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Inbound Fraud Jobs (NOW HIRING)

M&T Bank

Fraud Support Associate

Bridgeport, CT · On-site

$22.79 - $37.99/hr

Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud * Verify customer identity through detailed questioning ...

M&T Bank

Fraud Support Associate

Williamsville, NY · On-site

$18.68 - $31.14/hr

Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud * Verify customer identity through detailed questioning ...

M&T Bank

Fraud Support Associate

Buffalo, NY · On-site

$18.68 - $31.14/hr

Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud * Verify customer identity through detailed questioning ...

RemX

Be Seen First

Escalation Manager - Fraud Operations

Alpharetta, GA · On-site

$80K - $90K/yr

The Escalation Manager will oversee a team of approximately 10-12 specialists handling inbound calls from customers experiencing potential fraud on their accounts. This leader will provide real-time ...

M&T Bank

Fraud Support Associate

Bridgeport, CT · On-site

$22.79 - $37.99/hr

Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud * Verify customer identity through detailed questioning ...

ChartSpan

Inbound Clinical Care Supervisor

$58K/yr

ChartSpan's Inbound Supervisor is responsible for leading their team of Inbound Patient Care ... Ensure all agents are compliant with HIPAA and Medicare Fraud, Waste and Abuse rules and ...

Banterra Corp.

Fraud Specialist

Eldorado, IL

$17.13 - $19.69/hr

The Fraud Specialist's efforts ensure compliance, support front-line workers, and enhance the ... Participate in both inbound and outbound communication channels with internal and external ...

SHAZAM

Fraud Specialist

Des Moines, IA · On-site

$20 - $24.50/hr

SHAZAM is looking for a Fraud Specialist to join our team. In this role, you will work as a call ... Ability to work in a fast-paced inbound and outbound call center environment with a positive and ...

Banterra Corp.

Fraud Specialist II

Eldorado, IL

$19.86 - $23.83/hr

Additionally, the Fraud Specialist II should be able to address increasingly complex fraud ... Participate in both inbound and outbound communication channels with internal and external ...

SHAZAM

Fraud Solutions Consultant

Des Moines, IA · On-site

$56K - $76K/hr

Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. What you need: * Experience working in ...

Instacart

OR

$82K - $82K/yr

Maintain a queue of inbound customer appeals with time management and prioritization skills ... Fraud, Data Processing, or Support related fields OR strong academic record * Strong verbal and ...

M&T Bank

Fraud Support Associate

Bridgeport, CT · Hybrid

$24 - $26/hr

Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud * Verify customer identity through detailed questioning ...

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Inbound Fraud information

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How much do inbound fraud jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for inbound fraud in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What is inbound fraud?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What are the key skills and qualifications needed to thrive as an inbound fraud specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.
More about Inbound Fraud jobs
What cities are hiring for Inbound Fraud jobs? Cities with the most Inbound Fraud job openings:
What states have the most Inbound Fraud jobs? States with the most job openings for Inbound Fraud jobs include:
What job categories do people searching Inbound Fraud jobs look for? The top searched job categories for Inbound Fraud jobs are:
Inbound Fraud jobs near you
Infographic showing various Inbound Fraud job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 5% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Fraud Support Associate

M&T Bank

Bridgeport, CT • On-site

$22.79 - $37.99/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

89th of 170 rated banks

Job description

Overview:
As a Fraud Support Associate, you are the first line of defense protecting our customers' finances and personal information. You'll work in a fast-paced call center environment handling debit, credit, and digital transactions that have been flagged by our fraud detection systems. Every call matters - customers are calling because something isn't working, something feels wrong, or fraud has already occurred. This is a high-volume, inbound-only role where you'll balance customer service, investigative thinking, and sound judgment. You'll be empowered to make real-time decisions, including when to approve transactions, restrict account access, or require in-branch identity verification to keep our customers safe.
What You'll Do:
  • Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud
  • Verify customer identity through detailed questioning, account review, and transaction analysis - while identifying and stopping fraudsters attempting to impersonate real customers
  • Investigate flagged banking transactions to determine whether an exception should be allowed
  • Place or remove card and digital exclusions to prevent unauthorized activity while minimizing disruption for legitimate customers
  • Make confident, fast decisions - sometimes saying "no" when protecting the customer and the Bank requires it
  • De-escalate upset or frustrated customers while maintaining control of the conversation and following strict security protocols
  • Reissue cards, reset credentials, and guide customers through next steps when fraud is confirmed
  • Partner with internal teams and investigators by researching accounts and providing detailed information when needed

What We're Looking For:
We're looking for individuals who are calm under pressure, confident in difficult conversations, and motivated by protecting others.
Education and Experience Required:
  • Associates degree, or at least 2 years of equivalent work experience
  • Flexibility to work varied schedules, including holidays and non-traditional hours

Education and Experience Preferred:
  • Call center experience (highly preferred)
  • Customer service experience in a fast-paced or high-call-volume environment
  • Banking, financial services, or fraud experience
  • Demonstrates strong de-escalation skills by maintaining composure and professionalism in high-pressure or escalated situations, confidently enforcing security protocols while protecting both the customer and the bank
  • Ability to make quick, accurate decisions while multi-tasking
  • Awareness of common fraud scams and tactics (or willingness to learn quickly)
  • Comfort using computers and navigating multiple systems simultaneously
  • Ability to work independently with minimal supervision

Total Compensation:
  • $24.00-$26.00 per hour
  • Paid time off starting at 3 weeks per year, plus 12 paid federal holidays per year
  • Medical, dental, and vision benefits
  • 401k match up to 5%
  • Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness and employee discounts
  • Receive 40 hours per year of volunteer time with an organization of your choosing (get paid to give back!)
  • And more

Work Model & Office Location:
  • This is a hybrid role requiring four days in-office per week
  • Eligible candidates must live within reasonable commuting distance to 850 Main Street, Bridgeport, CT 06604

Required Availability & Training:
Candidates must have open availability between 9:00am and 9:00pm on both weekdays and weekends. Training is paid and fully remote, running Monday-Friday, 8:30am to 5:00pm for the first five weeks. After training, a consistent weekly schedule will be assigned based on business needs and will include one weekend shift per week. While we will make every effort to consider individual scheduling preferences, weekend coverage, including Saturdays or Sundays, is ultimately determined by business needs at the time of schedule assignment. Each quarter, employees can bid for different shifts if they would like. Two shift examples are below:
  • 12:00pm - 8:30pm | Days off: Saturdays & Wednesdays
  • 10:00am - 6:30pm | Days off: Sundays & Tuesdays

Why This Role Matters:
Fraud doesn't just impact accounts - it impacts people's lives. In this role, you'll protect customers at some of their most stressful moments, safeguard their financial well-being, and prevent real losses. You'll be trusted to make meaningful decisions and empowered to do what's right for both the customer and the Bank.
#LI-111
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.79 - $37.99 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Bridgeport, Connecticut, United States of America

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