ZipRecruiter

Log In

1

Itil Process Jobs (NOW HIRING)

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and statistics analysis. * Three + years of relevant/recent experience with Microsoft Office Products.

next page

Showing results 1-20

All JobsItil Process Jobs

Itil Process information

See salary details

$14

$25

$48

How much do itil process jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for itil process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What jobs require ITIL certification?

ITIL certification is often required or preferred for roles in IT service management, such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Project Manager. These jobs typically involve managing IT processes, improving service delivery, and using ITIL frameworks and tools to ensure efficiency and quality.

What are ITIL processes?

ITIL processes are a set of best practices for delivering IT services effectively and efficiently. They provide structured procedures and guidelines for various aspects of IT service management, such as incident management, change management, problem management, and service desk operations. Following ITIL processes helps organizations align their IT services with business needs, improve service quality, and optimize resource usage. ITIL is widely adopted by organizations seeking to enhance their IT service delivery and customer satisfaction.

What is the difference between Itil Process vs Service Desk Analyst?

AspectItil ProcessService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, customer support, user issue resolution
Industry UsageIT service providers, large organizationsIT support centers, corporate IT departments

While both roles involve IT service management, Itil Process focuses on implementing and managing ITIL frameworks and processes, whereas a Service Desk Analyst primarily handles user support and incident resolution. Understanding these differences helps organizations assign the right roles for efficient IT service delivery.

What jobs can you get with ITIL?

ITIL knowledge prepares professionals for roles such as IT Service Manager, ITIL Process Analyst, Service Desk Manager, and IT Operations Manager. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring certifications like ITIL Foundation and familiarity with IT service management tools.

What are the key skills and qualifications needed to thrive as an ITIL Process Manager, and why are they important?

To thrive as an ITIL Process Manager, you need strong knowledge of ITIL frameworks, process optimization, and a background in IT service management, often supported by ITIL certifications. Familiarity with ITSM tools such as ServiceNow or BMC Remedy and the ability to analyze key performance indicators are typically required. Excellent communication, problem-solving, and stakeholder management skills help drive process improvements and foster collaboration. These capabilities are crucial for ensuring efficient, reliable IT services that align with business objectives and deliver value.

What jobs to do with an ITIL certificate?

An ITIL certificate qualifies individuals for roles such as IT Service Manager, Service Desk Manager, IT Operations Manager, or IT Process Analyst. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of ITSM tools and frameworks.

How much do you get paid for ITIL certification?

ITIL certification can enhance job prospects and salary potential in IT service management roles. Certified professionals often see salary increases, with average annual pay ranging from $70,000 to over $120,000 depending on experience, location, and job responsibilities.

How does an ITIL Process professional typically collaborate with other IT teams to implement service improvements?

As an ITIL Process professional, you'll regularly work with various IT teams such as service desk, infrastructure, and application support to identify areas for improvement and ensure processes align with ITIL best practices. Collaboration often involves leading meetings, gathering input from stakeholders, and facilitating workshops to map out workflows and resolve bottlenecks. You'll also monitor process performance and coordinate with process owners to implement changes, making strong communication and relationship-building skills essential for success in this role.
More about Itil Process jobs
What job categories do people searching Itil Process jobs look for? The top searched job categories for Itil Process jobs are:
Itil Process jobs near you
ITIL Process Consultant - ServiceNow

ITIL Process Consultant - ServiceNow

Cognizant Technology Solutions

Teaneck, NJ • On-site

$133K - $156K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Assess current-state ITIL processes, identify gaps, and recommend consolidation and optimization opportunities.

  • Lead workshops with stakeholders to design future-state standardized processes aligned with ITIL best practices.

  • Partner with ServiceNow functional and technical teams to translate process designs into platform workflows, approvals, and dashboards.

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

ITIL Process Consultant - ServiceNow
Location: Remote
Employment Type: Full-Time
Job ID: 00069003281
ITIL Process Consultant - ServiceNow
About the role
As an ITIL Process Consultant - ServiceNow, you will make an impact by driving process standardization, optimization, and governance across enterprise service management environments. You will be a valued member of the consulting and delivery team, working closely with business stakeholders, ServiceNow teams, and leadership to design and implement scalable ITIL-aligned processes that improve operational efficiency and service delivery outcomes.
In this role, you will:
  • Assess current-state ITIL processes, identify gaps, and recommend consolidation and optimization opportunities.
  • Lead workshops with stakeholders to design future-state standardized processes aligned with ITIL best practices.
  • Develop end-to-end process models, including workflows, RACI definitions, governance controls, and escalation paths.
  • Define KPIs, SLAs, reporting frameworks, and continual improvement strategies to support centralized service delivery.
  • Partner with ServiceNow functional and technical teams to translate process designs into platform workflows, approvals, and dashboards.
  • Support UAT, deployment readiness, training, and post-go-live stabilization to ensure successful adoption.
  • Establish governance frameworks and continuous improvement mechanisms to enhance service management maturity.
  • Provide subject matter expertise to deliver tailored, high-impact process solutions across complex environments.

Work model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on business or client needs.
What you need to have to be considered
  • Strong experience with ITSM and ITIL-based process consulting, including process harmonization and governance.
  • Deep knowledge of ITIL practices such as Incident, Request, Change, Problem, and Knowledge Management.
  • Experience facilitating stakeholder workshops and designing future-state operating models.
  • Working knowledge of ServiceNow ITSM and its ability to operationalize process design.
  • Proven experience driving adoption across business and technical teams.
  • Bachelor's degree in Information Technology, Engineering, or a related field.
  • ITIL v3 or ITIL 4 certification (required).
  • 5+ years of experience in process development, management, and improvement, with at least 3+ years working with ServiceNow.

These will help you stand out
  • ServiceNow certifications such as CSA or ITSM implementation credentials.
  • Experience with process governance frameworks and transformation initiatives in multi-entity environments.
  • Familiarity with Agile or Six Sigma methodologies.
  • Experience supporting large-scale ITSM transformation programs.
  • Strong analytical, communication, and stakeholder management skills.

Salary and Other Compensation:
Applicants will be accepted till 7/18/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $133,000 - $156,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!
Apply Now!
#LI-IK1
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

What Cognizant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply