Frost Bank Call Center Jobs (NOW HIRING)

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

Building Security Guards will maintain established security policies and procedures that will protect Spurs Sports & Entertainment franchises, the Frost Bank Center, along with its assets, employees, and guests. The person in this position must be able to control access into the Frost Bank Center, properties, and its secured areas; patrol the facilities paying special attention to activities or situations that may breach security or pose a safety hazard. Successful employees in this position must possess the ability to quickly respond to alarms and emergency situations where an immediate decision to maintain a safe and security environment is required. Security Guards would be required to potentially take immediate action and decide how to effectively maintain a safe and secure environment. Security Officers must have a basic understanding of security access control systems, protocols, CCTV and other security related equipment along with an understanding of basic security protocols and safety programs.

All SS&E Security personnel are required to obtain a Level II Non-Commissioned Security License from the Texas Department of Public Safety within the first 90 days of employment. The pay increase is contingent on obtaining a Level II Non-Commissioned Security License AND fulfilling 90 days of employment. Failure to obtain a Level II Non-Commissioned Security License within the first 90 days may result in termination of employment.

What You'll Do:

• Regulates and controls access and entry checkpoints to restricted and secure areas. (i.e. event level, receiving dock, locker rooms, and other sensitive areas).
• Monitors, patrols, and responds to alarms and emergency situations inside and outside the Frost Bank Center and grounds. Provides quick, professional, and effective response in security and/or safety related situations.
• Serves and interacts with guests attending Frost Bank Center games and events. Provides information and directions to inquiries from the public or Frost Bank Center employees. Interacts professionally and notifies the proper authorities or personnel, as situations dictate. Provides information and directions to inquiries in a positive and friendly manner.
• Completes effective communication, both verbally and written where appropriate, in situations where reports are generated, or direction is needed. Documents critical information for incident/accident reports.
• Conducts security screening and bag searches to ensure authorized people enter the arena and no prohibited items are being brought in.
• Consistently and appropriately solve problems. Identifies, diagnoses, and resolves safety concerns. Effectively generates safety awareness and training. Identifies and effectively enforces guidelines to reduce unsafe practices.
• Other duties as assigned.

Who You Are:

• High School diploma or equivalent.
• A minimum of 1 year experience in the security field.
• Able to obtain and maintain a Level 2 Security License and Certification while in position.
• Must possess good verbal and written communication and team building skills.
• Must be a self-starter, with initiative and exceptional, sound decision making skills.
• Must possess the ability to meet dress standards. As a representative of Spurs Sports & Entertainment, dress standards are highly reflective of our brand
• Must be able to work long hours, flexible hours including evenings, weekends, and holidays.
• CPR Certification/ Basic First Aid preferred.
• Knowledge of law enforcement or experience in the entertainment industry, security, military or law enforcement preferred.

Physical Requirements:

• Able to Lift and Carry 25 plus pounds as needed.
• Must be able to stand and/or walk for long periods in extreme conditions for the duration of assigned shift.

In every position, each employee is expected to: demonstrate alignment with SS&E's core values and mission, collaborate with internal/external community members and demonstrate ongoing development.

If you don't have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is "at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.