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Inbound Fraud Jobs (NOW HIRING)

Seacoast Bank

Senior Fraud Analyst

Jacksonville, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Ocala, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Orlando, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Gainesville, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Winter Park, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Sarasota, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Boca Raton, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

Seacoast Bank

Senior Fraud Analyst

Saint Petersburg, FL · On-site +1

Handle inbound and outbound fraud related calls with customers and other financial institutions. * Attend industry meetings and working groups. * Perform other duties as assigned. EDUCATION and/or ...

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How much do inbound fraud jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for inbound fraud in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What are Inbound Fraud jobs?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.
More about Inbound Fraud jobs
What cities are hiring for Inbound Fraud jobs? Cities with the most Inbound Fraud job openings:
What states have the most Inbound Fraud jobs? States with the most job openings for Inbound Fraud jobs include:
What job categories do people searching Inbound Fraud jobs look for? The top searched job categories for Inbound Fraud jobs are:
Inbound Fraud jobs near you
Infographic showing various Inbound Fraud job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Senior Fraud Analyst

Senior Fraud Analyst

Seacoast Bank

Jacksonville, FL • On-site, Remote

Full-time

Posted 15 days ago

Seacoast Bank rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

34th of 149 rated banks

Job description

LOCATION: This position can be located at any Seacoast office within the state of Florida.

JOB SUMMARY:  

The Senior Fraud Analyst helps protect Seacoast National Bank and its customers by accurately detecting fraudulent transactions, taking swift action to prevent losses, and supporting recovery and remediation efforts. This role also provides support to management regarding reporting, trending and analysis.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

  • Adhere to Seacoast Bank’s Code of Conduct.
  • Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
  • Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
  • Document fraud alerts, build case files, and escalate appropriately.
  • Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
  • Analyze technology output to provide management with trending and ad hoc reporting for calibration purposes.
  • Work through high volumes of potential alerts to confirm limited actual fraud events.
  • Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately to Investigations.
  • Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
  • Handle inbound and outbound fraud related calls with customers and other financial institutions.
  • Attend industry meetings and working groups.
  • Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

  • Requires a Bachelor's degree in a related field and 5+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection and mitigation area.
  • A combination of education and experience may meet requirements.
  • Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
  • Working knowledge of fraud and digital banking systems and detection tools.
  • Demonstrates strong communication skills both written and verbal.
  • Possess skills needed to conduct client phone interviews to identify fraud/scams.
  • Knowledge and experience with root cause analysis.
  • Solid analytical, interpretive and problem solving skills.
  • Participates in process improvement idea generation.
  • Ability to use various software applications.
  • Works to meet tight deadlines to mitigate loss.

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