Operations Manager (Onsite)
Mesa, AZ · On-site
Collaborate with WFM and RTA to ensure priority times are covered. * Review budgeting and tracking expenses with Service Delivery Manager * Maintain and improve call center operations by monitoring ...
Operations Manager (Onsite)
Mesa, AZ · On-site
Collaborate with WFM and RTA to ensure priority times are covered. * Review budgeting and tracking expenses with Service Delivery Manager * Maintain and improve call center operations by monitoring ...
CS Workforce Specialist II
Louisville, KY · On-site
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site ... center environment required * Proven proficiency working with and manipulating data, crafting ...
CS Workforce Specialist II
Louisville, KY · On-site
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site ... center environment required * Proven proficiency working with and manipulating data, crafting ...
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site ... center environment required * Proven proficiency working with and manipulating data, crafting ...
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site ... center environment required * Proven proficiency working with and manipulating data, crafting ...
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site ... center environment required * Proven proficiency working with and manipulating data, crafting ...
Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site ... center environment required * Proven proficiency working with and manipulating data, crafting ...
Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent ... contact center or BPO environment. * Basic understanding of workforce management principles ...
Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent ... contact center or BPO environment. * Basic understanding of workforce management principles ...
Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent ... contact center or BPO environment. * Basic understanding of workforce management principles ...
Quick apply
Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent ... contact center or BPO environment. * Basic understanding of workforce management principles ...
Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent ... contact center or BPO environment. * Basic understanding of workforce management principles ...
Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent ... contact center or BPO environment. * Basic understanding of workforce management principles ...
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Bemidji Medical Center Location: Bemidji, MN Address: 1300 Anne St NW, Bemidji, MN 56601, USA Shift ... Technical Assistant (RTA). Qualifications A high school diploma or equivalent is preferred.
Rta Call Center information
See salary details
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
How much do rta call center jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for rta call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
What is an RTA call center?
An RTA (Real-Time Analyst) Call Center job involves monitoring call center operations in real-time to ensure efficiency and adherence to schedules. RTAs track key metrics like call volume, agent availability, and service levels, making adjustments to optimize performance. They communicate with supervisors and agents to manage workload distribution and ensure minimal wait times for customers. This role requires strong analytical skills, attention to detail, and the ability to make quick decisions in a fast-paced environment.
What does an RTA call center worker do?
A typical day for an RTA (Real-Time Analyst) in a call center involves monitoring live call volumes, tracking agent adherence, and adjusting schedules to maintain service levels. RTAs work closely with both call center agents and management, making real-time decisions to respond to call spikes or unexpected staffing issues. They generate and analyze reports to identify trends or potential issues and communicate updates to relevant teams. The role often requires multitasking and quick thinking in a dynamic environment, making it a key part of ensuring smooth call center operations.
What are the key skills and qualifications needed to thrive in the RTA call center position?
To thrive as an RTA (Real-Time Analyst) in a Call Center, you need strong analytical skills, a good grasp of workforce management concepts, and experience with forecasting and scheduling tools. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as proficiency in Excel, is typically required. Excellent communication, attention to detail, and problem-solving abilities are valuable soft skills in this position. These skills are important because they enable effective monitoring of call center operations and ensure staffing resources are optimized to meet service levels.
What are common Rta Call Center job responsibilities?
An Rta Call Center representative handles customer inquiries, provides information about services, processes transactions, and resolves issues related to transportation or licensing. They often use computer systems and communication tools, requiring good communication skills and knowledge of relevant policies. The role may involve working in shifts and adhering to company protocols.
What skills are needed for Rta Call Center jobs?
Rta Call Center jobs typically require strong communication and customer service skills, including active listening and problem-solving abilities. Proficiency in computer use, familiarity with call center software, and the ability to work in a fast-paced environment are also important. Bilingual skills can be an advantage, and a high school diploma or equivalent is usually required.
