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Flex Wfm Call Center Jobs (NOW HIRING)

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. unless flex schedule is ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. unless flex schedule is ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

The analyst manages the performance of the call center according to any contractual agreements and ... Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Lead weekly 1 on 1s with your direct functions (Outreach, Talent, Training, WFM/Systems, Quality ... Fully leverage our call center technology to make the CCC more efficient and effective * Encourage ...

Northern Base

Cyra Tester

Detroit, MI · Remote

... Center Testing Experience * CXone Studio / Architect IVR Testing * Genesys Cloud IVR Testing * Call ... WFM | Call Routing | IVR Platforms

New

CDTA

Call Center Manager (Albany, NY)

Albany, NY · On-site

$66K - $82K/yr

... FLEX On Demand, STAR paratransit, DRIVE, and other customer-facing programs. The Manager is ... Lead, coach, and supervise Call Center Team Leader(s) and Customer Service Representatives ...

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Flex Wfm Call Center information

See salary details

$25K

$76.4K

$162K

How much do flex wfm call center jobs pay per year?

As of Aug 9, 2026, the average yearly pay for flex wfm call center in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is the difference between Flex Wfm Call Center vs Customer Service Representative?

AspectFlex Wfm Call CenterCustomer Service Representative
CredentialsTypically requires experience with workforce management tools and scheduling softwareUsually requires excellent communication skills and customer service experience
Work EnvironmentPrimarily office-based, focusing on scheduling, forecasting, and staffingCustomer-facing, handling calls or inquiries directly from clients
Employer & Industry UsageUsed in call centers across various industries to optimize staffingCommon in retail, telecom, and service industries for direct customer interaction

The Flex Wfm Call Center role focuses on workforce management tasks like scheduling and forecasting, while Customer Service Representatives handle direct customer interactions. Both roles are essential in call centers but serve different functions within the industry.

More about Flex Wfm Call Center jobs
What cities are hiring for Flex Wfm Call Center jobs? Cities with the most Flex Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Flex Wfm Call Center jobs? States with the most job openings for Flex Wfm Call Center jobs include:
What job categories do people searching Flex Wfm Call Center jobs look for? The top searched job categories for Flex Wfm Call Center jobs are:
Flex Wfm Call Center jobs near you
Infographic showing various Flex Wfm Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Call Center Supervisor

BestWay Rent To Own

Richardson, TX

$18 - $20/hr

Full-time

Re-posted 9 days ago

Job description

Call Center Supervisor The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ensuring they are off to a great start, which will assist in their retention and career progression. This position also provides sales support to queries on the Bestway website and assisting customers in their selection of products. Additionally, the Call Center Supervisor assists customers with service opportunities and credit reporting issues providing assistance that enhances their Bestway experience, and assists in operational integrity by working charged-off accounts of stores with excessive charge-offs. Essential Functions Conducts Culture Calls with a positive attitude and an inquisitive mindset to support team members in accomplishing career goals. Documents Culture Calls in Sales Outlook promptly and communicates the results to the appropriate DM and RVP and to the President's Executive Assistant. Able to direct team members and customers to the appropriate resources. Responsible for maintaining, organizing and protecting all company documents regarding Culture Calls, training and charge-offs. Able to look-up coworkers in the LMS to reset passwords, check on training progress in each coworker's transcript and assign training when requested. Provide customers inquiring on Bestway's website with product information, calculate payments and terms, able to take and verify a rental order, and get it to the appropriate store for delivery Able to look-up and create customer information in the High Touch system. Able to handle customer opportunities and direct to the appropriate individual for handling. Provides assistance to customer inquiring about Bestway's credit reporting. Competent in explaining Bestway's program, key components of the rental agreement, utilization of the 4 Key Principles of Customer Interaction, and Bestway's sales program. Work charged-off accounts of stores with excessive charge-offs. Represent Bestway Bring It Values in all interactions and act as a Bestway Ambassador. Assist with other corporate projects as needed or assigned. Competencies Outstanding customer service and interpersonal skills Highly organized and detail-oriented Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Good verbal and written communication skills Positive and outgoing with an upbeat personality Able to work independently with minimum guidance Capable of supervising and scheduling the work of others Dependable Focuses on new technologies and stays current with industry information Ability to thrive in a fast-paced environment with change Must be able to prioritize efficiently and effectively Experience in the retail industry sector with related RTO industry a plus Able to type 25+ wpm Competent in using Microsoft Office Suite Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners. Position Type / Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. unless flex schedule is requested per Company standard. Hourly Pay Scale The hourly range for this position is $18.00 per hour - $20.00 per hour depending on experience. The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values! Caring Integrity Servant Leadership Ownership Fun

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