ZipRecruiter

Log In

1

Rta Call Center Jobs (NOW HIRING)

ibex

WFM Real Time Analyst

Crittenden, NY

... the call center * Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently maintain appropriate staffing levels * Monitors CMS and RTA to assist the ...

EmblemHealth

Senior Real Time Adherence Analyst

New York, NY · On-site

$56.16K - $99.36K/yr

Responsible for the intra-day timeline reporting to the Call Center Management; work closely with the team to analyze and improve the performance. Provide advanced level of RTA support. Partner with ...

DSI Systems

... Center (RTA). PLEASE NOTE: THIS IS A UNITED STATES BASED REMOTE POSITION: United States only THE ... Forecast call volume, AHT and Shrinkage at a monthly, daily and interval level • Creates a ...

EmblemHealth

Senior Real Time Adherence Analyst

New York, NY

$96.30K - $127.50K/yr

Responsible for the intra-day timeline reporting to the Call Center Management; work closely with the team to analyze and improve the performance. Provide advanced level of RTA support. Partner with ...

Liveops

Workforce Management RTA Associate

This role is pivotal in monitoring service levels, call center activity, and agent availability, and may also support Liveops clients with Call Forecasting, Scheduling, Pooling/Routing, Analytics ...

CreditOne

Workforce Management Team Lead

Las Vegas, NV · On-site

At least 3 years of Workforce Management Experience (e.g., RTA, Scheduler) for an inbound call center operation is preferred. * Demonstrated proficiency in Excel, Tableau, and SQL. * Experience in ...

New

next page

Showing results 1-20

People also search for

All JobsRta Call Center Jobs

Rta Call Center information

See salary details

$10

$17

$25

How much do rta call center jobs pay per hour?

As of May 29, 2026, the average hourly pay for rta call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an RTA Call Center job?

An RTA (Real-Time Analyst) Call Center job involves monitoring call center operations in real-time to ensure efficiency and adherence to schedules. RTAs track key metrics like call volume, agent availability, and service levels, making adjustments to optimize performance. They communicate with supervisors and agents to manage workload distribution and ensure minimal wait times for customers. This role requires strong analytical skills, attention to detail, and the ability to make quick decisions in a fast-paced environment.

What are the key skills and qualifications needed to thrive in the Rta Call Center position, and why are they important?

To thrive as an RTA (Real-Time Analyst) in a Call Center, you need strong analytical skills, a good grasp of workforce management concepts, and experience with forecasting and scheduling tools. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as proficiency in Excel, is typically required. Excellent communication, attention to detail, and problem-solving abilities are valuable soft skills in this position. These skills are important because they enable effective monitoring of call center operations and ensure staffing resources are optimized to meet service levels.

What does a typical day look like for an RTA in a call center?

A typical day for an RTA (Real-Time Analyst) in a call center involves monitoring live call volumes, tracking agent adherence, and adjusting schedules to maintain service levels. RTAs work closely with both call center agents and management, making real-time decisions to respond to call spikes or unexpected staffing issues. They generate and analyze reports to identify trends or potential issues and communicate updates to relevant teams. The role often requires multitasking and quick thinking in a dynamic environment, making it a key part of ensuring smooth call center operations.
More about Rta Call Center jobs
What cities are hiring for Rta Call Center jobs? Cities with the most Rta Call Center job openings:
What states have the most Rta Call Center jobs? States with the most job openings for Rta Call Center jobs include:
What job categories do people searching Rta Call Center jobs look for? The top searched job categories for Rta Call Center jobs are:
Rta Call Center jobs near you
Infographic showing various Rta Call Center job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 72% Full Time, 25% Part Time, and 1% Temporary. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Pride Global

East Syracuse, NY

$19/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Job Title: Call Center Representative - ENT
Pay Rate:$19/hr pay rate ($20 pay rate for bilingual in Spanish)
Location: East Syracuse, NY
Job Type: 2-year contract
Schedule: Monday to Friday, 8 am - 5 pm
Job Responsibilities:
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information using the right methods/tools
  • Meet personal and customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Job Requirements:
  • 6+ months of experience handling inbound calls in a call center environment
  • Microsoft Office proficiency
  • Typing speed of 35-45 words per minute
  • Excellent verbal and written communication skills

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
#JD-E2EProf2
#rta

Apply