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Itil Process Jobs (NOW HIRING)

GDIT

ITIL Automation / Orchestration Engineer

WV · Remote

$144K - $195K/yr

Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM ... Yes GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Role: ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months ... Identify automation opportunities and process improvements that reduce operational effort and ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore model. * Strong analytical and communication skills. * Experience with tools like ServiceNow/Jira.

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Role: ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months ... Identify automation opportunities and process improvements that reduce operational effort and ...

ClifyX

ServiceNow architect

Greensboro, NC · On-site

... ITIL Process implementation. • Service-now for custom Application Design & Development. • Hands-on technical delivery including required documentation of cost-effective Service-now solutions ...

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How much do itil process jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for itil process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What are ITIL processes?

ITIL processes are a set of best practices for delivering IT services effectively and efficiently. They provide structured procedures and guidelines for various aspects of IT service management, such as incident management, change management, problem management, and service desk operations. Following ITIL processes helps organizations align their IT services with business needs, improve service quality, and optimize resource usage. ITIL is widely adopted by organizations seeking to enhance their IT service delivery and customer satisfaction.

What is the difference between Itil Process vs Service Desk Analyst?

AspectItil ProcessService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, customer support, user issue resolution
Industry UsageIT service providers, large organizationsIT support centers, corporate IT departments

While both roles involve IT service management, Itil Process focuses on implementing and managing ITIL frameworks and processes, whereas a Service Desk Analyst primarily handles user support and incident resolution. Understanding these differences helps organizations assign the right roles for efficient IT service delivery.

How much do you get paid with ITIL certification?

ITIL certification can enhance earning potential for roles such as IT Service Manager or ITIL Process Manager, with salaries typically ranging from $70,000 to $130,000 annually depending on experience, location, and job responsibilities. Certified professionals often command higher salaries compared to non-certified peers, especially in organizations that prioritize IT service management best practices.

What jobs can you get with ITIL?

ITIL knowledge prepares individuals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Analyst. These positions involve managing IT service delivery, implementing ITIL best practices, and utilizing tools like ITSM software; certifications like ITIL Foundation are often required.

What does ITIL process mean?

The ITIL process refers to a set of best practices for IT service management that helps organizations align IT services with business needs. ITIL processes cover areas such as incident management, change management, and service delivery, and are often implemented using ITSM tools and supported by certifications like ITIL Foundation.

What are the key skills and qualifications needed to thrive as an ITIL Process Manager, and why are they important?

To thrive as an ITIL Process Manager, you need strong knowledge of ITIL frameworks, process optimization, and a background in IT service management, often supported by ITIL certifications. Familiarity with ITSM tools such as ServiceNow or BMC Remedy and the ability to analyze key performance indicators are typically required. Excellent communication, problem-solving, and stakeholder management skills help drive process improvements and foster collaboration. These capabilities are crucial for ensuring efficient, reliable IT services that align with business objectives and deliver value.

Is ITIL or PMP harder?

ITIL and PMP are different certifications; PMP is generally considered more challenging due to its extensive project management scope and experience requirements, while ITIL focuses on IT service management processes. The difficulty depends on your background—PMP requires knowledge of project management principles and a significant amount of study, whereas ITIL emphasizes understanding IT service frameworks and best practices.

How does an ITIL Process professional typically collaborate with other IT teams to implement service improvements?

As an ITIL Process professional, you'll regularly work with various IT teams such as service desk, infrastructure, and application support to identify areas for improvement and ensure processes align with ITIL best practices. Collaboration often involves leading meetings, gathering input from stakeholders, and facilitating workshops to map out workflows and resolve bottlenecks. You'll also monitor process performance and coordinate with process owners to implement changes, making strong communication and relationship-building skills essential for success in this role.
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Itil Process jobs near you
Infographic showing various Itil Process job openings in the United States as of July 2026, with employment types broken down into 27% Locum Tenens, 65% Full Time, 1% Part Time, 6% Contract, and 1% Summer. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.
ITIL/ITSM Coordinator

ITIL/ITSM Coordinator

Ness Digital Engineering

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description

Role Overview
We are seeking 5 highly driven Incident / Problem / Change / Release Coordinators to join our growing Service Operations team.
This role is critical to ensuring operational stability across enterprise platforms. The selected candidates will take full ownership of incidents — from triage through resolution — coordinating across technical teams to drive timely fixes, minimize business impact, and ensure structured governance across ITIL processes.
If you are someone who thrives in high-visibility, high-accountability environments and can drive issues to closure with urgency and structure — we want to talk to you.
Key Responsibilities Incident Management
  • Triage incoming incidents and prioritize based on impact and urgency
  • Take full ownership of incident lifecycle from detection to resolution
  • Coordinate cross-functional teams (Infrastructure, Application, Network, Security, etc.)
  • Lead Major Incident bridges and stakeholder communications
  • Ensure SLA adherence and minimize downtime
  • Provide executive-ready status updates during critical incidents
Problem Management
  • Identify recurring incidents and drive root cause analysis (RCA)
  • Facilitate post-incident reviews
  • Track corrective and preventive actions to closure
  • Work with engineering teams to eliminate systemic issues
Change Management
  • Coordinate and review change requests
  • Ensure proper risk assessment and backout planning
  • Facilitate CAB meetings
  • Monitor change execution and manage change-related incidents
Release Coordination
  • Coordinate release schedules across multiple teams
  • Validate deployment readiness
  • Ensure proper communication before and after releases
  • Monitor post-release stability
Required Skills & Experience
  • 5+ years in IT Operations / Service Management roles
  • Strong hands-on experience in:
    • Incident Management
    • Problem Management
    • Change & Release coordination
  • Deep understanding of ITIL framework (ITIL certification preferred)
  • Experience working in enterprise environments with cross-functional teams
  • Strong stakeholder communication skills (technical + business)
  • Ability to manage high-severity (P1/P2) incidents under pressure
  • Experience with ServiceNow or similar ITSM platforms
  • Strong documentation and reporting skills
 Preferred Qualifications
  • Experience leading Major Incident bridges
  • Experience working in regulated or high-availability environments
  • Familiarity with DevOps / CI-CD release cycles
  • Exposure to cloud environments (AWS, Azure, GCP)
  • Experience driving SLA/SLO compliance

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