ZipRecruiter

Log In

1

Customer Service Mentor Jobs (NOW HIRING)

Clothes Mentor

Customer Service Representative

Columbus, OH ยท On-site

$14.25 - $19.50/hr

Clothes Mentor Columbus, located in Upper Arlington, is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. We offer part-time, full-time, and ...

next page

Showing results 1-20

All JobsCustomer Service Mentor Jobs

Customer Service Mentor information

See salary details

$9

$18

$26

How much do customer service mentor jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer service mentor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a customer service mentor support the professional development of new team members?

A Customer Service Mentor guides new team members by providing hands-on training, sharing best practices, and offering constructive feedback during real customer interactions. They often pair with trainees for shadowing, help set achievable goals, and facilitate regular check-ins to track progress. Mentors also foster a collaborative team environment, encouraging open communication and problem-solving skills, which are essential for long-term success in customer service roles.

What are the key skills and qualifications needed to thrive as a customer service mentor, and why are they important?

To thrive as a Customer Service Mentor, you need in-depth knowledge of customer service principles, experience in frontline support roles, and often a background in coaching or training. Familiarity with CRM software, call center systems, and learning management tools is typically required. Excellent communication, patience, leadership, and motivational skills help mentors effectively guide and inspire team members. These abilities are essential to foster continuous improvement, maintain high service standards, and support team development.

Is a customer service mentor a good entry level position?

A customer service mentor role is often considered an entry-level position that involves guiding new employees and developing communication skills. It can provide valuable experience in customer interactions, problem-solving, and team collaboration, making it suitable for those starting their careers in customer service. However, some roles may require prior experience or specific certifications depending on the company.

What is the difference between Customer Service Mentor vs Customer Service Representative?

AspectCustomer Service MentorCustomer Service Representative
Required CredentialsTypically high school diploma or equivalent; experience in customer service; mentoring skillsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentTraining sessions, coaching environments, team meetingsCall centers, retail stores, online support channels
Employer & Industry UsageUsed in companies focusing on employee development and trainingCommon across retail, telecom, hospitality, and service industries
Search & Comparison IntentUnderstanding roles focused on training and mentoring customer service staffLooking for frontline customer support roles

While both roles involve customer interaction, a Customer Service Mentor primarily focuses on training and guiding customer service staff, whereas a Customer Service Representative handles direct customer inquiries and support. The mentor role emphasizes coaching skills and team development, often within larger organizations, while the representative role is more about day-to-day customer interaction.

What is a customer service mentor?

A Customer Service Mentor is a professional who guides and supports customer service representatives by providing coaching, feedback, and training to help them improve their skills and performance. They typically have substantial experience in customer service and use their expertise to help others handle challenging situations, resolve conflicts, and deliver excellent service to customers. Customer Service Mentors often work closely with management to identify areas for improvement and may assist with onboarding new team members. Their role is crucial in fostering a positive work environment and ensuring high standards of customer care.
More about Customer Service Mentor jobs
What job categories do people searching Customer Service Mentor jobs look for? The top searched job categories for Customer Service Mentor jobs are:
Customer Service Mentor jobs near you
Infographic showing various Customer Service Mentor job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Clothes Mentor

Columbus, OH โ€ข On-site

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Clothes Mentor Columbus, located in Upper Arlington, is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. We offer part-time, full-time, and seasonal opportunities, making this a great fit for students, teachers, and anyone looking for a flexible and rewarding role. As a Customer Service Representative, you will play a key role in creating a welcoming shopping experience, assisting customers, and supporting daily store operations. If you thrive in a fun, team-oriented environment and enjoy helping others, Clothes Mentor Columbus could be the perfect place for you to grow your career.

Responsibilities
  • Greet and engage customers to create a positive and friendly store atmosphere
  • Assist customers with questions, purchases, and information about promotions and loyalty programs
  • Perform all point-of-sale (POS) transactions accurately and efficiently
  • Tag, hang, and stock merchandise on the sales floor
  • Communicate the buying and selling process clearly to customers
  • Maintain store standards and support daily operations as assigned
Qualifications
  • Must be at least 16 years old
  • Honest, dependable, and self-motivated with mature judgment
  • Strong sense of urgency and ability to work efficiently
  • Effective communication skills
  • Ability to frequently walk, stand, stoop, climb ladders, push, and lift up to 40 lbs
  • Attention to detail for inspecting and handling merchandise
Benefits
  • Competitive wage and bonus opportunities
  • Outstanding health, dental, and vision benefits
  • Generous employee discount at all company brand stores
  • Paid holidays and paid time off (PTO)
  • Company-paid short-term and long-term disability
  • 401(k) with company match
  • Flexible schedules to accommodate your lifestyle
  • Employee referral and anniversary programs
  • Opportunities for growth and professional development—promotion from within is encouraged
  • Full-time (30-40 hours/week) and part-time (20-25 hours/week) positions available