ZipRecruiter

Log In

1

Wfm Call Center Jobs (NOW HIRING)

Northern Base

Cyra Tester

Detroit, MI · Remote

... Center Testing Experience * CXone Studio / Architect IVR Testing * Genesys Cloud IVR Testing * Call ... WFM | Call Routing | IVR Platforms

Ariat

Sr. Director Call Center

San Leandro, CA · On-site

$160K - $175K/yr

Choosing, deploying, and tuning the technology stack - CRM, telephony, WFM, knowledge base, AI ... About You * 8-12+ years in call center or customer service operations, including 5+ years leading ...

Miratech

Genesys Cloud Architect

$66.50 - $84.75/hr

... contact center solutions • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsWfm Call Center Jobs

Wfm Call Center information

See salary details

$10

$17

$25

How much do wfm call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a WFM call center professional?

A WFM (Workforce Management) role in a call center involves planning, forecasting, scheduling, and monitoring staff to ensure the center operates efficiently. WFM specialists analyze call volumes, predict staffing needs, create employee schedules, and track real-time performance data. Their goal is to balance customer service levels with labor costs by making sure the right number of agents are available at the right times. They also help manage time-off requests, shift swaps, and adherence to schedules. Overall, WFM roles are critical for optimizing resources and maintaining high-quality service in call centers.

What are the key skills and qualifications needed to thrive as a WFM call center professional?

To thrive as a WFM Call Center professional, you need strong analytical skills, attention to detail, and experience with forecasting, scheduling, and real-time management—typically supported by relevant education or prior call center operations experience. Proficiency with WFM software like NICE, Verint, or Genesys and knowledge of reporting tools such as Excel are commonly required. Excellent communication, problem-solving, and adaptability help you collaborate with teams and respond to dynamic call center environments. These skills ensure efficient staffing, optimal service levels, and smooth operations, directly impacting customer satisfaction and business outcomes.

How does a WFM call center professional collaborate with different teams to optimize staffing and scheduling?

WFM professionals in call centers work closely with operations managers, team leaders, and HR to ensure staffing levels meet call volume demands. They use forecasting tools and real-time data to adjust schedules, communicate changes, and address staffing gaps promptly. Collaboration is ongoing, as WFM teams provide insights to help improve service levels while balancing employee needs and operational goals. Regular meetings and clear communication are essential to maintain alignment across all departments.

What is the difference between Wfm Call Center vs Call Center Supervisor?

AspectWfm Call CenterCall Center Supervisor
Primary RoleWorkforce management, scheduling, forecastingOversees daily call center operations and staff
Required SkillsData analysis, forecasting, scheduling toolsLeadership, communication, problem-solving
Work EnvironmentOffice-based, analytical tasksSupervisory, team management
Common CertificationsWorkforce management software certificationsCustomer service or management certifications

Wfm Call Center roles focus on planning and optimizing staffing levels using data analysis, while Call Center Supervisors manage daily operations and team performance. Both roles are essential in a call center environment but differ in responsibilities and skill sets.

How do I get into a WFM call center?

To get into a WFM (Workforce Management) call center role, candidates typically need strong organizational and communication skills, experience with scheduling software, and an understanding of call center operations. Relevant certifications or training in workforce management tools like NICE or Verint can improve prospects, and previous experience in customer service or call center environments is often preferred.

Is Wfm call center a good career?

A WFM (Workforce Management) call center role involves scheduling, forecasting, and analyzing staffing needs to ensure efficient operations. It can be a stable career with opportunities for advancement, especially for those with strong organizational and analytical skills, and often requires familiarity with workforce management tools and software. The job typically offers regular hours and the potential for skill development in operations and data analysis.
More about Wfm Call Center jobs

What cities are hiring for Wfm Call Center jobs?

Cities with the most Wfm Call Center job openings:

What are the most commonly searched types of Wfm Call Center jobs?

The most popular types of Wfm Call Center jobs are:

What states have the most Wfm Call Center jobs?

States with the most job openings for Wfm Call Center jobs include:

What job categories do people searching Wfm Call Center jobs look for?

The top searched job categories for Wfm Call Center jobs are:

Wfm Call Center jobs near you
Infographic showing various Wfm Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Cyra Tester

Northern Base

Detroit, MI • Remote

Full-time

Posted 16 days ago

Job description

Hiring Alert | Cyra Tester

Location:Remote (USA)

Employment Type: Full-Time
Experience Required: 6–10 Years
Visa Type: USC / GC Only

Must-Have Skills:
• Cyara Testing Platform (Cyara Velocity, Cruncher, Pulse)
• IVR Testing & Voice Application Testing
• Automated Test Script Development & Execution
• Contact Center Testing Experience
• CXone Studio / Architect IVR Testing
• Genesys Cloud IVR Testing
• Call Routing, Queues, Skills & CTI Validation
• DTMF / ASR / TTS Validation
• Voice Load & Performance Testing
• Call Simulation & Concurrent Call Testing
• Regression, Smoke & Functional Testing
• Python / JavaScript for Test Automation
• Test Case Design & Execution
• Defect Analysis, Troubleshooting & Reporting
• End-to-End Customer Journey Testing

Preferred Experience:
• 4+ years of experience working with contact center technologies.
• Hands-on experience testing IVR platforms (Manual + Cyara Automation).
• Strong understanding of contact center concepts including IVR, Bots, Routing, CTI, Agent Desktop, Dialers, and WFM.
• Experience with voice automation and performance testing frameworks.
• Strong analytical, troubleshooting, and communication skills.

Education:
Bachelor’s Degree in Computer Science or related field preferred.

Tech Stack:
Cyara | Cyara Velocity | Cyara Cruncher | Cyara Pulse | IVR Testing | Voice Application Testing | Contact Center Testing | CXone Studio | Genesys Cloud | CTI | DTMF | ASR | TTS | Voice Automation | Performance Testing | Regression Testing | Smoke Testing | Functional Testing | Python | JavaScript | Test Automation | Customer Journey Testing | WFM | Call Routing | IVR Platforms