More about Rta Call Center jobs
What cities are hiring for Rta Call Center jobs?
Cities with the most Rta Call Center job openings:
What states have the most Rta Call Center jobs?
States with the most job openings for Rta Call Center jobs include:
What job categories do people searching Rta Call Center jobs look for?
The top searched job categories for Rta Call Center jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
Cognizant rating
7.2
Based on 86 frontline employees who took The Breakroom Quiz
53rd of 72 rated business consultants
Job description
Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Teams Leads. This role is On Site, and all candidates must reside in the United States.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
About the Job: The Operations Manager is responsible for overseeing operations execution at the program level. The Operations Manager works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are met. The Operations Manager also meets regularly with the client to review and disseminate project updates and forecasts.
SLA & KPI Accountability: As SDM, you will own a balanced scorecard across Rider program experience, Efficiency, and Agent Effectiveness - maintaining top-tier CSAT while scaling volume, driving down Average Handle Time without compromising First Contact Resolution, and upholding strict QA adherence to safety and brand standards. You will be measured against defined SLA targets for each metric and expected to proactively identify tooling, process, or training gaps that put SLA delivery at risk.
Responsibilities:
Required Skills/Qualifications:
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
About the Job: The Operations Manager is responsible for overseeing operations execution at the program level. The Operations Manager works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are met. The Operations Manager also meets regularly with the client to review and disseminate project updates and forecasts.
SLA & KPI Accountability: As SDM, you will own a balanced scorecard across Rider program experience, Efficiency, and Agent Effectiveness - maintaining top-tier CSAT while scaling volume, driving down Average Handle Time without compromising First Contact Resolution, and upholding strict QA adherence to safety and brand standards. You will be measured against defined SLA targets for each metric and expected to proactively identify tooling, process, or training gaps that put SLA delivery at risk.
Responsibilities:
- Manage a team of Team Leaders / SME's to deliver client and business program goals and metrics.
- Collaborating with training leads to identifying opportunities and improvements for overall agent training.
- Collaborate with QA to identify trends and re-educate team members as determined necessary.
- Stay current with change management and procedures with changes implemented.
- Address staffing when large changes roll out to ensure no interruption to client and customer.
- Act as Cognizant and Client/Customer point of contact in conjunction with Workflow Leads for issues relating to account
- Receive and resolve client escalations.
- Notify senior management of client challenges/concerns and resolutions.
- Review individual weekly score cards of associates with Team Lead and QA Team.
- Verify associates are meeting required metrics to support clients and customers.
- Aligns targets, implements guidelines, monitors KPI's and assists with any challenges the Team may come across.
- Communicate to team the company objectives to align with the client's agenda
- Participate in preparation of contact center performance reports by collecting and analyzing contact agents' data from Team Lead
- Mentor to Team Leads on performance evaluation and employee engagement.
- Champion both staff development and performance management as appropriate
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
- Collaborate with WFM and RTA to ensure priority times are covered.
- Review budgeting and tracking expenses with Service Delivery Manager
- Maintain and improve call center operations by monitoring system performance; identifying and resolving challenges; and changing control.
- Review and modify daily, weekly, and monthly timesheets and end-of-month billing and provide final sign-off for workstream billing and invoicing.
- Running points on program governance structure to validate SLA and metric goals are met by the establishment of SMART goals at the team and agent levels.
Required Skills/Qualifications:
- 5+ Years Contact Center / Operations experience.
- Bilingual proficiency in Spanish is highly preferred.
- Professional, diplomatic and empathetic approach when interacting with staff or client and customer
- Attention to detail with demonstrated ability to think both tactically and strategically
- Troubleshooting skills, with the goal of understanding root cause and ability to drive action plans from observation
- Work experience in supporting contact center service experience in 24x7 operations
- Emotional intelligence and ability to build and work within team environments
- Self discipline, ability to gain consensus and work through occasional ambiguity
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don't just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what's right.
- We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
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