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How much do bilingual spanish customer service call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for bilingual spanish customer service call center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What does a bilingual Spanish customer service call center representative do?

A Bilingual Spanish Customer Service Call Center representative assists customers by answering questions, resolving issues, and providing support over the phone, email, or chat in both English and Spanish. They handle inquiries related to products, services, billing, or technical problems, ensuring clear communication for Spanish-speaking customers. Their goal is to provide high-quality customer service, build positive relationships, and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a bilingual Spanish customer service call center representative?

To thrive as a Bilingual Spanish Customer Service Call Center representative, you need fluency in both Spanish and English, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding active listening, patience, and communication skills help you efficiently resolve customer issues and build rapport. These skills and qualities are vital because they enable effective support for diverse customers, leading to increased satisfaction and loyalty.

What are some common challenges faced in a bilingual Spanish customer service call center role, and how can they be managed?

A common challenge in this role is handling complex customer issues while effectively switching between Spanish and English, sometimes in rapid succession. Managing high call volumes and meeting performance metrics can also add pressure. To succeed, it's important to develop strong communication and active listening skills, stay organized, and use available support resources such as knowledge bases and team leads. Many call centers offer training and mentoring to help agents improve these skills and manage stress.
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Bilingual Spanish Customer Service Call Center jobs near you
Infographic showing various Bilingual Spanish Customer Service Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Spanish Customer Service Representative

Robert Half

San Diego, CA • On-site

$20 - $21/hr

Temporary

Posted 7 days ago

Job description

Bilingual Spanish Customer Service Representative

Robert Half is partnering with a nonprofit organization to identify a Bilingual Spanish Customer Service Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing exceptional customer service.


Position Overview

The Bilingual Spanish Customer Service Representative will serve as a key point of contact for clients, providing friendly and professional support by phone and other communication channels. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed in both English and Spanish.


The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.

Work Schedule: Monday–Friday, full-time; assigned shifts fall between 7:00 AM and 6:30 PM.

Hybrid Schedule: After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite.


Key Responsibilities

  • Provide friendly, professional customer service to clients by phone and other communication channels
  • Respond to client questions and provide information about available resources and services
  • Listen to client needs and help identify appropriate next steps
  • Accurately document client interactions and information
  • Conduct follow-up calls as needed
  • Maintain accurate records and ensure data quality
  • Communicate with clients in both English and Spanish
  • Assist with additional projects and administrative tasks as needed


Qualifications

  • Bilingual in English and Spanish required, with the ability to communicate professionally with clients in both languages
  • Customer service, call center, social services, or other client-facing experience preferred
  • Interest in or experience working within social services, community resources, or a similar helping profession is a plus
  • Strong ability to connect with people from a variety of backgrounds
  • Excellent verbal and written communication skills
  • Strong attention to detail and commitment to data quality
  • Ability to accurately collect and document sensitive client information
  • Comfortable having empathetic conversations with individuals experiencing challenging circumstances
  • Strong follow-through and organizational skills
  • Ability to manage multiple applications, appointments, and follow-up activities
  • Comfortable learning county and state systems and shared technology platforms

What We're Looking For

The ideal candidate is someone who is compassionate, detail-oriented, and genuinely motivated to help people. Customer service experience is helpful, but we are especially interested in candidates who can build trust quickly, listen carefully, and communicate clearly while assisting clients.

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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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