ZipRecruiter

Log In

1

Wfm Call Center Jobs (NOW HIRING)

AAA Washington

Call Center Scheduler

Bellevue, WA · On-site

$23.05 - $27.07/hr

CALL CENTER SCHEDULER (WORKFORCE COORDINATOR) WHAT YOU'LL DO: This role supports daily and short ... Report variances to WFM Leadership. * Ensure schedules and time records are accurate and properly ...

Mira Home

Workforce Management Specialist

Orem, UT · On-site

$20/hr

Track and report on key WFM metrics, including adherence, utilization, occupancy, and shrinkage * Partner with call center leadership to identify staffing gaps, coverage risks, and opportunities to ...

New

Gentis Solutions

HR Call Center Support I

Austin, TX · On-site

Call center or customer service experience, whether in HR or not * Ability to learn and work ... Backfill, previous CW found permanent employment outside WFM Internal Team Interactions: MS Teams ...

New

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

Texas City, TX

$55.50 - $70.75/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Pindrop

Senior Solutions Engineer

$56.50 - $73/hr

... center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing. • Proven ability to thrive in fast-paced, dynamic ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Zoro

Real Time Specialist

Chicago, IL

$17.25 - $21.75/hr

The Call Center Workforce Management (WFM) Real-Time Specialist will partner with the Workforce Management team, to monitor real time inbound call and email traffic to ensure optimum efficiencies and ...

Maximus

WFM Manager - Nashville, TN

Nashville, TN · On-site

As a WFM Manager, you will lead all workforce management functions, including forecasting, staffing ... Call Center performance. - Generate reports in accordance with schedules and provide reports ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

next page

Showing results 1-20

All JobsWfm Call Center Jobs

Wfm Call Center information

See salary details

$10

$17

$25

How much do wfm call center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Wfm Call Center vs Call Center Supervisor?

AspectWfm Call CenterCall Center Supervisor
Primary RoleWorkforce management, scheduling, forecastingOversees daily call center operations and staff
Required SkillsData analysis, forecasting, scheduling toolsLeadership, communication, problem-solving
Work EnvironmentOffice-based, analytical tasksSupervisory, team management
Common CertificationsWorkforce management software certificationsCustomer service or management certifications

Wfm Call Center roles focus on planning and optimizing staffing levels using data analysis, while Call Center Supervisors manage daily operations and team performance. Both roles are essential in a call center environment but differ in responsibilities and skill sets.

What jobs pay 4000 a week without a degree?

In a WFM Call Center role, earning $4,000 a week typically requires advanced experience, supervisory responsibilities, or specialized skills such as workforce management, analytics, or team leadership. Most entry-level positions do not reach this income level without additional certifications or extensive experience, and high-paying roles often involve performance-based bonuses or commissions. Alternative high-earning jobs without a degree include sales, real estate, or skilled trades, but these are less common in call center environments.

What are the key skills and qualifications needed to thrive as a WFM (Workforce Management) Call Center professional, and why are they important?

To thrive as a WFM Call Center professional, you need strong analytical skills, attention to detail, and experience with forecasting, scheduling, and real-time management—typically supported by relevant education or prior call center operations experience. Proficiency with WFM software like NICE, Verint, or Genesys and knowledge of reporting tools such as Excel are commonly required. Excellent communication, problem-solving, and adaptability help you collaborate with teams and respond to dynamic call center environments. These skills ensure efficient staffing, optimal service levels, and smooth operations, directly impacting customer satisfaction and business outcomes.

Is WFM a good career?

Workforce management (WFM) in call centers involves scheduling, forecasting, and staffing to optimize operations. It is a stable career with opportunities for advancement, requiring skills in data analysis, communication, and familiarity with WFM tools like NICE or Verint. The role often offers regular hours and the potential for remote work.

What is WFM in a call center?

WFM in a call center stands for Workforce Management, which involves forecasting call volume, scheduling staff, and monitoring performance to ensure optimal staffing levels and service quality. WFM professionals use tools like scheduling software and data analysis to improve operational efficiency and meet service goals.

What is a WFM (Workforce Management) role in a call center?

A WFM (Workforce Management) role in a call center involves planning, forecasting, scheduling, and monitoring staff to ensure the center operates efficiently. WFM specialists analyze call volumes, predict staffing needs, create employee schedules, and track real-time performance data. Their goal is to balance customer service levels with labor costs by making sure the right number of agents are available at the right times. They also help manage time-off requests, shift swaps, and adherence to schedules. Overall, WFM roles are critical for optimizing resources and maintaining high-quality service in call centers.

