced support teams ...

York Space Systems

IT Lead

Greenwood Village, CO · On-site

$105K - $130K/yr

Manage Helpdesk ticket queue. * Maintain or improve upon first response and resolution SLAs for said queue. * Oversee daily IT operations including network infrastructure, server systems, end-user ...

Natera

Sr Systems Administrator

Boulder, CO · On-site

$89K - $120K/yr

Experience owning Level 2-3 escalations and acting as a senior point of resolution above a first-line support queue. * Experience coordinating with offshore, managed, or outsourced support teams ...

Natera, Inc.

Sr Systems Administrator

Boulder, CO · On-site

$90K - $122K/yr

Experience owning Level 2-3 escalations and acting as a senior point of resolution above a first-line support queue. * Experience coordinating with offshore, managed, or outsourced support teams ...

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Queue Manager information

See Colorado salary details

$13

$22

$44

How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Colorado is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $22.26 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Colorado?

The most popular types of Queue jobs in Colorado are:

What are popular job titles related to Queue Manager jobs in Colorado?

For Queue Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Colorado look for?

The top searched job categories for Queue Manager jobs in Colorado are:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Colorado as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,505 per year, or $22.4 per hour.

IT Service Center Manager

Science Applications International Corporation

Colorado Springs, CO • On-site

Full-time

Posted 6 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 224 rated it services

Job description


SAIC is seeking an experienced IT Service Center Manager to support a dynamic IT services program at Peterson Space Force Base, Colorado Springs, CO. This is an on-site leadership role responsible for the day-to-day oversight and operational management of a multi-tiered IT Service Center team supporting Department of Defense (DoD) personnel. The Service Center operates during business hours, Monday through Friday, 6:00 AM - 6:00 PM Mountain Time.
Responsibilities
The Service Center Manager will provide hands-on leadership and supervision across all service delivery tiers, ensuring consistent, high-quality IT support is delivered in alignment with program requirements, SLAs, and ITIL best practices.
Team Leadership & Operations
  • Oversee the daily operations of a multi-tiered Service Center team, ensuring adequate staffing coverage across all shifts within the 6:00 AM - 6:00 PM MT business hours window
  • Serve as the primary point of escalation for complex or sensitive issues requiring leadership intervention
  • Monitor team performance, workload distribution, and queue management to ensure timely resolution of incidents and fulfillment of service requests
  • Conduct regular team meetings, one-on-ones, and performance reviews to foster professional development and accountability
  • Develop and maintain Standard Operating Procedures (SOPs), knowledge base articles, and work instructions to support consistent service delivery
  • Coordinate with program management and government stakeholders to communicate service status, trends, and improvement initiatives
  • Track and report on key performance indicators (KPIs) and metrics including ticket volumes, resolution times, first call resolution rates, customer satisfaction scores, and SLA compliance
  • Drive continual service improvement initiatives leveraging ITIL frameworks and industry best practices
  • Work collaboratively with all other Operations team leads and technical teams across the program to ensure seamless ticket escalation, resolution coordination, and communication; the program encompasses multiple specialized teams and the Service Center Lead serves as a critical integration point, ensuring incidents and requests are routed, escalated, and resolved efficiently across all functional areas
  • Support onboarding and training of new Service Center personnel
  • Ensure all team members maintain required certifications and clearance levels in accordance with program requirements

Qualifications
Required Qualifications
  • Location: Must be local to Colorado Springs, CO; this position requires on-site presence at Peterson Space Force Base
  • Clearance: Active Top Secret with SCI eligibility required at time of hire

Certification:
  • CompTIA Security+ (or equivalent DoD 8570/8140 IAT Level II certification or higher) required
  • Minimum of one (1) active ITIL certification (ITIL 4 Foundation or higher) required

Experience:
  • 5+ years of experience supporting DoD agencies in an IT services or service desk capacity
  • 3+ years of experience in a Service Desk Lead, Supervisor, or Team Lead role, with demonstrated responsibility for team oversight, performance management, and service delivery
  • Strong working knowledge of ITIL service management principles and their practical application in a service desk environment
  • Proficiency with ITSM ticketing platforms (e.g., ServiceNow, Remedy, or equivalent)
  • Experience managing multi-tiered support teams and coordinating escalation workflows
  • Familiarity with Active Directory user and computer account administration
  • Strong understanding of Windows desktop operating systems and Microsoft 365 applications in a DoD or enterprise environment
  • Demonstrated ability to manage competing priorities, meet SLAs, and drive accountability within a team

Desired Qualifications
  • Security certification above the CompTIA Security+, such as CompTIA CySA+, CASP+, CISSP, or equivalent higher-level DoD 8570/8140 certification
  • Multiple ITIL certifications beyond Foundation level (e.g., ITIL 4 Specialist, Strategist, or Leader designations)
  • Help Desk Institute (HDI) certification, such as HDI Support Center Manager (HDI-SCM), HDI Support Center Team Lead (HDI-SCTL), or equivalent
  • Experience supporting Space Force, Air Force, or other DoD Space enterprise programs
  • Familiarity with DoD cybersecurity frameworks, RMF, and STIG compliance requirements
  • Experience with asset management tools and hardware lifecycle processes in a government environment
  • Prior experience supporting VIP or executive-level customers in a military or government setting
  • CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, MS-900)

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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