ZipRecruiter

Log In

1

Bilingual Spanish Customer Service Call Center Jobs

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsBilingual Spanish Customer Service Call Center Jobs

Bilingual Spanish Customer Service Call Center information

See salary details

$9

$17

$25

How much do bilingual spanish customer service call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for bilingual spanish customer service call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What does a bilingual Spanish customer service call center representative do?

A Bilingual Spanish Customer Service Call Center representative assists customers by answering questions, resolving issues, and providing support over the phone, email, or chat in both English and Spanish. They handle inquiries related to products, services, billing, or technical problems, ensuring clear communication for Spanish-speaking customers. Their goal is to provide high-quality customer service, build positive relationships, and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a bilingual Spanish customer service call center representative?

To thrive as a Bilingual Spanish Customer Service Call Center representative, you need fluency in both Spanish and English, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding active listening, patience, and communication skills help you efficiently resolve customer issues and build rapport. These skills and qualities are vital because they enable effective support for diverse customers, leading to increased satisfaction and loyalty.

What are some common challenges faced in a bilingual Spanish customer service call center role, and how can they be managed?

A common challenge in this role is handling complex customer issues while effectively switching between Spanish and English, sometimes in rapid succession. Managing high call volumes and meeting performance metrics can also add pressure. To succeed, it's important to develop strong communication and active listening skills, stay organized, and use available support resources such as knowledge bases and team leads. Many call centers offer training and mentoring to help agents improve these skills and manage stress.
More about Bilingual Spanish Customer Service Call Center jobs

What cities are hiring for Bilingual Spanish Customer Service Call Center jobs?

Cities with the most Bilingual Spanish Customer Service Call Center job openings:

What job categories do people searching Bilingual Spanish Customer Service Call Center jobs look for?

The top searched job categories for Bilingual Spanish Customer Service Call Center jobs are:

Bilingual Spanish Customer Service Call Center jobs near you
Infographic showing various Bilingual Spanish Customer Service Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual (Spanish) Customer Service Call Center Representative

Tupelo, MS • On-site

TKO StaffPros LLC
5 - 10K employees
Learn more about TKO StaffPros LLCexternal

$12 - $14/hr

Other

Medical, Dental, Vision, Life

Re-posted 3 days ago

Job description

Bilingual Collections Agent

Pay: $12.00 - $14.00 per hour

Job description: TKO StaffPros is actively recruiting Bilingual Collections Agents (Spanish/English) – Lee County, MS Must be able to speak fluent Spanish and English (no exceptions) Pay Range: $12–$14 per hour (based on experience) Bonus: Monthly bonus structure available when performance goals are met Position Type: Evaluation-to-Hire Schedule: Must be available to work every other Saturday

Position Overview We are seeking a professional and motivated Bilingual Collections Agent fluent in both Spanish and English to join our team in Lee County, MS. This role focuses on contacting customers regarding overdue accounts, negotiating payment arrangements, and ensuring accurate documentation of all collection activities. The ideal candidate can communicate effectively across language barriers, maintain professionalism, and balance assertiveness with empathy.

Key Responsibilities

  • Customer Outreach: Contact customers in both Spanish and English to resolve past-due accounts and negotiate payment plans.
  • Account Management: Monitor outstanding invoices, follow up promptly, and escalate accounts when necessary.
  • Relationship Building: Maintain positive and professional communication while adhering to company policies and legal guidelines.
  • Documentation: Record all calls, emails, payment commitments, and account updates in the CRM system.
  • Issue Resolution: Investigate billing discrepancies, disputes, or questions that may delay payment.
  • Negotiation: Establish payment arrangements and settlement agreements in accordance with company standards.
  • Payment Processing: Assist customers with electronic payments and recurring payment setups.
  • Skip Tracing: Use skip-tracing tools and databases to locate customers who are difficult to reach.
  • Performance Goals: Meet monthly collection targets to qualify for bonus incentives.

What We Offer

  • Competitive hourly pay based on experience
  • Monthly bonus opportunities for meeting performance metrics
  • Evaluation-to-hire opportunity with long-term potential
  • Supportive team environment and on-the-job training

Benefits: Dental insurance Health insurance Vision insurance Life insurance

Work Location: In person

Requirements

  • Qualifications
    • Bilingual: Fluent in both Spanish and English (required)
    • Experience in collections, customer service, or call center environments preferred
    • Strong communication, negotiation, and problem-solving skills
    • Ability to remain calm, professional, and empathetic in challenging situations
    • Comfortable using CRM systems and computer-based tools
    • Reliable, punctual, and able to work every other Saturday
    • High school diploma or equivalent required

Apply