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Manager Wfm Call Center Jobs (NOW HIRING)

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics & Operations Department: Customer Service & Donation Operations Location: Common Threads Charitable ...

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

Legacy Service Partners

Call Center Manager

Clermont, FL

$80K - $85K/hr

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

LSP Holdco LLC

Call Center Manager

Clermont, FL

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Ashley

Call Center Manager

Fredericksburg, VA

Strong understanding of call center operations and workflow management * Knowledge of how call center functions impact overall business performance * Furniture industry knowledge and repair ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and ...

New

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

Global Channel Management, Inc.

Call center

Webster, NY · On-site

$12/hr

Company Description Global Channel Management is a technology company that specializes in various ... Qualifications Call Center Agent needs 1 year call center experience Call Center Agent requires ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

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Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsManager Wfm Call Center Jobs

Manager Wfm Call Center information

See salary details

$29.5K

$63.8K

$109.5K

How much do manager wfm call center jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager wfm call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Wfm Call Center vs Call Center Supervisor?

AspectManager Wfm Call CenterCall Center Supervisor
Primary FocusWorkforce management, scheduling, forecastingTeam supervision, daily operations
Required CredentialsExperience in WFM tools, analytics, scheduling softwareCustomer service experience, leadership skills
Work EnvironmentOffice-based, analytical tasksOperational, team management
Industry UsageCommon in large call centers, BPOsWidespread across call centers of all sizes

The Manager Wfm Call Center primarily handles workforce planning, scheduling, and forecasting to optimize call center operations. In contrast, a Call Center Supervisor focuses on supervising agents, managing daily activities, and ensuring customer satisfaction. While both roles require strong communication skills, the Manager Wfm Call Center emphasizes analytical and technical expertise, whereas the Supervisor role is more operational and team-oriented.

What cities are hiring for Manager Wfm Call Center jobs?

Cities with the most Manager Wfm Call Center job openings:

What are the most commonly searched types of Wfm Call Center jobs?

The most popular types of Wfm Call Center jobs are:

What states have the most Manager Wfm Call Center jobs?

States with the most job openings for Manager Wfm Call Center jobs include:

Manager Wfm Call Center jobs near you

Call Center Engineer (ACD Specialist)

Lumen Solutions Group Inc.

Remote

$17.25 - $21.50/hr

Other

Posted 10 days ago

Job description

Call Center Engineer (ACD Specialist)

Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.

Location: Washington, DC (Remote)

Job Type: Contract

Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability of voice and digital channels.

Skills:

  • ACD person not PBX.
  • Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configuration and debugging.
  • Understand call center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc.
  • Ability to read troubleshooting traces.
  • IVR troubleshooting and basic design understanding.
  • Trunking (SIP trunks) and toll fraud knowledge including carrier terminology including toll-free numbers, DID numbers, DNIS, ANI, etc. plus AT&T Route Its usage knowledge.
  • Basic network knowledge including TCP/IP fundamentals, VoIP (SSIP, SRTP) concepts, LAN/WAN basics and understanding of call quality factors (latency, jitter, packet loss).
  • ODBC configuration and writing SQL queries.
  • Basic XML review and interpretation.
  • Microsoft office knowledge plus file transfer software.
  • Basic ITIL processes and procedures along with incident management, change management, escalation handling and ability to work under pressure in real-time environments.
  • Experience with ticketing systems such as Service Now, monitoring tools and reporting dashboards.
  • Ability to troubleshoot call routing issues, root cause analysis, log analysis, and interpreting system alerts.
  • Performance monitoring includes call volume, queue wait times, abandon rates, etc.
  • Understanding of basic workforce management concepts, service level agreements, KPIs
  • Basic Windows PC skills.
  • Basic understanding of VM solutions aka Cloud solutions such as AWS or Azure.
  • Must be a team player and willing to share information freely.
  • Clear verbal and written communication skills, ability to explain technical issues to non-technical users and collaborate with network teams, application teams and business stakeholders.
  • Must share on-call support as we are a 24x7 support group, ability to write / update documentation (runbooks, diagrams, etc.).
  • Understanding of data privacy (PCI, PII and HIPPA), access control and permissions and following compliance standards.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

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