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Work From Home It Service Management Itsm Jobs (NOW HIRING)

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role ...

Create and update ITSM documentation, such as user guides, process flows, policies, and training ... and quantity of work, required travel (if any), external market and internal value analysis ...

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a ... Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

... IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing ... Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and ...

... IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing ... Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and ...

Define and execute the global roadmap for outsourced IT Service Management (ITSM), focusing on ... Work with the Director, IT Solutions to ensure successful migration of legacy ITSM tools to new ...

... IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing ... Work closely with Service Desk, Infrastructure & Operations, Security, Enterprise Applications, and ...

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

... work yourself. This is a highly collaborative role that works across all departments to ensure ... Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar

Our work focuses on sustaining, operating, and improving essential government systems and services ... management processes. - Support IT service reliability, scalability, and security objectives by ...

Our work focuses on sustaining, operating, and improving essential government systems and services ... management processes. - Support IT service reliability, scalability, and security objectives by ...

SMAX Administrator

$40 - $60/hr

... organization's IT service management (ITSM) needs. This role includes customization ... We are committed to ensuring equal pay for equal work and regularly review our compensation ...

Dir IT

$167K - $268K/yr

... of working from home. * Generous Time Off: Besides 8 company holidays and 2 personal days every ... management, and procurement strategy across US and Mexico. Service Delivery & ITSM Process: 25%

... of working from home. * Generous Time Off: Besides 8 company holidays and 2 personal days every ... management, and procurement strategy across US and Mexico. Service Delivery & ITSM Process: 25%

WORK ENVIRONMENT: Nymbus is a remote-first company. Occasional travel may be required for client ... Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.

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Work From Home It Service Management Itsm information

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How much do work from home it service management itsm jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for work from home it service management itsm in the United States is $62.15, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $71.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Work From Home It Service Management Itsm position, and why are they important?

To excel as a Work From Home IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident/problem management, typically backed by a degree in IT or related certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Freshservice, as well as ticketing and workflow automation platforms, is crucial. Strong communication, problem-solving, and self-motivation are critical soft skills, especially when working remotely. These competencies ensure efficient remote service delivery, seamless collaboration, and high levels of customer satisfaction.

What are some common challenges faced by Work From Home IT Service Management (ITSM) professionals, and how can they be overcome?

One of the main challenges in a remote ITSM role is maintaining clear communication and coordination with technical teams and end-users, which can be more complex without in-person interactions. Managing and prioritizing support tickets efficiently, while handling multiple platforms and time zones, also requires strong organizational skills. Adopting standardized processes, leveraging collaboration tools, and actively participating in regular video meetings can help bridge these gaps. Building a structured daily routine and proactively sharing updates ensure smoother service delivery and foster a cohesive remote team environment.

What is a Work From Home IT Service Management (ITSM) job?

A Work From Home IT Service Management (ITSM) job involves overseeing and improving IT services remotely to ensure they meet business needs. Professionals in this role manage IT processes, incident resolution, change management, and service delivery using ITSM frameworks like ITIL. They collaborate with teams, monitor performance, and implement best practices to enhance IT support and operations. Strong communication, problem-solving, and technical skills are essential for success in this role.

More about Work From Home It Service Management Itsm jobs
What cities are hiring for Work From Home It Service Management Itsm jobs? Cities with the most Work From Home It Service Management Itsm job openings:
What states have the most Work From Home It Service Management Itsm jobs? States with the most job openings for Work From Home It Service Management Itsm jobs include:
Infographic showing various Work From Home It Service Management Itsm job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $129,281 per year, or $62.2 per hour.

ServiceNow Developer - Work From Home

Next Step Systems

Washington, DC • On-site, Remote

$61.25 - $84/hr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago


Job description

ServiceNow Developer - Work From Home
We are seeking a skilled ServiceNow Developer to join the team in support of Federal Government clients. As a ServiceNow Developer, you will be responsible for designing, developing, and maintaining custom applications and integrations on the ServiceNow platform. We have 2 openings for this opportunity. Candidates do not need a current Security Clearance but must be clearable. This position is 100% Remote.
ServiceNow Developer Responsibilities:
- Develop custom applications, workflows, and integrations on the ServiceNow platform.
- Collaborate with business analysts, administrators, and other stakeholders to understand requirements and design effective solutions.
- Write clean, efficient, and well-documented code using ServiceNow best practices and coding standards.
- Perform unit testing and debugging to ensure the quality and reliability of developed solutions.
- Integrate ServiceNow with other systems and tools used by Federal Government clients.
- Optimize application performance and scalability.
- Provide technical guidance and support to junior developers and other team members.
- Stay current with ServiceNow updates, patches, and new features.
ServiceNow Developer Qualifications:
- Bachelor's degree in computer science or master's degree in software engineering, or related field.
- 5-10 years of experience as a ServiceNow Developer.
- ServiceNow Certified Application Developer Certification.
- Strong proficiency in ServiceNow scripting languages, such as JavaScript and AngularJS.
- Experience with ServiceNow APIs, integrations, and web services.
- Knowledge of IT Service Management (ITSM) processes and best practices, such as Information Technology Infrastructure Library (ITIL).
- Familiarity with Agile development methodologies and tools, such as Scrum and Jira.
- Excellent problem-solving and analytical skills.
- Candidates do not need a current Security Clearance but must be clearable.
- ServiceNow Certified Integration Specialist Certification is a plus.
- Experience working with Federal Government clients and understanding of their requirements is a plus.
- Knowledge of Governance, Risk, and Compliance (GRC), Human Resources (HR), and Customer Service Management (CSM) ServiceNow applications.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Washington DC Jobs, ServiceNow Developer, ServiceNow, JavaScript, AngularJS, ServiceNow APIs, Agile, Scrum, Jira, IT Service Management, ITSM, Information Technology Infrastructure Library, ITIL, Software Engineer, Software Developer, Programmer Analyst, Work From Home, Remote, Washington DC Recruiters, IT Jobs, Washington DC Recruiting
Looking to hire for similar positions in Washington, DC or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire ServiceNow Developers for jobs in Washington, DC and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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