Rpa Production Support Jobs (NOW HIRING)

ABOUT SOURCEPASS

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.

Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.

Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry.

Join us and be part of our journey toward even greater accomplishments.

WHY JOIN US?

At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.

We have an exciting opportunity to join our amazing team of 500+ staff as a Robotic Process Automation Engineer.

Feel free to check out our website at www.sourcepass.com to learn more about us!

POSITION SUMMARY

As a technician in our Robotic Operations Center your primary role will be to enable success on the Rewst platform by building and troubleshooting RPA (Robotic Process Automation) workflows. Your responsibilities extend from designing RPA workflows to implementing API integrations with MSP platforms such as ITGlue, Connectwise, Acronis and Microsoft Office 365. This role is pivotal in providing both proactive and reactive support to both our internal departments as well as our clients, ensuring seamless automation and optimization of processes. The salary for this position is $75,000+ (negotiable based on experience).

RESPONSIBILITIES

• Develop and refine our automation strategy, focusing on sourcing, vetting, and prioritizing new automations
• Build, test, and troubleshoot RPA workflows on the Rewst platform, ensuring seamless integration and functionality
• Design and implement API integrations with MSP platforms such as ITGlue, Connectwise, Acronis, and Microsoft Office 365
• Maintain and update existing RPA workflows and API integrations, adapting to new API versions
• Monitor the health and success of automated workflows, ensuring efficiency and reliability
• Collaborate with internal stakeholders to identify and document requirements for new automations
• Assist in onboarding new MSPs and their clients onto the Rewst platform, focusing on RPA implementation
• Conduct thorough testing and perform regular maintenance to ensure the stability of automated processes
• Train and support team members in interacting with automated workflows and systems

DESIRED SKILLSET/EXPERIENCE

• Extensive experience in automating processes through RPA tools
• Proficient IT skills including Windows AD, Cloud/SaaS, Networking and Security
• Strong problem solving skills, with the ability to dissect complex issues into manageable tasks
• Expertise in scripting languages, especially PowerShell and Python
• Experience in the MSP space, particularly with tools from vendors such as ConnectWise, Datto, Kaseya and Microsoft
• Proficiency in Microsoft Azure/365
• Familiarity with Web-API protocols like REST or GraphQL and comfortable working with JSON/YAML
• Experience with Microsoft Power Automate or other RPA products is a plus
• Knowledge in Python/Jinja is a plus
• Linux experience is a plus
• SIEM/SOAR experience is a plus
• Familiarity with cybersecurity tools is a plus
• Database (SQL) skills is a plus
• Ability to set, maintain and achieve goals
• Excellent communication skills for interacting with both technical and non-technical users
• Inventive critical thinker, proactive and decisive
• Self Starter
• Strong team player with the ability to work independently
• Adaptable, quick learner with the continuous improvement mindset
• Excellent multitasking skills and able to work under tight deadlines

Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!