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Customer Loyalty Rep Jobs (NOW HIRING)

Oportun

Member Loyalty Representative

Palmdale, CA · On-site

Member Loyalty Representative Palmdale, California About Oportun Oportun is a mission-driven ... Position Overview Oportun is currently seeking qualified candidates with customer service, cashier ...

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How much do customer loyalty rep jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer loyalty rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Loyalty Reps?

Customer Loyalty Representatives are professionals who work to retain customers and build long-term relationships between customers and a company. They address customer concerns, manage complaints, and provide solutions to improve customer satisfaction. Their role often involves offering incentives, resolving issues, and ensuring that customers have a positive experience with the brand. By doing so, they help reduce customer churn and increase overall loyalty to the business.

How does a Customer Loyalty Rep typically collaborate with other departments to resolve customer issues?

Customer Loyalty Reps work closely with departments such as sales, technical support, and billing to address customer concerns and improve satisfaction. Collaboration often involves escalating complex cases, gathering product or service information, and following up on resolutions to ensure the customer's needs are met. Effective communication and teamwork are essential, as Customer Loyalty Reps act as the customer's advocate within the company, coordinating efforts to create a seamless support experience.

What are the key skills and qualifications needed to thrive as a Customer Loyalty Rep, and why are they important?

To thrive as a Customer Loyalty Rep, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and loyalty program platforms is typically required. Excellent communication, active listening, and patience are crucial soft skills for building rapport with customers and resolving concerns. These skills and tools are vital for fostering customer retention, addressing issues efficiently, and contributing to overall business success.
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Customer Loyalty Rep jobs near you

Customer Loyalty Representative - On Site

Anticimex

Longs, SC

$13 - $17.50/hr

Other

Medical, Dental, Vision, Life, PTO

Posted yesterday

Job description

Competitive Compensation - Impressive Benefits - Potential for Growth - Work/Life Balance
Now hiring in Ocean Isle Beach, Shallotte, Supply, Little River, and Calabash areas!
Strand Termite & Pest Control is much more than a pest control company. We are a team of professionals committed to providing quality pest control solutions, safe treatment options, and we want you! We are seeking a full-time Customer Service Representative to join our growing team.
Job Summary:
As a Customer Service Representative your job is to be the contact and face of the company for our customers. Your job is to provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Strand Termite & Pest Control, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!
What you bring to the table:
  • A knack for outside-the-box thinking and a love of problem-solving & creativity
  • First in line to handle a customer's call. Answering questions, schedule services, address concerns
  • Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
  • Monitor emails and respond to customers via email in a timely fashion
  • Delivery of a great customer experience every time
  • Deescalate calls or direct them to the proper department for assistance
  • Communicate closely with the field team, managers, sales team, and other departments
  • Educate customers on service plans, minor pest knowledge, and general information on Strand Termite & Pest Control.
  • Assist your teammates and managers whenever needed
Job Responsibilities:
  • Practice honesty, integrity, and passion every day
  • Assist customers with a friendly, upbeat, and helpful attitude each time
  • Resolve a customer's call or email in a timely and accurate fashion
  • Communicate and share information professionally and kindly among other teammates while following the manager's instructions
  • Take the initiative to research, investigate, and come up with solutions to solve our customer's problems
  • Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center.
Job Requirements:
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • The ability to multi-task and thrive in a fast-paced environment
  • The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
  • Strong verbal and written communication skills
Education and Experience:
  • High school diploma or GED
  • Two or more years of administrative/office experience (call center experience preferred)
What do we offer:
  • Medical, dental, and vision insurance plan options to fit your individual needs
  • Health Savings Plans (HSA) available with qualified plans for medical expenses
  • Competitive compensation
  • 100% company-paid life insurance policy
  • Paid time off including eight paid holidays
  • A peer-to-peer employee recognition program

Strand Termite & Pest Control is an Equal Opportunity Employer.

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