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Customer Service Representative Call Center Csr Jobs

Varite

CSR Call Center - ENT

East Syracuse, NY · On-site

$14.50 - $18.75/hr

... and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. Key ...

MCI

Call Center Customer Service Representative (Remote)

$15.75 - $20.50/hr

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

Sila

Customer Service Representative

Buffalo, NY · On-site

$20 - $22/hr

CUSTOMER SERVICE REPRESENTATIVE T-Mark Plumbing, Heating, Cooling & Electric was founded over 25 ... If this is NOT you, don't apply.2+ years call center experience including out bounding or selling.

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How much do customer service representative call center csr jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer service representative call center csr in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Representatives in a call center, and how can they be managed?

Customer Service Representatives in call centers often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance metrics. To manage these challenges, it's important to develop strong communication and problem-solving skills, stay organized, and utilize available support from supervisors or team members. Many companies also provide ongoing training and coaching, which can help representatives build resilience and improve their ability to resolve customer issues efficiently while maintaining a positive attitude.

What is another word for customer?

In the context of a Customer Service Representative (CSR) role, another word for customer is client, patron, or consumer. These terms refer to individuals or organizations that purchase or use a company's products or services and are central to the CSR's responsibilities of providing support and assistance.

What is the difference between Customer Service Representative Call Center Csr vs Customer Support Specialist?

AspectCustomer Service Representative Call Center CsrCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; may require technical certifications
Work EnvironmentCall center, inbound/outbound callsOnline or in-office, technical or product support
Industry UsageCustomer service, retail, telecomTechnology, software, electronics
Job FocusHandling customer inquiries, complaints, order processingTroubleshooting, technical assistance, product guidance

While both roles involve assisting customers, Customer Service Representative Call Center Csr primarily handles general inquiries and complaints via phone in a call center setting. Customer Support Specialist often provides technical support and troubleshooting, especially in tech-related industries. The roles overlap in communication skills but differ in technical expertise and work environment.

What does a Customer Service Representative (CSR) do in a call center?

A Customer Service Representative (CSR) in a call center assists customers by answering phone calls, responding to inquiries, resolving complaints, and providing information about products or services. They handle a high volume of calls, use computer systems to access customer accounts, and follow company protocols to address issues efficiently. CSRs aim to provide a positive experience, ensuring customer satisfaction and maintaining the company's reputation.

What was the meaning of customer?

In the context of a Customer Service Representative (CSR) call center, a customer is an individual or organization that purchases or uses a company's products or services. CSRs interact with customers to address inquiries, resolve issues, and ensure satisfaction, making understanding customer needs essential for effective service.

What is a customer or costumer?

A customer is an individual or organization that purchases goods or services from a business, including roles like Customer Service Representatives in call centers who assist and support customers. Understanding customer needs and providing effective communication are key skills in this role. The term 'costumer' typically refers to someone who wears costumes and is unrelated to customer service.

What is another word for being a customer?

In the context of a Customer Service Representative (CSR) call center, another word for being a customer is a client or consumer. These terms refer to individuals or organizations that purchase or use a company's products or services and are the focus of customer support efforts.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (Call Center CSR), and why are they important?

To thrive as a Customer Service Representative in a call center, you need strong communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is commonly required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills that distinguish top performers. These skills and qualifications are vital for resolving customer issues efficiently, maintaining positive brand reputation, and ensuring customer satisfaction in a fast-paced environment.
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Customer Service Representative Call Center Csr jobs near you

Contact/Call Center - Customer Service Rep.

asrcfh

Gettysburg, PA • On-site

$16 - $20.75/hr

Other

Posted 2 days ago

Key responsibilities

  • Respond to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes.

  • Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.

  • Research and resolve escalated or complex consumer issues by referencing FCC policies, procedures, and knowledge base resources.

Job description

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal Technology Solutions LLC, a subsidiary of ASRC Federal, is seeking a Customer Service

Representative/Contact Center Agent to join our team in Gettysburg, PA in support of the Federal Communications

Commission (FCC).     

Requirements:

  • High School Diploma or equivalent and a minimum of 1 year of customer service experience (call/contact experience is a plus)
  • Proficiency with MS Office Suite.
  • Excellent interpersonal skills as this role is dealing with the public on a wide variety of topics related to the FCC website, forms, procedures, policy and licensing.  

Responsibilities:

  • Respond to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes.
  • Provide accurate guidance on navigating online forms, and documentation requirements. 
  • Research and resolve escalated or complex consumer issues by referencing FCC policies, procedures, and knowledge base resources. 
  •  Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
  • Support quality assurance and training activities by identifying common issues and recommending improvements to scripts, FAQs, and knowledge articles.
  • Escalate unresolved issues to higher-level specialists or government staff as required. 
  • Provide Tier 1 technical assistance to customers.
  • Troubleshoot login issues for customers.
  • Provide customers with support navigating forms.

Apply