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Rta Call Center Jobs (NOW HIRING)

Conduent, Inc.

Call Center Supervisor

NH · Remote

Monitor RealTime Adherence (RTA) and ensure appropriate staffing coverage throughout the day ... Minimum of three years of call center management and supervisory experience, ideally within ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

... the call center * Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently maintain appropriate staffing levels * Monitors CMS and RTA to assist the ...

Zoro

Real Time Specialist

Chicago, IL

$17.25 - $21.75/hr

The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce ... The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring ...

Pride Global

Entry level Representative

Hales Corners, WI · On-site

$18 - $20/hr

#rta-zr #RTA #LI-MT1 Job Title: Customer Care Specialist / Recent grads can apply Expected Rate: $18 ... in call handling * Logging into accounts, escalating issues * Some financial experience is ...

Ashby

Support Workforce Management Analyst - Americas

$95K - $125K/yr

This is not a traditional call-center WFM role. Our Support team is highly tenured, deeply ... Feed real-world scheduling and RTA learnings back to the WFM Lead to sharpen forecasts and capacity ...

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How much do rta call center jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for rta call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may include additional benefits like bonuses or performance incentives.

What is an RTA Call Center job?

An RTA (Real-Time Analyst) Call Center job involves monitoring call center operations in real-time to ensure efficiency and adherence to schedules. RTAs track key metrics like call volume, agent availability, and service levels, making adjustments to optimize performance. They communicate with supervisors and agents to manage workload distribution and ensure minimal wait times for customers. This role requires strong analytical skills, attention to detail, and the ability to make quick decisions in a fast-paced environment.

What is RTA in a job?

In a job context, RTA typically refers to the 'Ready to Assist' or similar roles involving customer support or call center work. It often indicates a position where employees are prepared to handle customer inquiries, provide information, and resolve issues, usually requiring good communication skills and familiarity with call center tools. The specific meaning can vary depending on the organization, so it's important to review the job description for clarification.

What skills are needed for RTA jobs?

RTA call center jobs typically require strong communication and customer service skills, the ability to handle high call volumes, and proficiency with computer systems and call center software. Good problem-solving abilities, patience, and the capacity to work in a fast-paced environment are also important for success in these roles.

What is the RTA hiring process?

The RTA call center hiring process typically involves submitting an online application, completing an initial screening, participating in one or more interviews, and passing any required assessments or background checks. Candidates may also need to demonstrate strong communication skills and familiarity with call center software. The process aims to select candidates who can effectively handle customer inquiries in a fast-paced environment.

What does a typical day look like for an RTA in a call center?

A typical day for an RTA (Real-Time Analyst) in a call center involves monitoring live call volumes, tracking agent adherence, and adjusting schedules to maintain service levels. RTAs work closely with both call center agents and management, making real-time decisions to respond to call spikes or unexpected staffing issues. They generate and analyze reports to identify trends or potential issues and communicate updates to relevant teams. The role often requires multitasking and quick thinking in a dynamic environment, making it a key part of ensuring smooth call center operations.

What are the key skills and qualifications needed to thrive in the Rta Call Center position, and why are they important?

To thrive as an RTA (Real-Time Analyst) in a Call Center, you need strong analytical skills, a good grasp of workforce management concepts, and experience with forecasting and scheduling tools. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as proficiency in Excel, is typically required. Excellent communication, attention to detail, and problem-solving abilities are valuable soft skills in this position. These skills are important because they enable effective monitoring of call center operations and ensure staffing resources are optimized to meet service levels.

More about Rta Call Center jobs
What cities are hiring for Rta Call Center jobs? Cities with the most Rta Call Center job openings:
What states have the most Rta Call Center jobs? States with the most job openings for Rta Call Center jobs include:
What job categories do people searching Rta Call Center jobs look for? The top searched job categories for Rta Call Center jobs are:
Rta Call Center jobs near you
Infographic showing various Rta Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Director

Call Center Director

Serenity Mental Health Centers

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Call Center Director
At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.
As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.
Responsibilities
  • Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
  • The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
  • Proven ability to foster well-balanced sales and patient centric outcomes.
  • Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
  • Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
  • Leverage data to monitor, evaluate, and improve complex processes and workflows.
  • Establish and exceed key department metrics, performance standards, and operating policies.
  • Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
  • Build and scale the Customer Care function as the organization continues rapid expansion across the US.
  • Foster a culture of compassion, accountability, and excellence aligned with Serenity's mission and values.

Qualifications
  • 6-10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
  • Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
  • Strong ability to identify, coach, and measure critical competencies and performance metrics.
  • Genuine passion for supporting individuals struggling with mental health challenges.
  • Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
  • Alignment with Serenity's mission and ability to translate it into operational priorities.
  • Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
  • Excellent customer service, communication, and problem-solving skills.
  • Comfortable communicating and collaborating with professionals at all levels.
  • Ability to travel as business needs requires, currently averages 1 week per month.

Benefits
  • Competitive pay
  • Medical, dental, and vision insurance (Serenity covers 90% of the premium)
  • Life insurance
  • Flexible Spending Account (FSA)
  • Paid time off, Sick pay, and 401(k)
  • 10 paid major holidays
  • Bi-weekly paid team treats & lunches
  • Onsite fitness center

Who We Are
Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief-even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.
We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.

Apply