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Inbound Fraud Jobs in Chicago, IL (NOW HIRING)

Hub Group

Customer Service Representative

Oak Brook, IL · On-site

$16 - $18/hr

This position handles inbound and outbound calls, assists with customer questions and concerns ... Multiple Shifts Available Pay: $16-18/hr BEWARE OF FRAUD! Hub Group has become aware of online ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

... inbound and outbound interactions. Key Responsibilities: * Handle incoming and outgoing customer ... Experience in industries such as banking, insurance, collections, fraud prevention, call centers ...

Abbott

Customer Service III

Lake Forest, IL · On-site

$15 - $21/hr

Takes inbound/outbound calls and emails to provide information to health care customers. * Utilizes ... MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance * 401(k) Abbott is a global healthcare ...

New

MessageControl

Content Marketing Manager

Chicago, IL

Our innovative technology protects users from phishing, spoofing, fraud, and other types of attacks ... Collaboratively develop a holistic marketing campaign (inbound and outbound) and execute and ...

MessageControl

Content Marketing Manager

Chicago, IL · On-site

Our innovative technology protects users from phishing, spoofing, fraud, and other types of attacks ... Collaboratively develop a holistic marketing campaign (inbound and outbound) and execute and ...

Coinflow

Growth Marketing Manager

Chicago, IL · On-site

$150 - $200/hr

Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity ... inbound motion built from scratch over the past year. We now need someone to own the growth layer ...

New

Coinflow

Growth Marketing Manager

Chicago, IL · On-site

Coinflow enables businesses to grow faster with instant settlement, fraud & chargeback indemnity ... inbound motion built from scratch over the past year. We now need someone to own the growth layer ...

New

DSV A/S

1st Shift Warehouse Operator

Bensenville, IL · On-site

$16.75 - $20.25/hr

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from ... Unloads inbound shipments safely and move products to the correct destination. Efficiently stage ...

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All JobsInbound Fraud JobsInbound Fraud Jobs in Chicago, IL

Inbound Fraud information

See Chicago, IL salary details

$10

$17

$26

How much do inbound fraud jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for inbound fraud in Chicago, IL is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.80 per hour, depending on experience, location, and employer.

What is inbound fraud?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What are the key skills and qualifications needed to thrive as an inbound fraud specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

What are popular job titles related to Inbound Fraud jobs in Chicago, IL?

For Inbound Fraud jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Inbound Fraud jobs in Chicago, IL look for?

The top searched job categories for Inbound Fraud jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Inbound Fraud jobs?

Cities near Chicago, IL with the most Inbound Fraud job openings:

Inbound Fraud jobs near you

Inbound Call Center Representative

Great Lakes Credit Union

Chicago, IL • On-site

$30.73/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!
Do you enjoy customer interaction and relationship building?
WE WANT YOU ON OUR TEAM!
The salary range for this position is $ 20.48 to $30.73, with an anticipated hiring range of $20.48 to $25.60 based on qualifications and experience. The broader range reflects the full pay grade for the position, including future growth opportunities within the role
The Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Maintains positive working relationships by supporting the Standards of Greatness. Supports sales and service efforts by advising members of appropriate products and services utilizing E.A.R.N. model skills which help them achieve their financial goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures.
As a Member Care Specialist your duties will be:
  • Handles a wide variety of member requests and inquiries.
  • Utilizes appropriate security measures to identify members and protects against fraud.
  • Maintain a thorough understanding of our products and services to assist members effectively.
  • Actively listens and asks questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services.
  • Seeks opportunities to attract, retain, and expand member relationships.
  • Uses sound judgment to handle complex account inquiries and practices good decision-making skills to perform one contact resolution whenever possible.
  • Performs all duties with a high level of accuracy and attention to detail, accurately documenting member interactions and transactions in the core system.
  • Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts.
  • Assist members in navigating online banking and mobile app services, troubleshooting issues, and guiding them through various digital transactions.
  • Investigates and resolves member concerns, providing appropriate advice and counseling to member inquiries and problems.
  • Effectively diffuses irate members and situations with patience and tact.
  • Identifies and reports potential fraud or suspicious activities and educates members on best practices for safeguarding their accounts.
  • Provides feedback to leadership on issues affecting members' experience or disrupting operations.
  • Works with other credit union team members to proactively meet member needs in a responsive, efficient manner across department lines.
  • Consistently achieves individual goals and contributes to department and credit union success.
  • Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls.
  • All other duties as assigned.
Requirements needed to be part of this team:
  • 1 year experience in a call center environment or financial institution.
  • Proficient in all of the Member Contact Center functions and responsibilities and has completed all 3 phases of training.
Benefits We Offer:
At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here's what you can expect:
  • Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
  • Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.
  • Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
  • Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
  • Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
  • Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
  • Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
  • Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
  • Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
  • Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We're the total package!
Great Lakes Credit Union is proud to be an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Apply