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Inbound Fraud Jobs (NOW HIRING)

Koalafi

Fraud Investigator

Richmond, VA · On-site

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play * Leverage tools such as application data, internal system of record data, internet ...

Koalafi

Fraud Investigator

Richmond, VA

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play * Leverage tools such as application data, internal system of record data, internet ...

Koalafi

Fraud Investigator

Richmond, VA · On-site

Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play * Leverage tools such as application data, internal system of record data, internet ...

Hiregy

Fraud Prevention Analyst

Lakeland, FL · Hybrid

$25 - $28/hr

Communicate with members, merchants, and financial institutions via inbound/outbound calls to resolve disputes and gather supporting information. * Monitor and triage transaction alerts using fraud ...

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How much do inbound fraud jobs pay per hour?

As of May 31, 2026, the average hourly pay for inbound fraud in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What are Inbound Fraud jobs?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

More about Inbound Fraud jobs
What cities are hiring for Inbound Fraud jobs? Cities with the most Inbound Fraud job openings:
What states have the most Inbound Fraud jobs? States with the most job openings for Inbound Fraud jobs include:
What job categories do people searching Inbound Fraud jobs look for? The top searched job categories for Inbound Fraud jobs are:
Inbound Fraud jobs near you
Infographic showing various Inbound Fraud job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Fraud Investigator

Fraud Investigator

Koalafi

Richmond, VA • On-site

Other

Posted 20 days ago

Job description

What You'll Do

Koalafi partners with thousands of merchants across the country to offer point-of-sale financing and receives over a million customer applications per year. As a Fraud Investigator, you will monitor and research risk signals for both customers and merchants that could indicate some form of fraud is being committed. This includes a risk assessment during onboarding of new merchants, ongoing monitoring/review of merchant performance, and review of applications flagged for potential fraud.

As a Fraud Investigator, you will look for systemic patterns in suspicious customer and merchant behavior and conduct deep dives/investigations to determine legitimacy. This includes identity theft, synthetic IDs, manipulated IDs, taking advantage of vulnerable persons, and taking advantage of family or friends. Fraud Investigators have several tools available to assist in their research, such as application data, internal system of record data, internet search data, and third-party fraud prevention tools. You will be expected to use these tools and call available telephone numbers to reach as accurate a conclusion as possible.

In this role you will:

  • Identify systemic patterns in suspicious customer and merchant behavior and conduct investigations
  • Review and evaluate all new merchant partners during onboarding, to ensure we are partnering with the right stores and good actors
  • Manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play
  • Leverage tools such as application data, internal system of record data, internet search data, and third-party fraud prevention tools to reach accurate investigation conclusions
  • Collaborate across multiple departments, such as Sales, Operations, Fraud Analytics, and Compliance

About You (Qualifications)

  • 2+ years of relevant experience in fraud detection, investigation, or related financial services experience
  • Strong pattern recognition and attention to detail, with a strong commitment to quality, accuracy, consistency, and confidentiality
  • Ability to conduct thorough research using multiple data sources
  • Experience documenting processes, procedures, and investigation findings
  • Excellent verbal and written communication skills
  • Strong interpersonal skills; you're comfortable having difficult conversations with merchants
  • Strong sense of ownership and motivation to stop fraudsters
  • Proficiency in tools like Microsoft Excel and Word; familiarity with fraud databases or investigative platforms is a plus
  • Ability to work independently and efficiently, both in-person and on work from home days
  • Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
  • Bilingual (English/Spanish) strongly preferred
  • High school diploma, GED, or equivalent certification
  • Location Requirement: This position requires regular in-person attendance at our office (Richmond, VA). Candidates must already be located within a commutable distance to our office location, as relocation assistance is not available at this time.

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