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Customer Loyalty Rep Jobs (NOW HIRING)

Avis Budget Group

$15.75 - $21.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

Avis Budget Group

$19.50/hr

You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds ...

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How much do customer loyalty rep jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer loyalty rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Loyalty Reps?

Customer Loyalty Representatives are professionals who work to retain customers and build long-term relationships between customers and a company. They address customer concerns, manage complaints, and provide solutions to improve customer satisfaction. Their role often involves offering incentives, resolving issues, and ensuring that customers have a positive experience with the brand. By doing so, they help reduce customer churn and increase overall loyalty to the business.

How does a Customer Loyalty Rep typically collaborate with other departments to resolve customer issues?

Customer Loyalty Reps work closely with departments such as sales, technical support, and billing to address customer concerns and improve satisfaction. Collaboration often involves escalating complex cases, gathering product or service information, and following up on resolutions to ensure the customer's needs are met. Effective communication and teamwork are essential, as Customer Loyalty Reps act as the customer's advocate within the company, coordinating efforts to create a seamless support experience.

What are the key skills and qualifications needed to thrive as a Customer Loyalty Rep, and why are they important?

To thrive as a Customer Loyalty Rep, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and loyalty program platforms is typically required. Excellent communication, active listening, and patience are crucial soft skills for building rapport with customers and resolving concerns. These skills and tools are vital for fostering customer retention, addressing issues efficiently, and contributing to overall business success.
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Customer Loyalty Rep jobs near you

Customer Loyalty Representative - On Site

Anticimex Carolinas

Charlotte, NC

$15.75 - $21.25/hr

Other

PTO

Posted 13 days ago

Job description

Customer Loyalty Representative - On Site

Now hiring in Charlotte, Mint Hill, and Matthews area!

In 2018, Killingsworth Environmental was acquired by Anticimex, a vibrant and diverse international company with over 80 years of experience with state-of-the-art offerings to provide our commercial and residential clients with the most efficient, accommodating, and environmentally friendly service possible. Our vision is to be the global leader in preventive pest control. We are changing our industry and we want you to join us.

Job Summary:

As a full-time Customer Loyalty Representative, you're the contact and face of the company for our customers. You will provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Killingsworth Environmental, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!

What You Bring To The Table:
  • A knack for outside-the-box thinking and a love of problem-solving & creativity
  • First in line to handle a customer's call. Answer billing questions, schedule services, address concerns
  • Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
  • Monitor emails and respond to customers via email in a timely fashion
  • Delivery of a great customer experience every time
  • Deescalate calls or direct them to the proper department for assistance
  • Communicate closely with the field team, managers, sales team, and other departments
  • Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
  • Assist your teammates and managers whenever needed
Job Responsibilities:
  • Practice honesty, integrity, and passion every day
  • Assist customers with a friendly, upbeat, and helpful attitude each time
  • Resolve a customer's call or email in a timely and accurate fashion
  • Communicate and share information in a professional and kind manner among other teammates while following the manager's instructions
  • Take the initiative to problem solve, research, investigate, and come up with solutions for customers' concerns
  • Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center
Basic Requirements:
  • High school diploma or GED.
  • Two or more years of administrative/office experience
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • The ability to multi-task and thrive in a fast-paced environment
  • The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused.
  • Strong verbal and written communication skills
Desired Experience:
  • Minimum of 1 year of call center experience.
  • Associate degree
Advancement & Work/Life Balance:
  • Career path that leads to multiple businesses under the umbrella of our parent company Anticimex, to include mobility to Anticimex corporate
  • Paid time off including paid holidays
  • Network of peers to assist
Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Monday through Friday daytime work schedule.

Killingsworth Environmental is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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