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Kaiser Call Center Jobs in Riverside, CA (NOW HIRING)

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$11

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$26

How much do kaiser call center jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for kaiser call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to be the highest paying positions, often earning significantly more than frontline customer service representatives. These roles typically require leadership skills, experience, and sometimes certifications, and they oversee teams and processes within the call center environment.

What are the key skills and qualifications needed to thrive in the Kaiser Call Center position, and why are they important?

To thrive as a Kaiser Call Center representative, you need excellent communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, health insurance platforms, and basic office software is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help candidates excel in this role. These abilities ensure customer needs are addressed efficiently while maintaining high service standards in a fast-paced healthcare environment.

What is a Kaiser Call Center job?

A Kaiser Call Center job involves assisting members, providers, and the public with inquiries about health plans, benefits, billing, and appointments. Representatives handle incoming calls, provide customer support, and resolve issues efficiently. Strong communication skills, knowledge of Kaiser Permanente services, and a customer-focused approach are essential. Employees may also assist in scheduling, claims processing, and troubleshooting account concerns.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized medical professionals, senior corporate executives, or successful entrepreneurs. These positions often require extensive experience, advanced skills, or significant responsibility, and may involve long hours or high-pressure environments.

What does a typical day look like for a Kaiser Call Center representative?

A typical day as a Kaiser Call Center representative involves handling incoming calls from members and patients, assisting with appointment scheduling, answering benefit and claims questions, and providing information about Kaiser Permanente services. You’ll work closely with both callers and other departments to resolve issues efficiently and accurately. The role requires continuous multitasking and maintaining a professional, empathetic tone throughout each interaction. Teamwork and regular communication with supervisors and colleagues are also important, as you often collaborate to improve service quality or tackle more complex cases.

Is getting hired at Kaiser hard?

Getting hired for a position at Kaiser Call Center can involve a competitive application process that includes submitting an online application, passing assessments, and participating in interviews. Candidates with strong communication skills, customer service experience, and relevant certifications may have an advantage. The hiring process duration varies depending on the role and the number of applicants.

Why are people leaving Kaiser Permanente?

Employees at Kaiser Call Center may leave due to factors such as workload, compensation, or work-life balance issues. High turnover can also result from job stress, limited advancement opportunities, or organizational changes. Addressing these concerns often involves improving work conditions and employee support programs.
What are popular job titles related to Kaiser Call Center jobs in Riverside, CA? For Kaiser Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Kaiser Call Center jobs in Riverside, CA look for? The top searched job categories for Kaiser Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Kaiser Call Center jobs? Cities near Riverside, CA with the most Kaiser Call Center job openings:
Kaiser Call Center jobs near you
Infographic showing various Kaiser Call Center job openings in Riverside, CA as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,869 per year, or $18.7 per hour.
Specialty RN TTP Training - ICU

Specialty RN TTP Training - ICU

Kaiser Permanente

Irvine, CA • On-site

Other

Posted 9 days ago

Job description

Description:
Job Summary:

As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures. Demonstrates performance consistent with the Medical Center Vision, Mission, and Strategic Plan of the organization. Remains flexible to changing systems; is expected to demonstrate quality and effectiveness in work habits and clinical practice; and treats co-workers, patients, families, and all members of the health care team with dignity and respect.
Essential Responsibilities:

  • The Registered Nurse demonstrates proficiency by exhibiting the following skills, competencies, and behaviors:
  • Leadership:
  • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities, and applicable state, federal and local laws.
  • Serves as a leader of the health care team; delegates tasks appropriately, and demonstrates appropriate accountability.
  • Understands own and team members scope of practice and escalates issues as appropriate.
  • Demonstrates professional, supportive behavior.
  • Champions new ideas.
  • Leads and directs others through the change process.
  • Utilizes communication strategies including chain of command and issue escalation, which result in intended outcomes.
  • Participates in problem identification and resolution.
  • Mentors, orients, and coaches others in unit specific operations and patient care activities
  • Shares responsibility and authority with subordinates and holds him/her accountable for performance.
  • Demonstrates ability to problem solve with other departments in order to assist member problem resolution.
  • Prioritizes, delegates, and supervises work assignments appropriately to ensure completion of patient care activities.
  • Complies with regulatory requirements, policies, procedures, and standards of practice.
  • Nursing Process:
  • Develops and/or contributes to the individualized plan of care that reflects assessment, planning, implementing, and evaluating the outcomes of that plan.
  • Ensures plan shows multidisciplinary planning, consultation, and education.
  • Ensures plan is reflective of admission or outpatient database, on-going findings, age appropriate care, cultural specific needs, and appropriate acuity.
  • Ensures plan is discussed with patient, family/significant others, and completed in a timely manner.
  • Monitors the patients progress based on the plan.
  • Revises plan on ongoing basis based on patient condition and evaluation of progress.
  • Ensures care meets standards of practice.
  • Ensures effective development and completion of discharge plan including discharge barriers and patient/family education.
  • Ensures that patient clearly understands discharge instructions. In outpatient, identify barriers and needs for patient/family education that will facilitate the outpatient medical management plan.
  • Ensures patient safety related but not limited to, medications and procedures utilizing the five rights; patient falls; decubitus prevention and prevention of nosocomial infections.
  • Ensures optimal pain control and patient comfort; identifies and discusses patient anxieties, fears or concerns regarding patient condition, treatment or discharge.
  • Ensures that patient understands medication purpose, side effects, and administration instructions in the hospital as well as at the time of discharge.
  • Patient Care Experience:
  • Practices customer service standards as defined by the Service Area, Medical Center, and specified department.
  • Promptly answers call lights, alarms, and patient requests.
  • Makes appropriate referrals and facilitates the customers ability to utilize resources.
  • Maintains and protects patient confidentiality.
  • Ensures clean, orderly, and functional work environment.
  • Treats all families of patients with courtesy, respect, kindness and compassion.
  • Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs.
  • Gives patients information in a way they can understand and ensures comprehension.
  • Provides a patient care experience that exceeds members expectations.
  • Patient Care Experience:
  • Practices customer service standards as defined by the Service Area, Medical Center, and specified department.
  • Promptly answers call lights, alarms, and patient requests.
  • Makes appropriate referrals and facilitates the customers ability to utilize resources.
  • Maintains and protects patient confidentiality.
  • Ensures clean, orderly, and functional work environment.
  • Treats all families of patients with courtesy, respect, kindness and compassion.
  • Provides an optimal patient care experience by actively listening to the needs of patients and family members and taking responsibility for meeting those identified needs.
  • Gives patients information in a way they can understand and ensures comprehension.
  • Provides a patient care experience that exceeds members expectations.
  • Team Commitment:
  • Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.
  • Confronts difficult or conflict situations constructively and seeks appropriate assistance.
  • Takes accountability for own actions and accepts constructive criticism.
  • Acts as a resource, preceptor, and mentor to new employees, registry, students, and other team members.
  • Attends all mandatory meetings, in-services and staff meetings as required, actively participates in other departmental professional development. (Requirement may vary for per diem staff).
  • Participates with the assessment of current and future unit learning needs and development of an annual education plan.
  • Keeps self informed of activities on the unit and makes recommendations for change.
  • Adheres to Attendance Program.
  • Reports to assigned area promptly, being present and available for report at beginning of assigned shift.
  • Supports a collaborative Labor-Management Partnership environment through unit based teams.
  • Fiscal Responsibility:
  • Organizes work to minimize the use of overtime.
  • Identifies and assists in systems improvement that needs simplification or correction.
  • Utilizes payroll and non-payroll resources to their maximum potential.
Basic Qualifications:
Experience
  • One (1) year full-time equivalent experience as an RN in Acute Care setting.
Education
  • N/A
License, Certification, Registration

  • Registered Nurse License (California)

  • Basic Life Support

  • Advanced Cardiac Life Support within 2 months of hire
Additional Requirements:

  • Candidates can only apply to one (1) specialty per cohort. This is a Specialty Training Program. Applicants will be required to successfully complete the KP training program. Additional certifications including cards of completion and/or advanced certification must be obtained in accordance with experience requirements as specified by the department specialty. Will work both 8 or 12 hour shifts and must sign 12 hour agreement. Night shift rotations maybe required to orient. Didactic hours are primarily day shift 7am-7pm or 7am-3:30pm. Notes: Upon successful completion of training program, trainees must apply for open positions, within the area of specialty in their respective medical centers. Positions will be awarded by affiliate seniority and may be PT or FT and day evening or nights.

Preferred Qualifications:
  • N/A
Notes:

  • Updated LOA Agreement - Positions will be awarded by affiliate seniority and then by none affiliate seniority and may be PT or FT and evening or nights after completion of the program.

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