ServiceNow Developer - Work From Home
Washington, DC · On-site +1
$61.25 - $84/hr
... IT Service Management (ITSM) processes and best practices, such as Information Technology ... Work From Home
Washington, DC · On-site +1
$61.25 - $84/hr
... IT Service Management (ITSM) processes and best practices, such as Information Technology ... Work From Home
Washington, DC · On-site +1
$61.25 - $84/hr
... IT Service Management (ITSM) processes and best practices, such as Information Technology ... Work From Home
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
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San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
Quick apply
San Antonio, TX · Remote
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...
VA · On-site +1
Create and update ITSM documentation, such as user guides, process flows, policies, and training ... and quantity of work, required travel (if any), external market and internal value analysis ...
VA · On-site +1
Create and update ITSM documentation, such as user guides, process flows, policies, and training ... and quantity of work, required travel (if any), external market and internal value analysis ...
Huntsville, AL · On-site +1
$135K/yr
Through strategic planning, service design methodologies, performance management, and ITSM best ... Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal ...
Huntsville, AL · On-site +1
$135K/yr
Through strategic planning, service design methodologies, performance management, and ITSM best ... Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal ...
Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a ... Mentors staff, fosters career growth, and cultivates a positive and productive work environment.
Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a ... Mentors staff, fosters career growth, and cultivates a positive and productive work environment.
Blue Bell, PA · Remote
$60 - $65/hr
... IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing ... Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and ...
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Blue Bell, PA · Remote
$60 - $65/hr
... IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing ... Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and ...
... IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing ... Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and ...
Quick apply
... IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing ... Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and ...
... IT operations • provide informed feedback on tools, workflows, and processes related to ITSM/ESM ... or service management topics • A PayPal account to receive payment from our clients Preferred ...
... IT operations • provide informed feedback on tools, workflows, and processes related to ITSM/ESM ... or service management topics • A PayPal account to receive payment from our clients Preferred ...
$139K - $174K/yr
Define and execute the global roadmap for outsourced IT Service Management (ITSM), focusing on ... Work with the Director, IT Solutions to ensure successful migration of legacy ITSM tools to new ...
$139K - $174K/yr
Define and execute the global roadmap for outsourced IT Service Management (ITSM), focusing on ... Work with the Director, IT Solutions to ensure successful migration of legacy ITSM tools to new ...
Blue Bell, PA · Remote
$60 - $65/hr
... IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing ... Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and ...
Blue Bell, PA · Remote
$60 - $65/hr
... IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing ... Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and ...
Austin, IN · On-site +1
$91K - $111K/yr
... work yourself. This is a highly collaborative role that works across all departments to ensure ... Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
Austin, IN · On-site +1
$91K - $111K/yr
... work yourself. This is a highly collaborative role that works across all departments to ensure ... Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
Our work focuses on sustaining, operating, and improving essential government systems and services ... management processes. - Support IT service reliability, scalability, and security objectives by ...
Our work focuses on sustaining, operating, and improving essential government systems and services ... management processes. - Support IT service reliability, scalability, and security objectives by ...
Our work focuses on sustaining, operating, and improving essential government systems and services ... management processes. - Support IT service reliability, scalability, and security objectives by ...
Our work focuses on sustaining, operating, and improving essential government systems and services ... management processes. - Support IT service reliability, scalability, and security objectives by ...
$40 - $60/hr
... organization's IT service management (ITSM) needs. This role includes customization ... We are committed to ensuring equal pay for equal work and regularly review our compensation ...
$40 - $60/hr
... organization's IT service management (ITSM) needs. This role includes customization ... We are committed to ensuring equal pay for equal work and regularly review our compensation ...
$167K - $268K/yr
... of working from home. * Generous Time Off: Besides 8 company holidays and 2 personal days every ... management, and procurement strategy across US and Mexico. Service Delivery & ITSM Process: 25%
... IT service management (ITSM) principles • Strong understanding of ITOM practices • Ability to ... to work in a fast-paced environment and prioritize tasks effectively Company : ABOUT ICONMA ...
... IT service management (ITSM) principles • Strong understanding of ITOM practices • Ability to ... to work in a fast-paced environment and prioritize tasks effectively Company : ABOUT ICONMA ...
$167K - $268K/yr
... of working from home. * Generous Time Off: Besides 8 company holidays and 2 personal days every ... management, and procurement strategy across US and Mexico. Service Delivery & ITSM Process: 25%
$167K - $268K/yr
... of working from home. * Generous Time Off: Besides 8 company holidays and 2 personal days every ... management, and procurement strategy across US and Mexico. Service Delivery & ITSM Process: 25%
Jacksonville, FL · Remote
$65K - $80K/yr
WORK ENVIRONMENT: Nymbus is a remote-first company. Occasional travel may be required for client ... Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
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Jacksonville, FL · Remote
$65K - $80K/yr
WORK ENVIRONMENT: Nymbus is a remote-first company. Occasional travel may be required for client ... Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
$65K - $80K/yr
WORK ENVIRONMENT: Nymbus is a remote-first company. Occasional travel may be required for client ... Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
$65K - $80K/yr
WORK ENVIRONMENT: Nymbus is a remote-first company. Occasional travel may be required for client ... Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
$13.22 - $20.32
0% of jobs
$20.32 - $27.43
2% of jobs
$27.43 - $34.53
5% of jobs
$34.53 - $41.63
2% of jobs
$41.63 - $48.73
7% of jobs
$52.06 is the 25th percentile. Wages below this are outliers.
$48.73 - $55.83
17% of jobs
The median wage is $60.91 / hr.
$55.83 - $62.94
22% of jobs
$69.48 is the 75th percentile. Wages above this are outliers.
$62.94 - $70.04
20% of jobs
$70.04 - $77.14
11% of jobs
$77.14 - $84.24
6% of jobs
$84.24 - $91.35
6% of jobs
$13
$62
$91
To excel as a Work From Home IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident/problem management, typically backed by a degree in IT or related certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Freshservice, as well as ticketing and workflow automation platforms, is crucial. Strong communication, problem-solving, and self-motivation are critical soft skills, especially when working remotely. These competencies ensure efficient remote service delivery, seamless collaboration, and high levels of customer satisfaction.
One of the main challenges in a remote ITSM role is maintaining clear communication and coordination with technical teams and end-users, which can be more complex without in-person interactions. Managing and prioritizing support tickets efficiently, while handling multiple platforms and time zones, also requires strong organizational skills. Adopting standardized processes, leveraging collaboration tools, and actively participating in regular video meetings can help bridge these gaps. Building a structured daily routine and proactively sharing updates ensure smoother service delivery and foster a cohesive remote team environment.
A Work From Home IT Service Management (ITSM) job involves overseeing and improving IT services remotely to ensure they meet business needs. Professionals in this role manage IT processes, incident resolution, change management, and service delivery using ITSM frameworks like ITIL. They collaborate with teams, monitor performance, and implement best practices to enhance IT support and operations. Strong communication, problem-solving, and technical skills are essential for success in this role.

$61.25 - $84/hr
Full-time
Medical, Retirement, PTO
Re-posted 23 days ago
Sourced by ZipRecruiter
It services
11 - 50 Employees
Naperville, IL, US
1995