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Inbound Fraud Jobs (NOW HIRING)

RemX

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Escalation Manager - Fraud Operations

Alpharetta, GA · On-site

$80K/yr

This role will oversee a team of 10-12 specialists handling inbound fraud-related customer calls, investigation follow-up activities, and account security concerns. The ideal candidate will have a ...

Central Bancompany

Fraud Analyst

Jefferson City, MO · On-site

The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to ... Conduct outbound and receive inbound calls with customers to verify suspicious transactions ...

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$38K - $57K/yr

Overview The Fraud Investigator I plays a key role in protecting the bank and its customers from ... Balance investigative work with customer communication (inbound and outbound). * Complete ...

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$38K - $93K/yr

The Fraud Investigator I plays a key role in protecting the bank and its customers from financial ... Balance investigative work with customer communication (inbound and outbound). * Complete ...

United Community Bank

Fraud Agent I

Greenville, SC · On-site

$37K - $76K/yr

Handle inbound return calls from customers, branches or the Contact Center, communicating with internal staff regarding previously opened cases involving suspected fraud or high-risk customer ...

United Community Bank

Fraud Agent I

Greenville, SC

$14.50 - $19.50/hr

Handle inbound return calls from customers, branches or the Contact Center, communicating with internal staff regarding previously opened cases involving suspected fraud or high-risk customer ...

United Community Bank

Fraud Agent I

Greenville, SC · On-site

$37K - $49K/yr

Handle inbound return calls from customers, branches or the Contact Center, communicating with internal staff regarding previously opened cases involving suspected fraud or high-risk customer ...

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Inbound Fraud information

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How much do inbound fraud jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for inbound fraud in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What is inbound fraud?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound fraud specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.
More about Inbound Fraud jobs
What cities are hiring for Inbound Fraud jobs? Cities with the most Inbound Fraud job openings:
What states have the most Inbound Fraud jobs? States with the most job openings for Inbound Fraud jobs include:
What job categories do people searching Inbound Fraud jobs look for? The top searched job categories for Inbound Fraud jobs are:
Inbound Fraud jobs near you
Infographic showing various Inbound Fraud job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Escalation Manager - Fraud Operations

RemX

Alpharetta, GA • On-site

$80K/yr

Full-time

Medical, Dental, Vision

Posted 7 days ago

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Job description

LOCATIONS: Alpharetta Georgia or Little Rock Arkansas (Onsite) 

Pay: $80,000+

Start: August 2026

Schedule: Full-Time
Title: Escalation Manager - Fraud Operations

We are seeking an experienced and proactive Escalation Manager - Fraud Operations to lead a team focused on fraud detection, investigations, and customer account protection. This role will oversee a team of 10-12 specialists handling inbound fraud-related customer calls, investigation follow-up activities, and account security concerns. The ideal candidate will have a strong background in fraud operations, risk management, fraud investigations, or financial services and be capable of providing real-time leadership and guidance during complex fraud-related escalations. This position will also play a key role in building and developing a proactive outbound fraud prevention team responsible for notifying customers of unusual account activity and potential fraud risks.


Key Responsibilities

  • Manage, coach, and develop a team of 10-12 Fraud Specialists handling inbound fraud-related customer inquiries and investigations.
  • Provide real-time support and direction for escalated fraud cases while ensuring timely and effective resolutions.
  • Assist team members in identifying suspicious activity, fraud indicators, and emerging fraud trends.
  • Train and mentor agents on fraud detection techniques, investigative procedures, and escalation protocols.
  • Successfully intercept and mitigate suspicious account activity while minimizing customer impact.
  • Conduct coaching sessions, performance reviews, and ongoing development initiatives.
  • Ensure a balance between fraud prevention efforts and delivering an exceptional customer experience.
  • Analyze fraud trends, operational metrics, and escalation data to identify improvement opportunities.
  • Create reports and present findings, recommendations, and fraud prevention strategies to leadership.
  • Collaborate with Risk, Compliance, Operations, and Customer Service teams to strengthen fraud prevention efforts.
  • Support the development and expansion of an outbound fraud-alert team responsible for proactively contacting customers regarding unusual account activity.
  • Implement process improvements and innovative solutions focused specifically on fraud-related escalations and account protection.


Qualifications

  • 2+ years of work experience in a call center, customer service, banking operations, and/or retail banking environment required.
  • 3+ years of leadership experience within Fraud Operations, Fraud Prevention, Fraud Investigations, Financial Crimes, Banking Operations, or Risk Management.
  • Previous experience managing fraud investigators, fraud specialists, or account protection teams.
  • Strong knowledge of fraud detection, risk mitigation, account security procedures, and investigative processes.
  • Proven ability to coach teams to identify red flags and respond appropriately to suspicious activity.
  • Experience providing real-time guidance and decision-making support during fraud escalations.
  • Strong analytical and reporting skills with the ability to identify trends and implement effective solutions.
  • Demonstrated success improving fraud operations processes and team performance.
  • Exceptional communication, leadership, and problem-solving skills.
  • Experience utilizing reporting tools, performance metrics, and operational dashboards.
  • Must be comfortable helping build and scale a proactive outbound fraud prevention team.


What we offer:

PTO & Paid Parental leave

Complimentary Financial Services and Products

Competitive Benefits: Health, Dental Visio

Employee Assistance Program

Free Caregiver Support & Resources


If this opportunity aligns with your experience and availability you may alternatively email your updated resume to:
kehinde.sosina@remx .com

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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