How does a Workforce Management (WFM) professional in a call center collaborate with different teams to optimize staffing and scheduling?

WFM professionals in call centers work closely with operations managers, team leaders, and HR to ensure staffing levels meet call volume demands. They use forecasting tools and real-time data to adjust schedules, communicate changes, and address staffing gaps promptly. Collaboration is ongoing, as WFM teams provide insights to help improve service levels while balancing employee needs and operational goals. Regular meetings and clear communication are essential to maintain alignment across all departments.

How can I make $2000 a week working from home?

A WFM Call Center agent can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning competitive pay rates, which may include bonuses or incentives. Increasing income can also involve developing skills in sales, customer service, or technical support, and working during peak hours or taking on additional shifts. However, reaching this income level consistently depends on the company's pay structure and individual performance.
More about Wfm Call Center jobs
What cities are hiring for Wfm Call Center jobs? Cities with the most Wfm Call Center job openings:
What are the most commonly searched types of Wfm Call Center jobs? The most popular types of Wfm Call Center jobs are:
What states have the most Wfm Call Center jobs? States with the most job openings for Wfm Call Center jobs include:
What job categories do people searching Wfm Call Center jobs look for? The top searched job categories for Wfm Call Center jobs are:
Wfm Call Center jobs near you
Infographic showing various Wfm Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Workforce Management Analysis - Full Time (Call Center)

Workforce Management Analysis - Full Time (Call Center)

Ceasars Entertainment

Las Vegas, NV

Full-time

Posted 27 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

93rd of 146 rated casinos

Job description

The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that will allow the center to meet its service level, sales, abandonment, training, and budgetary goals. The WFM Analyst must be proactive, hardworking, and able to meet deadlines within a fast-paced and dynamic environment. 
 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars".  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Education:      

  • High school graduate or equivalent required

Experience:    

  • 1-3 years of contact center experience including 1-year customer service-oriented job experience. Familiarity with reporting and WFM software.

Abilities:

  • Must be able to type.
  • Must have a thorough knowledge of the WFM processes including scheduling and daily management.
  • Excellent leadership, organizational, listening, interpersonal, analytical, written, and verbal communication skills required.  Excellent, developmental and motivational skills are required.
  • Must have good mathematical skills and a basic understanding of contact center and workforce management terminology and contact center productivity metrics. 
  • Able to work independently as well as with a team and take initiative, with minimal supervision.
  • Must demonstrate an upbeat and positive disposition.
  • Must be a highly motivated, proactive individual and independent thinker.
  • Must be able to handle multiple tasks in a high volume, fast paced environment.
  • Knowledge of computer, telecommunications functions and systems, customer service and telemarketing.

Desired Skills:

  • Some knowledge of IEX or other scheduling software preferred
  • Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word).
  • Some experience with forecasting for a small to large contact center.
  • Adjusts weekly schedules based upon forecasted contact volume and handle times. Approves and schedules time off and overtime based upon the active forecast and intraday. Assists with maintaining annual vacation schedules based upon forecasts and training needs.
  • Assists with gathering and analyzing data of the shift/holiday bids. Also assists with the production and distribution of the shift/holiday bids.
  • Ensures that service level, abandonment, occupancy, and cost per minute goals are met by monitoring and making adjustments to schedules based upon the active forecast and intraday statistics.
  • Monitors activities and assure that agents are adhering to their posted schedules
  • Schedules training, buzz sessions, briefings, team meetings, and all other off phone activities based upon the active forecast and intraday statistics.
  • Responds to all requests from management and supervisors professionally and promptly.
  • Shifts contact volume based upon intraday between different workgroups and contact centers.
  • Assists with the creation of custom reports for management based upon their requests and department needs. Tracks statistics for all department pilots and projects.
  • Maintains and distributes all departmental productivity reports based on data by agent, team, and/or department.
  • Maintains agent information within all departmental databases.
  • Processes attendance, FMLA/LOA tracking and payroll to ensure timeliness and accuracy is at the highest standard
  • Create and distribute the WFM Daily Productivity report
  • Participate in WFM daily buzz sessions
  • Assist in maintaining data records
  • Monitor, create and distribute Agent Adherence report
  • Shadow with WFM Analyst II
  • Distribute Hourly Productivity Updates
  • Assist with moving call volume between all call centers

What Caesars Entertainment employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply