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Benefits Call Center Representative

San Diego, CA · On-site

$18.50/hr

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in Richardson! If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!

R+L Carriers

Call Center CSR

Phoenix, AZ

$18/hr

Customer Service Call Center, Starting at $18 hr Full-Time, Monday - Friday, 830am-6pm PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that ...

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How much do customer service representative call center csr jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service representative call center csr in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service representative do in a call center?

A Customer Service Representative (CSR) in a call center assists customers by answering phone calls, responding to inquiries, resolving complaints, and providing information about products or services. They handle a high volume of calls, use computer systems to access customer accounts, and follow company protocols to address issues efficiently. CSRs aim to provide a positive experience, ensuring customer satisfaction and maintaining the company's reputation.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative in a call center, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is commonly required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills that distinguish top performers. These skills and qualifications are vital for resolving customer issues efficiently, maintaining positive brand reputation, and ensuring customer satisfaction in a fast-paced environment.

What are some common challenges faced by customer service representatives in a call center, and how can they be managed?

Customer Service Representatives in call centers often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance metrics. To manage these challenges, it's important to develop strong communication and problem-solving skills, stay organized, and utilize available support from supervisors or team members. Many companies also provide ongoing training and coaching, which can help representatives build resilience and improve their ability to resolve customer issues efficiently while maintaining a positive attitude.

What is the difference between Customer Service Representative Call Center Csr vs Customer Support Specialist?

AspectCustomer Service Representative Call Center CsrCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require technical certifications
Work EnvironmentCall center, inbound/outbound callsOnline or in-office, technical or product support
Industry UsageCustomer service, retail, telecomTechnology, software, electronics
Job FocusHandling customer inquiries, complaints, order processingTroubleshooting, technical assistance, product guidance

While both roles involve assisting customers, Customer Service Representative Call Center Csr primarily handles general inquiries and complaints via phone in a call center setting. Customer Support Specialist often provides technical support and troubleshooting, especially in tech-related industries. The roles overlap in communication skills but differ in technical expertise and work environment.

Is remote customer service representative call center csr a stressful job?

Remote customer service representative call center roles can be stressful due to high call volumes, customer complaints, and performance targets. Success in this job often requires strong communication skills, patience, and the ability to handle difficult interactions calmly. However, some employers offer flexible schedules and supportive environments to help manage stress levels.
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Customer Service Representative Call Center Csr jobs near you

Customer Service Representative - Call Center

Deposita™, An Allied Universal® Company

Dixon, NM • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 24 days ago

Job description

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!


Job Description

Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour

Must be able to attend in-person training in Jupiter, Florida for at least 45 days. Must live within commuting distance of Jupiter office.

Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings.


Ideal Candidates should have a minimum of 2 years Technical Customer Service Call Center experince in a B2B environment.

RESPONSIBILITIES:

Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent
resolution if resolved at the Help Desk or escalate to appropriate next level
• Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging
customer conversations
• Discern changes in call types and report to management
• Monitor health of network, hardware, and software for our customers
• Track escalations through proper channels to completion

QUALIFICATIONS (MUST HAVE):

  • Formal Education, Licenses, and Certifications Required:
    • High school diploma or equivalent
    Page 2 of 2
    Type and Length of Specific Experience Required:
    • Technical call center support experience
    • Experience in a technical support role, or other technical experience
    • Work history must demonstrate each of the following:
    o Strong understanding of customer service and customer relations
    o Ability to take initiative and learn new processes and concepts
    o Ability to exercise good judgment and decision-making
    o Effective oral and written communication skills
    Knowledge and Skills Required:
    • Basic understanding of software/hardware troubleshooting
    • Able to assess and evaluate situations effectively
    • Able to identify critical issues quickly and accurately
    • Able to write informatively, clearly, and accurately
    • Problem solving and analytical skills
    • Ability to work in a team environment
  • OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:

  • These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.
    • Associates degree in Information Technology, Computer Science, or a related field
    • Experience in Service Now and TalkDesk
    • Experience in retail cash offices

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1641097