Manager Frost Bank Call Center Jobs (NOW HIRING)

The Catering Services Manager is responsible for planning, coordinating, and executing all premium and backstage catering operations for events held at Frost Bank Center and Toyota Field. This role oversees game-day catering, team and talent hospitality, owner and family room dining experiences, dark-day events, rodeo artist and staff catering, and concert hospitality requests. The position serves as the primary liaison between culinary, operations, premium services, event management, and clients to ensure exceptional guest experiences and seamless event execution.
Job Responsibilities
Catering Operations
Manage all catering operations for arena and stadium events including:
• Spurs games and SAFC matches
• Concerts
• Rodeo events
• Private and dark-day events
Oversee setup, service, breakdown, and post-event reconciliation for all catered functions.
Coordinate event timelines, staffing plans, room turns, and operational logistics.
Collaborate with the Chefs and cooks to ensure all catering services meet organizational standards for quality, presentation, timing, and guest satisfaction.
Premium & Hospitality Areas
Oversee catering and hospitality operations for:
• Team locker rooms
• Owner's suite and family hospitality areas
• Artist hospitality and backstage catering
• Rodeo Production offices and touring artists
• VIP and sponsor functions
Manage customized hospitality requests for concerts, promoters, and special events.
Coordinate green room and backstage rider fulfillment with culinary and purchasing teams.
Game-Day & Event Execution
Serve as on-site catering lead during games, concerts, Rodeo, and special events.
Conduct pre-event meetings with culinary and catering staff.
Monitor event execution to ensure proper staffing levels, inventory availability, and service standards.
Respond quickly to operational changes, last-minute requests, and guest concerns during live events.
Financial, Software & Administrative Responsibilities
Assist with budgeting, forecasting, and labor management for catering operations.
Review Banquet Event Orders (BEOs), invoices, and event summaries for accuracy.
Create and process catering invoices, billing documents, and event reconciliations in a timely manner.
Assist with managing the catering software systems, including event updates, menu input, client details, and operational reporting.
Coordinate event details and catering requests within catering management platforms to ensure accurate communication across departments.
Monitor food, beverage, and supply costs to maintain profitability targets.
Track inventory usage and coordinate product ordering with purchasing teams.
Leadership & Staff Development
Supervise part-time and event-based catering staff.
Assist with hiring, scheduling, training, and performance management.
Promote a culture of teamwork, accountability, safety, and exceptional service.
Ensure compliance with health department regulations, food safety standards, and company policies.
Expectations:
The Catering Services Manager is expected to deliver exceptional hospitality and customer service to our client and all our guests. They are to maintain a professional and solutions-oriented demeanor in high-pressure event environments. They are to uphold confidentiality and lead by example through strong work ethic, accountability, teamwork, and attention to detail.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
• Requires at least 2 years of experience
• Prior experience in a management or supervisory role preferred
• Previous experience in events, hospitality and catering preferred
• Requires a bachelor's degree or equivalent experience
• Available to work event-based hours
• Must have excellent communications skills
• Complete Food Handlers and Alcohol Service Certifications as required
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Ability to stand for extended periods of time
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.