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Department: Patient Financial Services
Status: Full-Time | 1.0 FTE (40 hours/week)
FLSA Status: Non-Exempt
Reports To: Director: Revenue Cycle
Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado
Work Arrangement: On-Site Required

Bring your revenue cycle expertise to a dynamic, cross-functional role where you'll help keep patient financial operations moving, solve complex account and reimbursement issues, improve workflows, and support teams across the entire revenue cycle.

Pagosa Springs Medical Center (PSMC) is seeking an experienced and versatile Specialist III: Revenue Cycle Operations to join our Patient Financial Services team.

This full-time, on-site position supports multiple Revenue Cycle functions to help ensure patient financial workflows are efficient, accurate, and compliant. The Specialist III serves as a flexible operational resource, providing departmental coverage, process improvement, reporting, training support, and assistance with special projects. The position also provides leadership to Revenue Cycle staff in the absence of managers and the Director.

This is an excellent opportunity for an experienced revenue cycle professional who understands how the pieces of the revenue cycle fit together and enjoys solving problems, supporting coworkers, improving processes, and stepping into different areas based on operational needs.

• Work across multiple areas of the healthcare revenue cycle rather than being limited to a single function
• Use your experience to solve complex billing, reimbursement, authorization, and account issues
• Serve as an operational resource for Patient Access, Financial Counseling, HIM, Billing, Claims, Payment Posting, Denial Management, and Customer Service
• Help identify and implement workflow improvements that increase efficiency and support cash collections
• Develop your leadership skills by providing guidance and support to Revenue Cycle staff
• Work closely with Revenue Cycle leadership, clinical teams, providers, coding staff, and payers
• Make a meaningful impact on both PSMC's financial performance and the patient financial experience

• Support Revenue Cycle departments including Patient Access, Financial Counseling, HIM, Billing, Claims, Payment Posting, Denial Management, and Customer Service
• Perform assigned revenue cycle functions based on operational needs and workload priorities
• Provide coverage for vacancies, PTO, leaves of absence, and fluctuations in departmental volume
• Coordinate daily revenue cycle activities including patient registration, scheduling, insurance verification, authorizations, charge capture, billing, collections, and payment posting
• Assist with account resolution, claim follow-up, payment research, and work queue management
• Cross-train throughout Revenue Cycle to effectively provide operational support where needed

• Monitor accounts receivable work queues and ensure timely follow-up on unpaid, denied, and underpaid claims
• Investigate and resolve claim edits, denials, and reimbursement discrepancies
• Verify insurance coverage, benefits, and authorization requirements to support clean claim submission
• Ensure accurate and timely claim submission in accordance with payer guidelines and regulatory requirements
• Reconcile payments, adjustments, and contractual allowances to ensure account accuracy
• Maintain accurate documentation of account activity, follow-up actions, and correspondence
• Collaborate with providers, clinical staff, coding teams, and payers to resolve billing and reimbursement issues

• Monitor scheduling and prior authorizations to help ensure patients are scheduled promptly and efficiently
• Verify insurance benefits and authorization requirements
• Assist with patient account inquiries
• Provide billing support to patients and their families
• Help resolve financial and insurance-related issues while providing professional, patient-centered service

• Monitor key Revenue Cycle performance indicators and identify opportunities for improvement
• Support month-end reporting, revenue reconciliation, and operational audits
• Assist in developing and implementing workflow improvements that enhance efficiency and cash collections
• Participate in quality assurance initiatives
• Support special projects related to Revenue Cycle optimization
• Use analytical and problem-solving skills to identify issues and recommend practical solutions

• Train and support staff on Revenue Cycle procedures, payer updates, and system changes
• Serve as a knowledgeable operational resource for Revenue Cycle staff
• Collaborate with leadership and team members to maintain productivity and meet departmental priorities
• Provide leadership to Revenue Cycle staff in the absence of managers and the Director
• Promote a collaborative environment focused on learning, quality, accountability, and continuous improvement

• Ensure compliance with HIPAA, Medicare, Medicaid, commercial payer requirements, and organizational policies
• Support quality improvement activities to maintain departmental standards
• Maintain strict confidentiality of patient and financial information
• Help ensure Revenue Cycle processes remain accurate, timely, compliant, and patient-focused

• High school diploma or equivalent required
• Associate's degree in Healthcare Administration, Business Administration, Finance, or a related field preferred but not required

• Minimum of three (3) years of healthcare revenue cycle experience required
• Experience across multiple Revenue Cycle functions strongly desired
• Hospital, physician practice, or healthcare system Revenue Cycle experience strongly desired
• Electronic health record experience, particularly Cerner, strongly desired

• Strong knowledge of CPT-4/HCPCS coding required
• Knowledge of healthcare Revenue Cycle processes and reimbursement methodologies
• Understanding of insurance verification, prior authorizations, billing, claims management, payment posting, and denial resolution
• Strong analytical and problem-solving skills
• Strong organizational and time-management abilities
• Ability to adapt quickly to changing priorities and departmental needs
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively
• Strong working knowledge of Microsoft Office applications, particularly Excel, Outlook, Word, and Teams, as well as Access, data entry, and spreadsheets
• Current AHA BLS (HeartSaver) certification required

The ideal candidate:

• Has broad healthcare Revenue Cycle knowledge and enjoys working across multiple functional areas
• Understands the relationship between registration, insurance verification, authorization, coding, billing, claims, payments, denials, and collections
• Is comfortable jumping into different areas based on departmental priorities and workload
• Enjoys investigating complicated accounts and finding solutions
• Is analytical, highly organized, and attentive to detail
• Can effectively prioritize competing responsibilities in a fast-paced environment
• Communicates professionally with patients, coworkers, providers, payers, and leadership
• Enjoys helping others learn and is comfortable serving as a resource to Revenue Cycle staff
• Demonstrates initiative and can work independently without losing sight of team priorities
• Embraces continuous improvement and looks for better, more efficient ways to accomplish work
• Embodies PSMC's WISER values of Wholeness, Integrity, Stewardship, Excellence, and Respect

This is a full-time, on-site position at Pagosa Springs Medical Center in Pagosa Springs, Colorado. Remote or hybrid work is not available for this position.

The role is primarily performed in an office environment with frequent daily communication with patients, employees, vendors, and the public. The position requires regular computer and keyboard use, sitting and standing, and the ability to work effectively in an environment with frequent interruptions.

• Base Compensation Range: $24.75 - $38.27 hourly, based on 0-22 years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader. 
• Benefits: Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.  
• Job Type: Full-time  
• Anticipated End Date for Posting: September 20, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.  

Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check. 

Pagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Revenue Cycle team plays an essential role in supporting the financial health of the organization while helping patients navigate the financial side of their healthcare experience.

Located in the beautiful San Juan Mountains, Pagosa Springs offers an unmatched quality of life with world-class hiking, skiing, fishing, mountain biking, rafting, hunting, and the world's deepest geothermal hot springs. At PSMC, you'll join a collaborative team guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect, where every team member plays an important role in improving the health of our community.

If you're an experienced healthcare Revenue Cycle professional who enjoys solving problems, working across multiple functional areas, supporting teammates, and improving financial workflows, we'd love to hear from you. Join Pagosa Springs Medical Center as our Specialist III: Revenue Cycle Operations and help strengthen the financial operations that support exceptional patient care.