Disney Plus Customer Service Jobs (NOW HIRING)

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Role Overview

Content Platform Engineering is hiring a Senior Software Engineer to help build and innovate a world class content platform to support content delivery for brands such as Disney plus, ESPN+, Hulu, ABC, Marvel and Star Wars. Our team of talented software engineers builds and manages a diverse suite of products and services that advance Disney’s media supply chain powering the some of the most watched entertainment content. You will help to define platform capabilities, designing and implementing product solutions using solid design principles, while balancing complexity, speed of implementation, and expandability.

Responsibilities:

You will be building scalable, maintainable, and well-tested software solutions which are flexible to meet the requirements of multiple customers and stakeholders. You will:

• Collaborate with other software engineers and cross-functional teams

• Work independently to design, build, test, and deploy high quality software solutions

• Provide technical guidance and evangelize best practices. 

• Maintain a deep understanding of our core systems and how they interact with upstream and downstream dependencies. 

• Contribute and review code, set standards, and work with engineers to ensure product and design specifications are met 

• Responsible for fundamental platform performance, scalability, and resiliency 

• Partner with stakeholders to refine requirements, and propose solutions to problems that span multiple teams 

• Contribute to cross-functional troubleshooting of complex issues as needed 

• Troubleshoot issues and fix defects

• Mentor junior engineers and conduct code reviews

Basic Qualifications

• BS Computer Science or related technical discipline or its equivalent

• 5+ years related experience designing backend architectures and delivering backend  applications in a production environment.

• Experience with common backend technologies such as Java, GraphQL, REST APIs, microservice architectures, async programming

• Experience with Spring Framework

• Experience with architecture and delivery of high volume, cached, fault tolerant, multi-threaded scalable systems 

• Experience with a wide range of data store technologies such as MongoDB, Redis,  Elasticsearch, Postgres, and DynamoDB

• Experience with Cloud-based technologies such as AWS Lambda, EC2, S3, SQS, Step Functions, and Fargate

• Experience with build and deployment technologies such as Docker, Gitlab-CI, Terraform/Cloud formation, and Jenkins

• Experience in Agile/Scrum methodology

• Team player with strong oral and written communications skills

• Motivated self-starter with the ability to learn and adapt to new technologies

• Expertise with full lifecycle of application development, including best practices of unit testing, code reviews, documentation, etc. 

• Strong communication skills and attention to detail 

Preferred Qualifications

• Previous work experience in media distribution 

• Experience working with vendor teams to deliver high quality results 

• Knowledge of performance testing and application profiling 

• Strong curiosity about how Disney delivers the Magic and a desire to be a part of it 

• Expert in Java

• Expert in AWS, Azure, or GCP

#DISNEYTECH

The hiring range for this position in Glendale, CA is $136,100 to $182,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.