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Kaiser Call Center Jobs in Riverside, CA (NOW HIRING)

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

The Call Center Manager will supervise a team of customer care representatives, establish ... Kaiser Medical * United Healthcare Dental * CoPower Vision * Vacation Pay * Sick Pay * Holiday Pay ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish ... Kaiser Medical * United Healthcare Dental * CoPower Vision * Vacation Pay * Sick Pay * Holiday Pay ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish ... Kaiser Medical * United Healthcare Dental * CoPower Vision * Vacation Pay * Sick Pay * Holiday Pay ...

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How much do kaiser call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for kaiser call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a Kaiser Call Center representative?

A Kaiser Call Center job involves assisting members, providers, and the public with inquiries about health plans, benefits, billing, and appointments. Representatives handle incoming calls, provide customer support, and resolve issues efficiently. Strong communication skills, knowledge of Kaiser Permanente services, and a customer-focused approach are essential. Employees may also assist in scheduling, claims processing, and troubleshooting account concerns.

What does a Kaiser Call Center representative do?

A typical day as a Kaiser Call Center representative involves handling incoming calls from members and patients, assisting with appointment scheduling, answering benefit and claims questions, and providing information about Kaiser Permanente services. You’ll work closely with both callers and other departments to resolve issues efficiently and accurately. The role requires continuous multitasking and maintaining a professional, empathetic tone throughout each interaction. Teamwork and regular communication with supervisors and colleagues are also important, as you often collaborate to improve service quality or tackle more complex cases.

What are the key skills and qualifications needed to thrive in the Kaiser Call Center position?

To thrive as a Kaiser Call Center representative, you need excellent communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, health insurance platforms, and basic office software is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help candidates excel in this role. These abilities ensure customer needs are addressed efficiently while maintaining high service standards in a fast-paced healthcare environment.

What are popular job titles related to Kaiser Call Center jobs in Riverside, CA?

For Kaiser Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Kaiser Call Center jobs in Riverside, CA look for?

The top searched job categories for Kaiser Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Kaiser Call Center jobs?

Cities near Riverside, CA with the most Kaiser Call Center job openings:

Kaiser Call Center jobs near you
Infographic showing various Kaiser Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Manager

the bugman Termite and Pest Control

Anaheim, CA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Key responsibilities

  • Manage the day-to-day activities of the call center to ensure exceptional service delivery.

  • Supervise and coach a team of customer care representatives, establishing performance standards and monitoring performance metrics.

  • Develop and enforce call center policies and procedures to optimize workflows and enhance the customer experience.

Job description

Top Five Reason to work at the bugman
  • Positive & fun company culture
  • Outstanding reputation in the community
  • Capable and competent team members
  • Opportunity for advancement
  • Great pay & benefits

A Message from the President and CEO
I want to personally let you know that here at the bugman we walk our talk and live out our Core Values every day. It's not unusual to meet team members here at the bugman that have been with our company for 10, 20, 25 years. It's not by accident- we take care of our team members, and our team members take care of our customers.
If you are looking for somewhere to call home, you might have just found it - apply today!
Thank you,
Brian Olson
Company Overview
the bugman, an award winning termite and pest control company, is now seeking an experienced Call Center Manager to join our team. We're growing at a rapid pace and are looking for committed and hard working individuals dedicated to customer service. We offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. If you have high standards and want to work with the "best of the best," apply with us!
We're different from other pest and termite companies - we are known in the community for having the highest standards of work, with an undisputed reputation for customer service. Since 1958, our success has been built upon professional application, the highest craftsmanship, and most importantly a team of committed and successful individuals dedicated to customer service.
This is not just a "job." We are offering a career opportunity to work with people who value your work ethic and commitment to quality work. We have very little turnover because we treat our people right!
At the bugman, we offer a fun and motivating workplace experience. People like working here! Our managers are more like coaches - they provide support and encouragement to be your best.
Check our Careers page and see for yourself! https://careers.thebugman.com/
Position Overview
We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities of the call center, ensuring exceptional service delivery, and driving operational efficiency. The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience.
The ideal candidate will have a strong background in call center management, excellent leadership skills, and a proven ability to optimize workflows, manage schedules, and monitor performance metrics. This position requires a hands-on approach to coaching and mentoring team members while maintaining a high standard of customer satisfaction.
As a Call Center Manager, you will
  • Lead a team of customer care representatives
  • Serve as the subject matter expert in the phone system and CRM
  • Fulfill service routes for maximum efficiency
  • Resolve customer service opportunities
  • Monitor calls to maintain our service quality
  • Collaborate with the leadership team to ensure full circle customer service
  • Maintain accurate service and team member records
  • Exhibit performance standards and values expected of your team
  • Develop and enforce call center policy and procedures
  • Provide career development for customer care representatives

Requirements
  • Bachelor's degree, MBA or related advanced degree
  • Minimum 2-3 years of experience in a Call Center Management role
  • Valid SPCB Branch 2 and 3 license is a plus
  • Ability to maintain confidentiality and handle sensitive information
  • Verifiable references
  • Successful completion of a drug screening
  • Proficient with Microsoft Office applications and CRM software

Work Schedule
  • Full Time
  • Monday through Friday
  • Availability on Saturday as needed

Attributes Needed to be Successful
  • Strong leadership and time management skills
  • Excellent communication and interpersonal skills
  • Motivated to positively affect company culture
  • Follows and supports bugman process and procedures
  • Self-starter and critical thinker
  • Dedicated to meeting deadlines and exceeding expectations
  • Able to relate to different personality styles
  • Customer focused mindset
  • Goal oriented with a sales driven approach

Competitive Benefits and Compensation
  • Earn between $65,000 to $85,000 a year, Depending on Experience
  • All expenses paid company vehicle
  • Advances licensing opportunities
  • Team member referral bonuses
  • Awards & Incentives
  • 401K Retirement Plan
  • Kaiser Medical
  • United Healthcare Dental
  • CoPower Vision
  • Vacation Pay
  • Sick Pay
  • Holiday Pay

Here at the bugman we believe that what we do makes a difference in the lives of our neighbors. We take great pride in our work, knowing that we are playing a part in keeping our community happy and pest free. We tackle challenges and solve problems with our customers in mind.
Feel free to reach out to our hiring team at (714) 294-6016 or Careers@thebugman.com.
the bugman is a drug free workplace, complies with California Fair Change Act, and an Equal Opportunity Employer. the bugman does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are by qualifications, merit, and business need.

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