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Inbound Fraud Jobs (NOW HIRING)

RemX

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Escalations Manager

Little Rock, AR · On-site

$80K/yr

Manage a team of 10-12 agents handling inbound fraud-related customer calls * Provide real-time guidance on escalations and deliver effective solutions * Coach and train staff to identify red flags ...

RemX

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Escalations Managers

Alpharetta, GA · On-site

$80K - $90K/yr

Manage a team of 10-12 agents handling inbound fraud-related customer calls * Provide real-time guidance on escalations and deliver effective solutions * Coach and train staff to identify red flags ...

Seacoast Bank

Senior Fraud Analyst

Port Saint Lucie, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Jacksonville, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Winter Garden, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Boca Raton, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Winter Park, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Sarasota, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Port Saint Lucie, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

West Palm Beach, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Naples, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Stuart, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Winter Garden, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Tampa, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Miami, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Miami, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Stuart, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Sarasota, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

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Inbound Fraud information

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How much do inbound fraud jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for inbound fraud in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What are Inbound Fraud jobs?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.
More about Inbound Fraud jobs
What cities are hiring for Inbound Fraud jobs? Cities with the most Inbound Fraud job openings:
What states have the most Inbound Fraud jobs? States with the most job openings for Inbound Fraud jobs include:
What job categories do people searching Inbound Fraud jobs look for? The top searched job categories for Inbound Fraud jobs are:
Inbound Fraud jobs near you
Infographic showing various Inbound Fraud job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Escalations Manager

Escalations Manager

RemX

Little Rock, AR • On-site

$80K/yr

Full-time

Medical, Dental, Vision

Posted 14 days ago

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Job description

Escalation Manager – Fraud (Customer Care Centers)

Location: Little Rock, AR

Pay: Salary is negotiable starting around $80K, based on experience.

Schedule: Monday–Friday, 8am–5pm EST + rotating Saturdays (2–3/month)

We are looking for Escalation Manager to lead a team handling fraud-related customer escalations.

This role is ideal for someone with a strong background in fraud investigations, risk mitigation, and call center leadership, not general escalations.

Key Responsibilities:

  • Manage a team of 10–12 agents handling inbound fraud-related customer calls
  • Provide real-time guidance on escalations and deliver effective solutions
  • Coach and train staff to identify red flags and suspicious activity
  • Oversee follow-ups during fraud investigations and enhance customer experience
  • Help build an outbound function to proactively alert customers of potential fraud
  • Analyze trends, reporting, and recommend process improvements

What We’re Looking For:

  • Proven experience in fraud operations or fraud escalations (banking/financial preferred)
  • Prior call center leadership experience
  • Strong problem-solving, coaching, and analytical skills
  • Ability to balance risk mitigation with customer care

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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