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Rta Call Center Jobs (NOW HIRING)

Conduent, Inc.

Call Center Supervisor

Concord, NH · On-site

Monitor Real-Time Adherence (RTA) and staffing levels to maintain service levels and operational ... Requirements * Minimum three years of call center supervisory or management experience.

Conduent, Inc.

Call Center Supervisor

Concord, NH · On-site

Monitor Real-Time Adherence (RTA) and staffing levels to maintain service levels and operational ... Requirements * Minimum three years of call center supervisory or management experience.

Conduent, Inc.

Call Center Supervisor

NH · Remote

Monitor RealTime Adherence (RTA) and ensure appropriate staffing coverage throughout the day ... Minimum of three years of call center management and supervisory experience, ideally within ...

AAA

Call Center Scheduling Coordinator

Costa Mesa, CA · On-site

$25.03 - $33.34/hr

Call Center Scheduling Coordinator We are seeking a highly motivated and detail-oriented Real Time Adherence (RTA) Coordinator to support our Workforce Management team. In this role, you will monitor ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

... the call center * Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently maintain appropriate staffing levels * Monitors CMS and RTA to assist the ...

CreditOne

Workforce Analyst II - S2

Las Vegas, NV · On-site

Position Requirements * 1 year of workforce management experience (e.g., RTA, Scheduler) for an inbound call center operation is preferred. * Knowledge/proven experience driving call center metrics ...

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How much do rta call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for rta call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an RTA call center?

An RTA (Real-Time Analyst) Call Center job involves monitoring call center operations in real-time to ensure efficiency and adherence to schedules. RTAs track key metrics like call volume, agent availability, and service levels, making adjustments to optimize performance. They communicate with supervisors and agents to manage workload distribution and ensure minimal wait times for customers. This role requires strong analytical skills, attention to detail, and the ability to make quick decisions in a fast-paced environment.

What does an RTA call center worker do?

A typical day for an RTA (Real-Time Analyst) in a call center involves monitoring live call volumes, tracking agent adherence, and adjusting schedules to maintain service levels. RTAs work closely with both call center agents and management, making real-time decisions to respond to call spikes or unexpected staffing issues. They generate and analyze reports to identify trends or potential issues and communicate updates to relevant teams. The role often requires multitasking and quick thinking in a dynamic environment, making it a key part of ensuring smooth call center operations.

What are the key skills and qualifications needed to thrive in the RTA call center position?

To thrive as an RTA (Real-Time Analyst) in a Call Center, you need strong analytical skills, a good grasp of workforce management concepts, and experience with forecasting and scheduling tools. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as proficiency in Excel, is typically required. Excellent communication, attention to detail, and problem-solving abilities are valuable soft skills in this position. These skills are important because they enable effective monitoring of call center operations and ensure staffing resources are optimized to meet service levels.

What are common Rta Call Center job responsibilities?

An Rta Call Center representative handles customer inquiries, provides information about services, processes transactions, and resolves issues related to transportation or licensing. They often use computer systems and communication tools, requiring good communication skills and knowledge of relevant policies. The role may involve working in shifts and adhering to company protocols.

What skills are needed for Rta Call Center jobs?

Rta Call Center jobs typically require strong communication and customer service skills, including active listening and problem-solving abilities. Proficiency in computer use, familiarity with call center software, and the ability to work in a fast-paced environment are also important. Bilingual skills can be an advantage, and a high school diploma or equivalent is usually required.
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Rta Call Center jobs near you
Infographic showing various Rta Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Director

Serenity Mental Health Centers

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Call Center Director
At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.
As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.
Responsibilities
  • Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
  • The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
  • Proven ability to foster well-balanced sales and patient centric outcomes.
  • Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
  • Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
  • Leverage data to monitor, evaluate, and improve complex processes and workflows.
  • Establish and exceed key department metrics, performance standards, and operating policies.
  • Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
  • Build and scale the Customer Care function as the organization continues rapid expansion across the US.
  • Foster a culture of compassion, accountability, and excellence aligned with Serenity's mission and values.

Qualifications
  • 6-10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
  • Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
  • Strong ability to identify, coach, and measure critical competencies and performance metrics.
  • Genuine passion for supporting individuals struggling with mental health challenges.
  • Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
  • Alignment with Serenity's mission and ability to translate it into operational priorities.
  • Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
  • Excellent customer service, communication, and problem-solving skills.
  • Comfortable communicating and collaborating with professionals at all levels.
  • Ability to travel as business needs requires, currently averages 1 week per month.

Benefits
  • Competitive pay
  • Medical, dental, and vision insurance (Serenity covers 90% of the premium)
  • Life insurance
  • Flexible Spending Account (FSA)
  • Paid time off, Sick pay, and 401(k)
  • 10 paid major holidays
  • Bi-weekly paid team treats & lunches
  • Onsite fitness center

Who We Are
Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief-even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.
We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.

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