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Itil Process Jobs (NOW HIRING)

USM

JB061978 - Technical Consultant (TC) Serv

... ITIL Process Definition, Integration Solutions, understanding Architecture solution • Understanding customer business requirements and convert to functional requirement • Responsible for ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore model. * Strong analytical and communication skills. * Experience with tools like ServiceNow/Jira.

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site +1

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Manages service delivery ... ITIL Certification * CMDB (configuration management database) experience * Change management ...

NTT DATA, Inc.

ITIL Service Manager

Plano, TX · On-site

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Develops resolutions and ... ITIL Certification * Change management, incident management and major incident management

InterSources Inc

ServiceNow Lead/ Architect

Greensboro, NC · On-site

$69 - $87/hr

... ITIL Process implementation. • Service-now for custom Application Design & Development. • Hands-on technical delivery including required documentation of cost-effective Service-now solutions ...

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Manages service delivery ... ITIL Certification * CMDB (configuration management database) experience * Change management ...

NTT DATA Services

ITIL Service Manager

Plano, TX · On-site +1

$79K - $132K/yr

Leads complex service delivery processes and associated projects * Manages service delivery ... ITIL Certification * CMDB (configuration management database) experience * Change management ...

ClifyX

ServiceNow architect

Greensboro, NC · On-site

... ITIL Process implementation. • Service-now for custom Application Design & Development. • Hands-on technical delivery including required documentation of cost-effective Service-now solutions ...

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How much do itil process jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for itil process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What is an ITIL process?

ITIL processes are a set of best practices for delivering IT services effectively and efficiently. They provide structured procedures and guidelines for various aspects of IT service management, such as incident management, change management, problem management, and service desk operations. Following ITIL processes helps organizations align their IT services with business needs, improve service quality, and optimize resource usage. ITIL is widely adopted by organizations seeking to enhance their IT service delivery and customer satisfaction.

How does an ITIL Process professional typically collaborate with other IT teams to implement service improvements?

As an ITIL Process professional, you'll regularly work with various IT teams such as service desk, infrastructure, and application support to identify areas for improvement and ensure processes align with ITIL best practices. Collaboration often involves leading meetings, gathering input from stakeholders, and facilitating workshops to map out workflows and resolve bottlenecks. You'll also monitor process performance and coordinate with process owners to implement changes, making strong communication and relationship-building skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an ITIL Process Manager, and why are they important?

To thrive as an ITIL Process Manager, you need strong knowledge of ITIL frameworks, process optimization, and a background in IT service management, often supported by ITIL certifications. Familiarity with ITSM tools such as ServiceNow or BMC Remedy and the ability to analyze key performance indicators are typically required. Excellent communication, problem-solving, and stakeholder management skills help drive process improvements and foster collaboration. These capabilities are crucial for ensuring efficient, reliable IT services that align with business objectives and deliver value.

What is the difference between Itil Process vs Service Desk Analyst?

AspectItil ProcessService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, customer support, user issue resolution
Industry UsageIT service providers, large organizationsIT support centers, corporate IT departments

While both roles involve IT service management, Itil Process focuses on implementing and managing ITIL frameworks and processes, whereas a Service Desk Analyst primarily handles user support and incident resolution. Understanding these differences helps organizations assign the right roles for efficient IT service delivery.

Is ITIL a good career path?

ITIL (Information Technology Infrastructure Library) is a widely recognized framework for IT service management, and roles involving ITIL processes are in demand in organizations seeking to improve service delivery. Certifications like ITIL Foundation can enhance job prospects, and professionals often work as IT service managers, process analysts, or support specialists. The career path typically requires understanding of IT operations, process improvement, and relevant tools such as service management software.
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What job categories do people searching Itil Process jobs look for?

The top searched job categories for Itil Process jobs are:

Itil Process jobs near you
Infographic showing various Itil Process job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.

JB061978 - Technical Consultant (TC) Serv

Remote

USM
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Job description

  • Start Date: Interview Types
  • Skills "Technical Consultan.. Visa Types Green Card, US Citiz..

    • Location: Remote
    Duration: 6 month
    Remote Role
    Technical Consultant (TC)
    ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow module
    Technical Competency
    • Experience as a Technical Lead
    • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
    • Understanding customer business requirements and convert to functional requirement
    • Responsible for reviewing requirements for accurate estimation
    • Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
    • Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
    • Review, and do proactive analyze and resolve application issues as needed
    • Mentor and share technical knowledge/guidance to team
    • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standard
    • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
    • Should possess good knowledge in Agile/Scrum methodology
    Behavioral competency
    • Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
    • Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impact
    • Excellent team management skills to manage the project team and member
    • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
    Good to have
    • Experience in ServiceNow custom application design and development
    • Evaluate the tool stability and performance and provide recommendation
    • Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
    • Preferred to have ServiceNow Implementation Specialist certification
    • Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholder
    ServiceNow CSA, CAD certification
    Skills: ServiceNow
    Experience Required: 4-6

    Apply