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Manager Wfm Call Center Jobs (NOW HIRING)

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... Managing inbound and outbound patient communications to ensure timely and easy access to care. This ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... Managing inbound and outbound patient communications to ensure timely and easy access to care. This ...

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

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All JobsManager Wfm Call Center Jobs

Manager Wfm Call Center information

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How much do manager wfm call center jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager wfm call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Wfm Call Center vs Call Center Supervisor?

AspectManager Wfm Call CenterCall Center Supervisor
Primary FocusWorkforce management, scheduling, forecastingTeam supervision, daily operations
Required CredentialsExperience in WFM tools, analytics, scheduling softwareCustomer service experience, leadership skills
Work EnvironmentOffice-based, analytical tasksOperational, team management
Industry UsageCommon in large call centers, BPOsWidespread across call centers of all sizes

The Manager Wfm Call Center primarily handles workforce planning, scheduling, and forecasting to optimize call center operations. In contrast, a Call Center Supervisor focuses on supervising agents, managing daily activities, and ensuring customer satisfaction. While both roles require strong communication skills, the Manager Wfm Call Center emphasizes analytical and technical expertise, whereas the Supervisor role is more operational and team-oriented.

What cities are hiring for Manager Wfm Call Center jobs? Cities with the most Manager Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Manager Wfm Call Center jobs? States with the most job openings for Manager Wfm Call Center jobs include:
Manager Wfm Call Center jobs near you
Call Center Manager

Call Center Manager

MV Transportation

West Palm Beach, FL

Full-time

Posted 21 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

60th of 76 rated public transport

Job description

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MV Transportation is seeking aCall Center Managerto oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV’s management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company’s operating contract. 

Job Responsibilities: 

  • Appropriately staff the call center. 
  • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. 
  • Monitor and oversee all quality assurance/customer service of all call center staff. 
  • Oversee and monitor ticket store staff. 
  • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types. 
  • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. 
  • Be the direct liaison for the call center staff union. 
  • Act as the direct liaison with the client for the call center and its employees. 
  • Be “on call” during all hours of the call center operations for issues/concerns. 
  • Daily/hourly monitor all system efficiencies and make adjustments when needed. 
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. 
  • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay. 
  • Maintain professional demeanor and appearance. 
  • Maintain attendance within policy. 
  • Handle multiple tasks accurately and effectively. 
  • Additional responsibilities, as assigned.

Talent Requirements: 

  • High School diploma or equivalent. 
  • Must have Trapeze experience. 
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required. 
  • Strong customer service skills. 
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package. 
  • Knowledge of service area. 
  • Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements. 
  • Able to use multi-line phone system and handle multiple tasks concurrently. 
  • Ability to supervise. 
  • Ability to work independently and follow directions. 
  • Ability to adapt and remain flexible in a dynamic environment. 

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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