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Frost Bank Call Center Jobs (NOW HIRING)

Frost Bank

Business Banker II

Granbury, TX · On-site

Process referrals from the financial center relationship managers and other areas of the bank for ... At Frost, we care about your health, your family, and your future and strive to have our benefits ...

F&M Bank

Call Center Specialist II

Lodi, CA · On-site

$21.40 - $24.61/hr

They are the "voice" of the Bank to our customers and, as such, are expected to provide exemplary ... Call Center Specialists respond to a high volume of inbound calls and chats, providing prompt, high ...

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Division: Beacon Bank & Trust Department: Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be ...

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How much do frost bank call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for frost bank call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Frost Bank Call Center representative?

A Frost Bank Call Center job involves assisting customers with their banking needs over the phone. Representatives handle inquiries about accounts, transactions, online banking, and financial products while providing excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Frost Bank's services. Employees may also assist with fraud prevention, account troubleshooting, and financial education. Training is provided to ensure employees are well-equipped to support customers effectively.

What is a typical day like for a Frost Bank Call Center representative?

A typical day for a Frost Bank Call Center representative involves answering incoming calls from customers regarding account information, transactions, and resolving concerns or service requests. You’ll use specialized banking and customer management software to assist with each inquiry, often collaborating with teammates or other departments when more complex issues arise. The environment is fast-paced and focused on providing efficient, accurate, and friendly service to every caller. Representatives may handle a variety of scenarios daily, ranging from routine balance questions to assisting with fraud concerns, making each day varied and engaging. Consistent support and ongoing training are provided to help you grow your skills and advance within the company.

What are the key skills and qualifications needed to thrive in the Frost Bank Call Center position, and why are they important?

To excel in a Frost Bank Call Center role, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and banking applications is typically required. Exceptional communication, patience, and the ability to stay calm under pressure set top performers apart. These competencies ensure efficient handling of customer inquiries, accurate resolution of banking issues, and a positive customer experience.

What do you do at a Frost Bank Call Center?

A Frost Bank Call Center representative handles customer inquiries, provides account information, assists with banking transactions, and resolves issues over the phone. The role requires strong communication skills, knowledge of banking products, and the use of customer service software. Employees typically work in a call center environment with scheduled shifts.

What is Frost Bank call center's hiring process?

Frost Bank call center's hiring process typically involves submitting an online application, participating in a phone or virtual interview, and completing any required assessments or background checks. Candidates may also undergo in-person interviews and training before starting the role, which often requires good communication skills and customer service experience.
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Frost Bank Call Center jobs near you
Infographic showing various Frost Bank Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Business Banker II

Frost Bank

Granbury, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 hours ago

Job description

Job Description

It's about helping small businesses achieve big goals.

Do you thrive in building relationships with people and care about helping grow their small business? Are you known as a self-starter who adapts quickly to fast-paced environments? Do you enjoy being active in your community and believe in selfless service?

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Business Banker II, you'll partner closely with the business banking sales manager to track weekly progress, identify areas of opportunity, analyze marketing results, and achieve monthly call and product sales goals. You'll also be responsible for delivering products to designated segments of the small business market. Prospecting and cold-calling are a part of the job, but to you, it's an opportunity to build long-lasting relationships with folks who can benefit from your financial expertise. You welcome a challenge and are always ready to support others on their journey toward financial success.

What you'll do:

  • Become familiar with your clients and their business to understand and act on their needs

  • Achieve monthly call and product sales goals set by the sales manager

  • Report weekly activity and marketing results to the sales manager of business banking

  • Manage and support loan commitments with accuracy and efficiency

  • You champion Frost's philosophy and core values in the work you do by caring for your clients, having a willingness to do more than you're asked because it's the right thing to do, and doing so with excellence

  • Process referrals from the financial center relationship managers and other areas of the bank for small business products, including loans, depository accounts, trusts, and cash management services

  • Support specific financial centers' defined geographic areas, specific census tracts, and customer relationships once products are sold and accounts are opened

  • Stay up to date on bank products and services by regularly attending training classes

  • Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

  • Have a background in banking and lending solutions

  • Have prior experience with cold-calling and analyzing credit reports and financial statements

  • Have knowledge of business loan center procedures

  • Excellent written and verbal communication skills

  • Strong organizational and time-management skills

  • Proficiency in Microsoft applications

Additional Preferred Skills:

  • Bachelor's degree

  • Previous banking experience and knowledge of bank products

Frost Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

  • Medical, dental, vision, long-term disability, and life insurance

  • 401(k) matching

  • Generous holiday and paid time off schedule

  • Tuition reimbursement

  • Extensive health and wellness programs, including our Employee Assistance Program

  • Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.

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