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Customer Service Representative Call Center Csr Jobs

Adecco

Call Center Customer Service Rep

Scranton, PA

$21/hr

Candidates for Customer Service Representative must meet the following requirements to be considered: * Minimum of 2 years of high-volume call center customer service experience. * Strong computer ...

SlingShot Connections

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Customer Service Representative - Call Center

Monterey, CA · On-site

$22/hr

The Customer Service Representative supports health plan members and healthcare providers by ... in customer service, hospitality, or a call center environment ● Brings at least 3 years of ...

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How much do customer service representative call center csr jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service representative call center csr in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Representatives in a call center, and how can they be managed?

Customer Service Representatives in call centers often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance metrics. To manage these challenges, it's important to develop strong communication and problem-solving skills, stay organized, and utilize available support from supervisors or team members. Many companies also provide ongoing training and coaching, which can help representatives build resilience and improve their ability to resolve customer issues efficiently while maintaining a positive attitude.

What is the difference between Customer Service Representative Call Center Csr vs Customer Support Specialist?

AspectCustomer Service Representative Call Center CsrCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require technical certifications
Work EnvironmentCall center, inbound/outbound callsOnline or in-office, technical or product support
Industry UsageCustomer service, retail, telecomTechnology, software, electronics
Job FocusHandling customer inquiries, complaints, order processingTroubleshooting, technical assistance, product guidance

While both roles involve assisting customers, Customer Service Representative Call Center Csr primarily handles general inquiries and complaints via phone in a call center setting. Customer Support Specialist often provides technical support and troubleshooting, especially in tech-related industries. The roles overlap in communication skills but differ in technical expertise and work environment.

What does a Customer Service Representative (CSR) do in a call center?

A Customer Service Representative (CSR) in a call center assists customers by answering phone calls, responding to inquiries, resolving complaints, and providing information about products or services. They handle a high volume of calls, use computer systems to access customer accounts, and follow company protocols to address issues efficiently. CSRs aim to provide a positive experience, ensuring customer satisfaction and maintaining the company's reputation.

What is a CSR customer service representative?

A Customer Service Representative (CSR) in a call center is a professional who interacts with customers to address inquiries, resolve issues, and provide information about products or services. They typically use phone, email, or chat tools and require good communication skills, patience, and knowledge of company policies. CSRs often follow scripts and may need to meet performance metrics such as call handling time and customer satisfaction scores.

What is the role of a customer service representative in a CSR?

A customer service representative (CSR) in a call center handles customer inquiries, resolves issues, and provides information about products or services. They use communication skills and often work with customer management tools to ensure customer satisfaction and maintain positive relationships.

How can I make 2000 a week working from home?

A Customer Service Representative (CSR) working from home can potentially earn $2,000 weekly by handling high call volumes, working full-time hours, and gaining experience or specialized skills such as technical support or sales. Some companies offer performance-based bonuses or incentives that can increase earnings, but reaching this level typically requires consistent effort, excellent communication skills, and possibly working overtime or multiple shifts.

What jobs pay 4000 a week without a degree?

Customer Service Representative call center roles typically do not pay $4,000 per week without experience or advanced skills. High-paying jobs that can reach this level without a degree are rare and often require specialized skills, certifications, or experience in fields like sales, real estate, or certain trades. Most roles offering such high weekly pay usually demand significant experience or licensing.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (Call Center CSR), and why are they important?

To thrive as a Customer Service Representative in a call center, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is commonly required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills that distinguish top performers. These skills and qualifications are vital for resolving customer issues efficiently, maintaining positive brand reputation, and ensuring customer satisfaction in a fast-paced environment.
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What job categories do people searching Customer Service Representative Call Center Csr jobs look for? The top searched job categories for Customer Service Representative Call Center Csr jobs are:
Customer Service Representative Call Center Csr jobs near you
Call Center Customer Service Representative

Call Center Customer Service Representative

Big Sandy Superstore

Franklin Furnace, OH • On-site

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Big Sandy Superstore rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

42nd of 59 rated furniture retailers

Job description

Benefits:
  • Employee Stock Ownership Program
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Vision insurance
  • Wellness resources

Call Center Customer Service Representative

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our call center customer service representatives are an important piece of the overall success of Big Sandy Superstore!  When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.                                                               
Evenings and Weekends required.

The Call Center Customer Service Representative’s mission is to answer incoming phone calls and assist customers with product or service information.
The Customer Service Representative is responsible for carrying out all duties required to ensure the mission described above is satisfied. The expectations of this job are as follows:
  1. Open New Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
    • Open customer’s work order in an efficient and timely manner
    • Verify unit’s warranty and email warranty company for verification if necessary
    • Transfer call to appropriate department (scheduling, triage, etc.)
    • Note work order with necessary details (technician initials, warranty information, etc.)
    • Ensure work order’s are placed in proper status and job type within Dispatchtrack
  2. Look Up Existing Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer to look up existing work orders (name, phone, etc.) 
    • Verify what the customer is asking for (part eta, status update, etc.)
    • Determine if call needs to be transferred to another department
    • Verify customer's address and phone numbers before transferring the call
  3. Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completes within the agreed upon timeframe. 
Qualities:
  • A self-starter with strong multitasking skills
  • Someone that can work independently or within a team environment
  • An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.
Minimum Qualifications:
  • High School Graduate or GED
  • Strong computer skills with efficiency in Microsoft Office suite
  • Strong interpersonal skills
Company reserves the right to add or delete from job description as needed

What Big Sandy Superstore employees say

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Benefits

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