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Holiday Wfm Call Center Jobs (NOW HIRING)

Synchro Speak

Call Center Agent

Cincinnati, OH · On-site

Description We are looking for a motivated and customer-oriented Call Center Agent to join our team ... Paid time off and holiday benefits. * Opportunities for career advancement and professional ...

US Imaging

Call Center Agent

Tampa, FL · On-site

$19.50/hr

US Imaging Network is looking for full time on site call center agents to support our Tampa office ... All full time employees are eligible for paid time off and holiday pay and may participate in the ...

US Imaging

Call Center Agent

Tampa, FL · On-site

$19.50/hr

) US Imaging Network is looking for full time on site call center agents to support our Tampa office ... All full time employees are eligible for paid time off and holiday pay and may participate in the ...

Northern Base

Cyra Tester

Detroit, MI · Remote

... Center Testing Experience * CXone Studio / Architect IVR Testing * Genesys Cloud IVR Testing * Call ... WFM | Call Routing | IVR Platforms

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the ... Holiday Pay * Employee Assistance Program * Life Insurance * Short Term Disability * Long Term ...

Adecco

Call Center Representatives

Boston, MA · On-site

$23 - $25/hr

Adecco Staffing is currently hiring experienced Call Center Representatives for a temp-to-hire ... Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected ...

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Holiday Wfm Call Center information

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$10

$17

$25

How much do holiday wfm call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for holiday wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Holiday Wfm Call Center vs Customer Service Representative?

AspectHoliday Wfm Call CenterCustomer Service Representative
Primary RoleWorkforce management planning and scheduling during holidaysHandling customer inquiries and providing support
Required SkillsForecasting, scheduling, analyticsCommunication, problem-solving, product knowledge
Work EnvironmentCall center, focus on staffing and schedulingCall center or retail, direct customer interaction
CertificationsWorkforce management tools, basic analyticsCustomer service training, communication skills

The Holiday Wfm Call Center role focuses on planning and managing staffing levels during holiday periods, ensuring optimal workforce utilization. In contrast, Customer Service Representatives directly interact with customers to resolve issues and provide support. While both roles are based in call centers and require strong communication skills, the WFM role emphasizes analytics and scheduling, whereas the Customer Service role centers on customer interaction and problem-solving.

More about Holiday Wfm Call Center jobs

What cities are hiring for Holiday Wfm Call Center jobs?

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What are the most commonly searched types of Wfm Call Center jobs?

The most popular types of Wfm Call Center jobs are:

What states have the most Holiday Wfm Call Center jobs?

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Holiday Wfm Call Center jobs near you
Infographic showing various Holiday Wfm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Specialist

Community Health Connections

Fitchburg, MA • On-site

$19 - $23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 hours ago

Job description

JOIN THE CHC FAMILY!

Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.

Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to CHC call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations.

Essential Duties and Major Responsibilities:

  • Receives and directs incoming calls to appropriate CHC personnel.
  • Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies)
  • Schedules acute (same day) appointments, in collaboration with the Office Manager and nursing supervisor.
  • Schedules patient appointments according to established protocol
  • Collects and enters patient registration and demographic data into computer system.
  • Provides translation services for non-English speaking callers.
  • Directs incoming faxes.
  • Provides coverage to Front Desk Check-In/Check-Out as needed.

Minimum Qualifications:

  • High School Diploma or GED required, associate degree in secretarial science or equivalent preferred.
  • Bilingual in English/Spanish or English/Portuguese is a plus 
  • 1-year similar work experience or in a medical office environment preferred
  • Computer skills for accurate data entry
  • Must be able to type a minimum of 35 hrs. per minute.
  • Knowledge of basic medical terminology
  • Demonstrated interpersonal relationship skills.
  • Demonstrated Proficiency in reading, writing, and speaking in English.
  • Demonstrated ability to work in a fast paced, high telephone call volume office environment.

Benefits:

  • 401k  
  • Generous vacation and personal time for eligible employees  
  • Sick time
  • Medical, dental, and vision insurance  
  • 100% paid Life insurance/AD&D 
  • 100% paid Long-Term disability.  
  • Employee Assistance Program (EAP) 
  • Discounts on travel and entertainment! 
  • Discounts on cell phone service, computer purchases, and more! 
  • College Tuition Rewards/CMEs 
  • Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!) 
  • EyeMed Vision Care Program
  • Accident & Cancer Insurance
  • Educational development reimbursement
  • Discounts on - gym membership, travel & entertainment tickets, electronics, and more!

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