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Inbound Fraud Jobs in Utah (NOW HIRING)

Weave

Strategic Inbound Account Executive

Lehi, UT · On-site

Manage a high volume pipeline of net new inbound leads and drive new customer acquisition for Weave ... Beware of recruitment fraud . All official correspondence will occur through Weave branded email.

New

Weave

Technical Support

Lehi, UT · On-site

Communicate with customers via inbound phone calls. * Provide follow up to customers via outbound ... Beware of recruitment fraud . All official correspondence will occur through Weave branded email.

Netcraft

Enterprise Account Executive

Lehi, UT

Partner with SDRs and Marketing to target key accounts and engage inbound leads * Lead consultative conversations with CISOs, fraud leaders, brand protection teams, and other senior stakeholders

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All JobsInbound Fraud JobsInbound Fraud Jobs in Utah

Inbound Fraud information

What is the difference between Inbound Fraud vs Customer Service Representative?

AspectInbound FraudCustomer Service Representative
Primary RoleDetecting and preventing fraudulent activities in inbound transactionsAssisting customers with inquiries, issues, and service requests
Required SkillsFraud detection, risk assessment, knowledge of fraud prevention toolsCommunication, problem-solving, product knowledge
Work EnvironmentFinancial institutions, e-commerce companies, call centersCustomer service centers, retail, banking
Common CertificationsFraud prevention, security certificationsCustomer service certifications, communication skills training

Inbound Fraud specialists focus on identifying and preventing fraudulent transactions, requiring knowledge of security protocols and fraud detection tools. Customer Service Representatives handle customer inquiries and support, emphasizing communication and problem-solving skills. While both roles may work in call centers or financial environments, their core responsibilities and skill sets differ significantly.

What are some common challenges faced by professionals working in inbound fraud prevention roles?

Professionals in inbound fraud prevention often face the challenge of quickly and accurately identifying suspicious activities while maintaining a positive customer experience. The role requires balancing strict security protocols with efficient communication, as fraudsters frequently adapt their tactics. Additionally, staying updated on the latest fraud trends and working closely with other teams, such as risk management and customer service, are essential for success. Handling high call volumes and managing emotionally charged interactions can also be demanding, making resilience and attention to detail important qualities.

What are Inbound Fraud jobs?

Inbound Fraud jobs involve handling incoming communications, such as phone calls or messages, from customers or external parties to detect and prevent fraudulent activities. Professionals in these roles often work for banks, credit card companies, or financial institutions and are responsible for verifying identities, identifying suspicious transactions, and taking steps to protect customer accounts. They use specialized tools and follow strict protocols to minimize risk, while providing support and guidance to customers who may be victims of fraud. Strong attention to detail, communication skills, and knowledge of fraud detection techniques are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Inbound Fraud Specialist, and why are they important?

To excel as an Inbound Fraud Specialist, you need strong analytical skills, attention to detail, and a solid understanding of fraud detection principles, typically supported by experience in banking or financial services. Familiarity with fraud monitoring software, case management systems, and sometimes certifications like CFE (Certified Fraud Examiner) are often required. Outstanding communication, problem-solving abilities, and a high level of integrity set top performers apart in this role. These competencies are crucial for accurately identifying and mitigating fraudulent activity while maintaining customer trust and regulatory compliance.
What are popular job titles related to Inbound Fraud jobs in Utah? For Inbound Fraud jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Inbound Fraud jobs in Utah look for? The top searched job categories for Inbound Fraud jobs in Utah are:
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Inbound Fraud jobs near you

Digital Banking Fraud Analyst (in-office) - Midvale, UT

Zionsbank Corp

Midvale, UT • On-site

$23 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

Zions Bancorporation is currently accepting applications for a Digital Banking Fraud Analyst. This position is in-office in Midvale, UT. The schedule will be Monday-Friday 9:00 am-6:00 pm MDT.

The ideal candidate for this position will have the skills and experience necessary to:

  • Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.

  • Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses.

  • Conduct research and analysis, prepare management report, and make recommendations to senior officers.

  • Work through high volumes of potential alerts to confirm limited actual fraud events.

  • Research digital banking access logs to identify unauthorized access and/or transactions.

  • Assist digital banking customers with malware infected computers or other access devices.

  • Handle inbound and outbound fraud and malware related calls with customers and other financial institutions.

  • Perform other duties as assigned.

The position also supports the implementation and daily operations of Zelle. Ensures smooth workflows, monitors transactions, and maintains compliance with network rules and regulations.

Key Responsibilities:

  • Monitor Zelle transactions, review tokens, fraud, and disputes.

  • Track fraud trends, disputes, complaints.

  • Maintain documentation for procedures, fraud response, and dispute resolution.

  • Support fraud investigations and audit requests.

  • Provide research and analysis for Zelle-related projects.

Qualifications:

  • Requires a bachelor's degree in a related field and 2 years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area.

    • A combination of education and experience may meet requirements.

  • Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.

  • Working knowledge of fraud and digital banking systems and detection tools.

  • Zelle-related experience.

  • Demonstrates strong communication skills both written and verbal.

  • Possess skills needed to conduct client phone interviews to identify fraud/scams.

  • Knowledge and experience with root cause analysis.

  • Solid analytical, interpretive, and problem-solving skills.

  • Participate in process improvement idea generation.

  • Ability to use various software applications.

  • Works to meet tight deadlines to mitigate loss.

Benefits: 

  • Medical, Dental and Vision Insurance - START DAY ONE!

  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays

  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

  • Mental health benefits including coaching and therapy sessions

  • Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire

  • Employee Ambassador preferred banking products

 Pay range (depending on experience): $23.00-$28.00

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