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Itil Process Jobs (NOW HIRING)

ASM Research

ITIL Specialist, Mid

Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.

GDIT

ITIL Automation / Orchestration Engineer

WV · Remote

$144K - $195K/yr

Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM ... Yes GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service ...

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How much do itil process jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for itil process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What jobs require ITIL certification?

ITIL certification is often required or preferred for roles in IT service management, such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Project Manager. These jobs typically involve managing IT processes, improving service delivery, and using ITIL frameworks and tools to ensure efficiency and quality.

What are ITIL processes?

ITIL processes are a set of best practices for delivering IT services effectively and efficiently. They provide structured procedures and guidelines for various aspects of IT service management, such as incident management, change management, problem management, and service desk operations. Following ITIL processes helps organizations align their IT services with business needs, improve service quality, and optimize resource usage. ITIL is widely adopted by organizations seeking to enhance their IT service delivery and customer satisfaction.

What is the difference between Itil Process vs Service Desk Analyst?

AspectItil ProcessService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, customer support, user issue resolution
Industry UsageIT service providers, large organizationsIT support centers, corporate IT departments

While both roles involve IT service management, Itil Process focuses on implementing and managing ITIL frameworks and processes, whereas a Service Desk Analyst primarily handles user support and incident resolution. Understanding these differences helps organizations assign the right roles for efficient IT service delivery.

What jobs can you get with ITIL?

ITIL knowledge prepares professionals for roles such as IT Service Manager, ITIL Process Analyst, Service Desk Manager, and IT Operations Manager. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring certifications like ITIL Foundation and familiarity with IT service management tools.

What are the key skills and qualifications needed to thrive as an ITIL Process Manager, and why are they important?

To thrive as an ITIL Process Manager, you need strong knowledge of ITIL frameworks, process optimization, and a background in IT service management, often supported by ITIL certifications. Familiarity with ITSM tools such as ServiceNow or BMC Remedy and the ability to analyze key performance indicators are typically required. Excellent communication, problem-solving, and stakeholder management skills help drive process improvements and foster collaboration. These capabilities are crucial for ensuring efficient, reliable IT services that align with business objectives and deliver value.

What jobs to do with an ITIL certificate?

An ITIL certificate qualifies individuals for roles such as IT Service Manager, Service Desk Manager, IT Operations Manager, or IT Process Analyst. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of ITSM tools and frameworks.

How much do you get paid for ITIL certification?

ITIL certification can enhance job prospects and salary potential in IT service management roles. Certified professionals often see salary increases, with average annual pay ranging from $70,000 to over $120,000 depending on experience, location, and job responsibilities.

How does an ITIL Process professional typically collaborate with other IT teams to implement service improvements?

As an ITIL Process professional, you'll regularly work with various IT teams such as service desk, infrastructure, and application support to identify areas for improvement and ensure processes align with ITIL best practices. Collaboration often involves leading meetings, gathering input from stakeholders, and facilitating workshops to map out workflows and resolve bottlenecks. You'll also monitor process performance and coordinate with process owners to implement changes, making strong communication and relationship-building skills essential for success in this role.
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What job categories do people searching Itil Process jobs look for? The top searched job categories for Itil Process jobs are:
Itil Process jobs near you
ITIL Certified Process Expert

ITIL Certified Process Expert

Procom Consultants Group

Richardson, TX

Contractor

Posted 15 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

ITIL Certified Process Expert

On behalf of our client, Procom Services is searching for a ITIL Certified Process Expert for a contract opportunity in Dallas, TX.

ITIL Certified Process Expert Job Details

We are looking to hire a Service Architect with expert ITIL knowledge and qualifications, Service Design, ITSM tools design and Service Modeling skills.
As Service Architect, you will contribute to the delivery of the Service strategy, revenue and profit through the instigation and preservation of robust service model components and associated processes. You will provide expertise on all aspects of the Service Model, including development of applicable processes and associated documentation, plus assure the End-to-End operability of multi-supplier, multi-contract service models where appropriate. Other responsibilities will include developing standard Models for Service scope and Service level definition, which support business needs in addition to developing and/or assuring the production of Service Design / Service Architecture collateral, which allows for robust and repeatable Service Design methodology to be deployed and maintained.

ITIL Certified Process Expert Mandatory Skills

To be considered you must have previous Service Architecture experience, have excellent ITIL knowledge and hold ITIL qualifications. You must have Service Design experience, have created Service Models and have managed multi-vendors / multi-suppliers in past roles. Previous experience of having created Artefacts would be an advantage. Previous Financial Services / Insurance experience is preferred but not essential.
Skills mandatory: 
ITIL Certification 
High level and Low level design 
Service Design/Architecture 
SDBM 
CA Service Desk 
CA Nimsoft 
Service Now 
Proposal Writing 

ITIL Certified Process Expert Start Date

ASAP

ITIL Certified Process Expert Assignment Length

6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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