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Customer Loyalty Rep Jobs (NOW HIRING)

Avis Budget Group

$15.75 - $21.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

Avis Budget Group

$15.75 - $21.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

Avis Budget Group

$19.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

Avis Budget Group

$19.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

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Customer Loyalty Rep information

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How much do customer loyalty rep jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer loyalty rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Loyalty Reps?

Customer Loyalty Representatives are professionals who work to retain customers and build long-term relationships between customers and a company. They address customer concerns, manage complaints, and provide solutions to improve customer satisfaction. Their role often involves offering incentives, resolving issues, and ensuring that customers have a positive experience with the brand. By doing so, they help reduce customer churn and increase overall loyalty to the business.

How does a Customer Loyalty Rep typically collaborate with other departments to resolve customer issues?

Customer Loyalty Reps work closely with departments such as sales, technical support, and billing to address customer concerns and improve satisfaction. Collaboration often involves escalating complex cases, gathering product or service information, and following up on resolutions to ensure the customer's needs are met. Effective communication and teamwork are essential, as Customer Loyalty Reps act as the customer's advocate within the company, coordinating efforts to create a seamless support experience.

What are the key skills and qualifications needed to thrive as a Customer Loyalty Rep, and why are they important?

To thrive as a Customer Loyalty Rep, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and loyalty program platforms is typically required. Excellent communication, active listening, and patience are crucial soft skills for building rapport with customers and resolving concerns. These skills and tools are vital for fostering customer retention, addressing issues efficiently, and contributing to overall business success.
More about Customer Loyalty Rep jobs
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Customer Loyalty Rep jobs near you

Customer Loyalty Representative

Earthwise Environmental Solutions LLC

Elizabeth, PA • On-site

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Loyalty Representative

Salary: $45,000 annually + Commission

Build Relationships. Solve Problems. Keep Our Customers Happy.
Are you someone who enjoys helping people and finding solutions? Do you have a knack for turning a frustrated customer into a loyal one? If so, we'd love to meet you!

Earthwise Environmental Solutions/Big's Sanitation is seeking a Customer Retention Representative to join our growing team. This position plays a vital role in maintaining strong customer relationships by resolving concerns, preventing account cancellations, and identifying opportunities to improve our customers' service experience.

What You'll Do
  • Respond to customers who are considering canceling service.
  • Listen carefully to customer concerns and work to resolve issues promptly and professionally.
  • Retain existing customers through excellent customer service and creative problem-solving.
  • Educate customers on available services, pricing options, and service enhancements.
  • Identify opportunities to upsell or cross-sell additional services when appropriate.
  • Work closely with Dispatch, Customer Service, Operations, and Billing to ensure customer issues are resolved.
  • Document customer interactions accurately within company software.
  • Follow up with customers to ensure satisfaction after concerns have been addressed.
  • Meet or exceed monthly customer retention and sales goals.

Qualifications
  • Excellent communication and interpersonal skills.
  • Strong customer service background with the ability to de-escalate difficult situations.
  • Sales or account retention experience preferred.
  • Strong negotiation and problem-solving skills.
  • Comfortable working with computers and multiple software systems.
  • Highly organized with strong attention to detail.
  • Positive attitude and ability to work independently while contributing to a team environment.

What We Offer
  • Competitive salary of $45,000 annually
  • Commission opportunities based on customer retention and sales performance
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Company-paid Life Insurance
  • Short-Term Disability
  • Opportunity for advancement within a growing company

If you're motivated by helping customers, solving problems, and earning additional income through performance, we'd love to hear from you!
Apply today and become part of a team that values exceptional customer service and long-term customer relationships.

Apply