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Itil Process Jobs (NOW HIRING)

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and statistics analysis. * Three + years of relevant/recent experience with Microsoft Office Products.

ASM Research

ITIL Specialist, Mid

Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.

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How much do itil process jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for itil process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What are ITIL processes?

ITIL processes are a set of best practices for delivering IT services effectively and efficiently. They provide structured procedures and guidelines for various aspects of IT service management, such as incident management, change management, problem management, and service desk operations. Following ITIL processes helps organizations align their IT services with business needs, improve service quality, and optimize resource usage. ITIL is widely adopted by organizations seeking to enhance their IT service delivery and customer satisfaction.

What is the difference between Itil Process vs Service Desk Analyst?

AspectItil ProcessService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, customer support, user issue resolution
Industry UsageIT service providers, large organizationsIT support centers, corporate IT departments

While both roles involve IT service management, Itil Process focuses on implementing and managing ITIL frameworks and processes, whereas a Service Desk Analyst primarily handles user support and incident resolution. Understanding these differences helps organizations assign the right roles for efficient IT service delivery.

How much do you get paid with ITIL certification?

ITIL certification can enhance earning potential for roles such as IT Service Manager or ITIL Process Manager, with salaries typically ranging from $70,000 to $130,000 annually depending on experience, location, and job responsibilities. Certified professionals often command higher salaries compared to non-certified peers, especially in organizations that prioritize IT service management best practices.

What jobs can you get with ITIL?

ITIL knowledge prepares individuals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Analyst. These positions involve managing IT service delivery, implementing ITIL best practices, and utilizing tools like ITSM software; certifications like ITIL Foundation are often required.

What does ITIL process mean?

The ITIL process refers to a set of best practices for IT service management that helps organizations align IT services with business needs. ITIL processes cover areas such as incident management, change management, and service delivery, and are often implemented using ITSM tools and supported by certifications like ITIL Foundation.

What are the key skills and qualifications needed to thrive as an ITIL Process Manager, and why are they important?

To thrive as an ITIL Process Manager, you need strong knowledge of ITIL frameworks, process optimization, and a background in IT service management, often supported by ITIL certifications. Familiarity with ITSM tools such as ServiceNow or BMC Remedy and the ability to analyze key performance indicators are typically required. Excellent communication, problem-solving, and stakeholder management skills help drive process improvements and foster collaboration. These capabilities are crucial for ensuring efficient, reliable IT services that align with business objectives and deliver value.

Is ITIL or PMP harder?

ITIL and PMP are different certifications; PMP is generally considered more challenging due to its extensive project management scope and experience requirements, while ITIL focuses on IT service management processes. The difficulty depends on your background—PMP requires knowledge of project management principles and a significant amount of study, whereas ITIL emphasizes understanding IT service frameworks and best practices.

How does an ITIL Process professional typically collaborate with other IT teams to implement service improvements?

As an ITIL Process professional, you'll regularly work with various IT teams such as service desk, infrastructure, and application support to identify areas for improvement and ensure processes align with ITIL best practices. Collaboration often involves leading meetings, gathering input from stakeholders, and facilitating workshops to map out workflows and resolve bottlenecks. You'll also monitor process performance and coordinate with process owners to implement changes, making strong communication and relationship-building skills essential for success in this role.
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Itil Process jobs near you
Infographic showing various Itil Process job openings in the United States as of July 2026, with employment types broken down into 27% Locum Tenens, 65% Full Time, 1% Part Time, 6% Contract, and 1% Summer. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.
ITIL V3, ITSM Suite, Cloud Computing Infrastructure

ITIL V3, ITSM Suite, Cloud Computing Infrastructure

Sonsoft Inc

Cincinnati, OH

Full-time

Re-posted 3 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with Service Now or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like Service Now, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management
Qualifications
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 4 years of experience within the Information Technologies.
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.
  3. No OPT-EAD, TN Visa & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.
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About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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