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Rta Call Center Jobs (NOW HIRING)

Rush Medical Center Hospital: Rush University Medical Center Department: Respiratory Care Work Type ... Summary: The Respiratory Therapist Assistant (RTA I) performs a variety of clinical and ...

The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce ... The candidate should have good knowledge of RTA, scheduling, rostering, real-time monitoring ...

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How much do rta call center jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for rta call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may include additional benefits like bonuses or performance incentives.

What is an RTA Call Center job?

An RTA (Real-Time Analyst) Call Center job involves monitoring call center operations in real-time to ensure efficiency and adherence to schedules. RTAs track key metrics like call volume, agent availability, and service levels, making adjustments to optimize performance. They communicate with supervisors and agents to manage workload distribution and ensure minimal wait times for customers. This role requires strong analytical skills, attention to detail, and the ability to make quick decisions in a fast-paced environment.

What is RTA in a job?

In a job context, RTA typically refers to the 'Ready to Assist' or similar roles involving customer support or call center work. It often indicates a position where employees are prepared to handle customer inquiries, provide information, and resolve issues, usually requiring good communication skills and familiarity with call center tools. The specific meaning can vary depending on the organization, so it's important to review the job description for clarification.

What skills are needed for RTA jobs?

RTA call center jobs typically require strong communication and customer service skills, the ability to handle high call volumes, and proficiency with computer systems and call center software. Good problem-solving abilities, patience, and the capacity to work in a fast-paced environment are also important for success in these roles.

What is the RTA hiring process?

The RTA call center hiring process typically involves submitting an online application, completing an initial screening, participating in one or more interviews, and passing any required assessments or background checks. Candidates may also need to demonstrate strong communication skills and familiarity with call center software. The process aims to select candidates who can effectively handle customer inquiries in a fast-paced environment.

What does a typical day look like for an RTA in a call center?

A typical day for an RTA (Real-Time Analyst) in a call center involves monitoring live call volumes, tracking agent adherence, and adjusting schedules to maintain service levels. RTAs work closely with both call center agents and management, making real-time decisions to respond to call spikes or unexpected staffing issues. They generate and analyze reports to identify trends or potential issues and communicate updates to relevant teams. The role often requires multitasking and quick thinking in a dynamic environment, making it a key part of ensuring smooth call center operations.

What are the key skills and qualifications needed to thrive in the Rta Call Center position, and why are they important?

To thrive as an RTA (Real-Time Analyst) in a Call Center, you need strong analytical skills, a good grasp of workforce management concepts, and experience with forecasting and scheduling tools. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as proficiency in Excel, is typically required. Excellent communication, attention to detail, and problem-solving abilities are valuable soft skills in this position. These skills are important because they enable effective monitoring of call center operations and ensure staffing resources are optimized to meet service levels.

More about Rta Call Center jobs
What cities are hiring for Rta Call Center jobs? Cities with the most Rta Call Center job openings:
What states have the most Rta Call Center jobs? States with the most job openings for Rta Call Center jobs include:
Infographic showing various Rta Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Respiratory Therapy Assistant 1

Respiratory Therapy Assistant 1

Rush

Chicago, IL โ€ข On-site

$25/hr

Other

Re-posted 3 days ago


Job description

Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Respiratory Care
Work Type: Restricted Part Time (Total FTE .10)
Shift: Shift 3
Work Schedule: 4 Hr (7:00:00 PM - 11:00:00 AM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $25.00 per hour
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
The Respiratory Therapist Assistant (RTA I) performs a variety of clinical and environmental tasks under the direction of the Registered Respiratory Therapist (RRT). The RTA I duties are of a technical nature requiring specialized training and skill. The training and skill level of the RTA I is commensurate with their advancement through an accredited school of respiratory care. The RTA I is registered in an accredited school of respiratory care and has completed at least two semesters of training. The RTA I demonstrates the ability to care for adults in the clinical setting following appropriate competency training. The RTA I will exemplify the Rush mission, values and act in accordance with Rush policies and procedures.
Other information:
Knowledge RTA I:
1. Current enrollment in an accredited school of respiratory care and completed at least 2 semesters with passing grades in all courses upon hire and on an annual basis.
2. Completed fundamental clinical competencies associated with routine floor and ICU care.
Physical Demands:
โ€ข Work requires the ability to walk throughout the Medical Center and to be standing or walking most of the designated shift.
โ€ข Work requires lifting or carrying objects 35-40lbs. and supporting and positioning patients, some of whom may exceed 300 lbs.
โ€ข Work conditions include performing procedures where carelessness could result in injury or illness and contact with potentially infectious materials and/or strong chemical agents.
Competencies:
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Responsibilities:
1. Assists the RRT in the delivery of patient care.
2. Reports to charge RRT or designate for assignment of duties.
3. Maintains a safe patient environment.
4. Sets priority of duties based on needs of patient and unit, under the direction of the RRT.
5. Under the direction of the RRT, participates in the implementation of individualized plans of care.
6. Assists RRT with patients in activities of daily living.
7. Accurately obtains patient data and documents all care in the appropriate patient care record.
8. Performs routine procedures, treatments and specimen collections.
9. Demonstrates aseptic technique, when necessary.
10. Assists RRT or physician with advanced procedures.
11. Assists RRT in the management of airways.
12. Performs specific patient care procedures such as arterial blood gas, nebulizer and inhaler therapies, airway clearance therapy, oxygen therapy, and lung expansion therapy
13. Assists RRT in implementation and adjustment of ventilator settings.
14. Demonstrates knowledge of age specific variables and growth and development.
15. Promptly reports changes in patient condition to the appropriate RRT
16. Reprocesses equipment and readies for next use (cleaning, assembly, function check); restocks emergency boxes and supply areas
17. Transports patients and (other) items as needed.
18. Assists with admission, discharge, and transport of patients.
19. Transports laboratory specimens as required.
20. Obtains supplies and equipment as necessary.
21. Competently utilizes technology.
22. Demonstrates proficiency in the use of the telephone and patient call system(s).
23. Demonstrates proficiency in the use of EPIC.
24. Demonstrates proficiency in the use of selected unit specific monitors, ventilators, BiPAP and CPAP devices, airway clearance devices, lung expansion devices, vibrating mesh nebulizers and other equipment.
25. Maintains a safe, orderly, well-equipped environment.
26. Keeps patient rooms safe, orderly, and according to unit routine.
27. Independently orders, organizes, and restocks according to unit specifications.
28. Replenishes respiratory supplies.
29. Maintains emergency supplies.
30. Demonstrates a professional work style in interactions with internal and external customers.
31. Communicates all pertinent information to the appropriate team member throughout the shift and to the oncoming shift.
32. Negotiates break time and communicates departure and return time per protocol.
33. Demonstrates initiative and self-direction in work habits.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.