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Kaiser Call Center Jobs (NOW HIRING)

Petaluma Health Center

Call Center Agent

Petaluma, CA · On-site

$23.50/hr

... in our health insurance plans (Kaiser and WHA) * Dental Insurance * Vision Insurance * Gym ... Call Center Agent delivers exceptional patient customer service through all channels of support ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish ... Kaiser Medical * United Healthcare Dental * CoPower Vision * Vacation Pay * Sick Pay * Holiday Pay ...

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish ... Kaiser Medical * United Healthcare Dental * CoPower Vision * Vacation Pay * Sick Pay * Holiday Pay ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish ... Kaiser Medical * United Healthcare Dental * CoPower Vision * Vacation Pay * Sick Pay * Holiday Pay ...

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How much do kaiser call center jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for kaiser call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they oversee teams and processes within the call center environment.

What are the key skills and qualifications needed to thrive in the Kaiser Call Center position, and why are they important?

To thrive as a Kaiser Call Center representative, you need excellent communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, health insurance platforms, and basic office software is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help candidates excel in this role. These abilities ensure customer needs are addressed efficiently while maintaining high service standards in a fast-paced healthcare environment.

What is a Kaiser Call Center job?

A Kaiser Call Center job involves assisting members, providers, and the public with inquiries about health plans, benefits, billing, and appointments. Representatives handle incoming calls, provide customer support, and resolve issues efficiently. Strong communication skills, knowledge of Kaiser Permanente services, and a customer-focused approach are essential. Employees may also assist in scheduling, claims processing, and troubleshooting account concerns.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized medical professionals, senior corporate executives, or successful entrepreneurs. These positions often require extensive experience, advanced skills, or significant responsibility, and may involve long hours or high-pressure environments.

What does a typical day look like for a Kaiser Call Center representative?

A typical day as a Kaiser Call Center representative involves handling incoming calls from members and patients, assisting with appointment scheduling, answering benefit and claims questions, and providing information about Kaiser Permanente services. You’ll work closely with both callers and other departments to resolve issues efficiently and accurately. The role requires continuous multitasking and maintaining a professional, empathetic tone throughout each interaction. Teamwork and regular communication with supervisors and colleagues are also important, as you often collaborate to improve service quality or tackle more complex cases.

Is getting hired at Kaiser hard?

Getting hired for a position at Kaiser Call Center can involve a competitive application process that includes submitting an online application, passing assessments, and participating in interviews. Candidates with strong communication skills, customer service experience, and relevant certifications may have an advantage. The hiring process duration varies depending on the role and the number of applicants.

Why are people leaving Kaiser Permanente?

Employees at Kaiser Call Center may leave due to factors such as workload, compensation, or work-life balance issues. High turnover can also result from job stress, limited advancement opportunities, or organizational changes. Addressing these concerns often involves improving work conditions and employee support programs.
More about Kaiser Call Center jobs
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Kaiser Call Center jobs near you
Infographic showing various Kaiser Call Center job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 96% Full Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Agent

Call Center Agent

Petaluma Health Center

Petaluma, CA • On-site

$23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

FULL TIME EMPLOYEE BENEFITS:

  • 21 Days of Paid Time Off
  • 10 Observed Holidays
  • Medical Insurance (Entire deductible paid by us!)
  • 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
  • Dental Insurance
  • Vision Insurance
  • Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
  • 401K Matching after 1 year of employment
  • Flexible Spending Account, Dependent Care FSA
  • Life Insurance (included at no cost to the employee)
  • Long Term Disability (included at no cost to the employee)
  • Employee Assistance Program (included at no cost to the employee)

Summary: Call Center Agent delivers exceptional patient customer service through all channels of support over the phone. Call Center Agent is responsible for promptly answering calls, scheduling appointments, phone coding and navigating clients and customer needs.

Areas of Responsibility:

  • Responsible for driving a positive patient customer service experience through multiple support channels including the patient portal, website and messaging systems
  • Respond to inquiries from patients and outside agencies and refer, when necessary, to the appropriate person or department
  • Adhere to all organizational policies, HIPAA regulations and Joint Commission guidelines
  • Schedule appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines.
  • Responsible for extensive knowledge of appointment protocols (new patient, controlled medication screening, mental health, women’s health and etc.)

Education/Experience:

  • High School or equivalent or higher education
  • Minimum of one-year experience in a health care related field or customer service preferred

Language Skills: Ability to effectively present information and respond to questions and requests from patients, co-workers, and others as necessary. Bilingual in English and Spanish; verbal required, written preferred.

Employment Type: Full-Time

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