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Inbound Fraud Jobs (NOW HIRING)

SHAZAM

Fraud Solutions Consultant

Parsons, TN · On-site

$23.50 - $33.50/hr

Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. What you need: * Experience working in ...

SHAZAM

Fraud Solutions Consultant

Des Moines, IA · On-site

$23.50 - $33.50/hr

Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. What you need: * Experience working in ...

SHAZAM

Fraud Solutions Consultant

Johnston, IA · On-site

$23.50 - $33.50/hr

Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. What you need: * Experience working in ...

Instacart

OR · On-site

$82.40K - $82.90K/yr

Maintain a queue of inbound customer appeals with time management and prioritization skills ... Fraud, Data Processing, or Support related fields OR strong academic record * Strong verbal and ...

SHAZAM

Fraud Solutions Consultant

Hennessey, OK · On-site

$23.50 - $33.50/hr

Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. What you need: * Experience working in ...

SHAZAM

Fraud Solutions Consultant

Chickasha, OK · On-site

$23.50 - $33.50/hr

Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. What you need: * Experience working in ...

M&T Bank

Fraud Support Associate

Buffalo, NY · Hybrid

$18.68 - $31.14/hr

Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud * Verify customer identity through detailed questioning ...

M&T Bank

Fraud Support Associate

Buffalo, NY · Hybrid

$18.68 - $31.14/hr

Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud * Verify customer identity through detailed questioning ...

M&T Bank

Fraud Support Associate

Amherst, NY · Hybrid

$18.68 - $31.14/hr

Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud * Verify customer identity through detailed questioning ...

Saicon Consultants Inc

Be Seen First

Fraud & Dispute Associate

Omaha, NE · On-site

$19 - $21/hr

... via inbound and outbound calls with clients and cardholders. • Track and take action on cases ... fraud, typically on pre-paid cards • Fraud, disputes, investigations, and previous fraud ...

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How much do inbound fraud jobs pay per hour?

As of May 31, 2026, the average hourly pay for inbound fraud in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What are Inbound Fraud jobs?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

More about Inbound Fraud jobs
What cities are hiring for Inbound Fraud jobs? Cities with the most Inbound Fraud job openings:
What states have the most Inbound Fraud jobs? States with the most job openings for Inbound Fraud jobs include:
What job categories do people searching Inbound Fraud jobs look for? The top searched job categories for Inbound Fraud jobs are:
Inbound Fraud jobs near you
Infographic showing various Inbound Fraud job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Fraud Solutions Consultant

SHAZAM

Parsons, TN • On-site

$23.50 - $33.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.


And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.


This is a remote position.

What we’re looking for:

SHAZAM is looking for a Fraud Solutions Consultant to join our team. In this role, you will work to support financial institutions with fraud related summary reporting, analysis, and recommendations relative to ATM/debit card fraud management performance. This role will assess and propose case management and transaction decline strategies to protect participants' accounts and minimize the adverse financial risk to assigned client financial institutions.

What you'll do:

  • Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, provide fraud mitigation recommendations to lower risk and losses.
  • Manage client relationships by demonstrating integrity, credibility, and subject matter level expertise.
  • Manage client communication strategies with professional and timely feedback, weekly/monthly client meetings
  • Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance.

What you need:

  • Experience working in banking, financial services, fraud, or compliance.
  • Experience in using Microsoft Office and Teams.
  • Verbal and written communication skills.
  • Organization and time management skills.
  • Attention to detail and accuracy.

What’s in it for you:

  • A mission-driven company with a strong sense of purpose
  • A hybrid work environment that values flexibility and collaboration
  • Opportunities for professional development and career growth
  • A culture that values innovation, integrity, and community impact
  • Excellent benefits:
    • Health, dental, and vision insurance
    • 401(k) retirement plan with company match
    • Flexible spending and health savings accounts
    • Life insurance and short- and long-term disability provided at no cost
    • Time away from work – PTO, VTO, paid parental leave, and company holidays
    • Educational assistance


Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.


SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.


Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).


Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.