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Inbound Fraud Jobs (NOW HIRING)

Koalafi

Fraud Investigator

Richmond, VA · On-site

$61K - $74K/yr

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play * Leverage tools such as application data, internal system of record data, internet ...

Koalafi

Fraud Investigator

Richmond, VA · On-site

$61K - $74K/yr

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play * Leverage tools such as application data, internal system of record data, internet ...

Koalafi

Fraud Investigator

Richmond, VA

$61K - $74K/yr

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play * Leverage tools such as application data, internal system of record data, internet ...

Koalafi

Fraud Investigator

Arlington, VA

$61K - $74K/yr

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play * Leverage tools such as application data, internal system of record data, internet ...

Acara Solutions

Fraud Specialist

Rochester, NY

$21 - $22/hr

Investigate inbound fraud concerns and escalations from clients and internal business partners, ensuring cases are addressed accurately and promptly. * Coordinate with financial institutions to ...

CardWorks

Associate I, Fraud Engagement

Orlando, FL · On-site

The Associate I, Fraud & Non-Fraud Engagement serves as a front-line resource within a call center ... One (1) + year of related inbound or outbound call center experience desirable * Experience with ...

CardWorks

Associate I, Fraud Engagement

Pittsburgh, PA · On-site

The Associate I, Fraud & Non-Fraud Engagement serves as a front-line resource within a call center ... One (1) + year of related inbound or outbound call center experience desirable * Experience with ...

Central Bancompany

Fraud Analyst

Jefferson City, MO · On-site

The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to ... Conduct outbound and receive inbound calls with customers to verify suspicious transactions ...

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$19.10 - $28.52/hr

Overview The Fraud Investigator I plays a key role in protecting the bank and its customers from ... Balance investigative work with customer communication (inbound and outbound). * Complete ...

FIS

Fraud Analyst

Great Barrington, MA · On-site

Completing both inbound and outbound calls Providing excellent customer services at all times ... our next Fraud Analyst. We'd love to meet you! INDMK Privacy Statement FIS is committed to ...

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Inbound Fraud information

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How much do inbound fraud jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for inbound fraud in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is inbound fraud?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What are the key skills and qualifications needed to thrive as an inbound fraud specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

More about Inbound Fraud jobs

What cities are hiring for Inbound Fraud jobs?

Cities with the most Inbound Fraud job openings:

What states have the most Inbound Fraud jobs?

States with the most job openings for Inbound Fraud jobs include:

What job categories do people searching Inbound Fraud jobs look for?

The top searched job categories for Inbound Fraud jobs are:

Inbound Fraud jobs near you
Infographic showing various Inbound Fraud job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 4% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Fraud Investigator

Koalafi

Richmond, VA • On-site

$61K - $74K/yr

Full-time

Posted 8 days ago

Job description

What You'll Do 

Koalafi partners with thousands of merchants across the country to offer point-of-sale financing and receives over a million customer applications per year. As a Fraud Investigator, you will monitor and research risk signals for both customers and merchants that could indicate some form of fraud is being committed. This includes a risk assessment during onboarding of new merchants, ongoing monitoring/review of merchant performance, and review of applications flagged for potential fraud. 

As a Fraud Investigator, you will look for systemic patterns in suspicious customer and merchant behavior and conduct deep dives/investigations to determine legitimacy. This includes identity theft, synthetic IDs, manipulated IDs, taking advantage of vulnerable persons, and taking advantage of family or friends. Fraud Investigators have several tools available to assist in their research, such as application data, internal system of record data, internet search data, and third-party fraud prevention tools. You will be expected to use these tools and proactively call potential fraud victims to reach as accurate a conclusion as possible. 

In this role you will: 

  • Identify systemic patterns in suspicious customer and merchant behavior and conduct investigations 
  • Review and evaluate all new merchant partners during onboarding to ensure we establish partnerships with properly licensed merchants that align with our intent 
  • Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play 
  • Leverage tools such as application data, internal system of record data, internet search data, and third-party fraud prevention tools to reach accurate investigation conclusions 
  • Collaborate across multiple departments, such as Sales, Operations, Fraud Analytics, and Compliance 

About You (Qualifications) 

  • 2+ years of relevant experience in fraud detection, investigation, or related financial services experience 
  • Strong pattern recognition and attention to detail, with a strong commitment to quality, accuracy, consistency, and confidentiality  
  • Ability to conduct thorough research using multiple data sources 
  • Experience documenting processes, procedures, and investigation findings 
  • Excellent verbal and written communication skills 
  • Strong interpersonal skills; you're comfortable having difficult conversations with merchants 
  • Strong sense of ownership and motivation to stop fraudsters 
  • Proficiency in tools like Microsoft Excel and Word; familiarity with fraud databases or investigative platforms is a plus 
  • Ability to work independently and efficiently, both in-person and on work from home days 
  • Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once 
  • Bilingual (English/Spanish) preferred 
  • High school diploma, GED, or equivalent certification 

Location: Richmond, VA; Arlington, VA; or Remote (U.S.). Associates near one of our office locations may work in-office, hybrid, or remotely. Remote opportunities are available to candidates throughout the United States. 

Salary Range: $61,000-$74,000 per year (depending on experience and location)

Additional Compensation: This position will be eligible to participate in company bonus plan. 

The final salary offer will depend on factors including, but not limited to, experience, skills, and geographic location. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Applications will be accepted until position is filled.

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