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Wfm Call Center Jobs (NOW HIRING)

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

New York, NY · On-site +1

$71 - $90.50/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and ...

InteLogix

$80K - $85K/yr

Familiarity with WFM, financial systems, and call center reporting platforms preferred

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Wfm Call Center information

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How much do wfm call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for wfm call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Wfm Call Center vs Call Center Supervisor?

AspectWfm Call CenterCall Center Supervisor
Primary RoleWorkforce management, scheduling, forecastingOversees daily call center operations and staff
Required SkillsData analysis, forecasting, scheduling toolsLeadership, communication, problem-solving
Work EnvironmentOffice-based, analytical tasksSupervisory, team management
Common CertificationsWorkforce management software certificationsCustomer service or management certifications

Wfm Call Center roles focus on planning and optimizing staffing levels using data analysis, while Call Center Supervisors manage daily operations and team performance. Both roles are essential in a call center environment but differ in responsibilities and skill sets.

What jobs pay 4000 a week without a degree?

In a WFM Call Center role, earning $4,000 a week typically requires advanced experience, supervisory responsibilities, or specialized skills such as workforce management, analytics, or team leadership. Most entry-level positions do not reach this income level without additional certifications or extensive experience, and high-paying roles often involve performance-based bonuses or commissions. Alternative high-earning jobs without a degree include sales, real estate, or skilled trades, but these are less common in call center environments.

What are the key skills and qualifications needed to thrive as a WFM (Workforce Management) Call Center professional, and why are they important?

To thrive as a WFM Call Center professional, you need strong analytical skills, attention to detail, and experience with forecasting, scheduling, and real-time management—typically supported by relevant education or prior call center operations experience. Proficiency with WFM software like NICE, Verint, or Genesys and knowledge of reporting tools such as Excel are commonly required. Excellent communication, problem-solving, and adaptability help you collaborate with teams and respond to dynamic call center environments. These skills ensure efficient staffing, optimal service levels, and smooth operations, directly impacting customer satisfaction and business outcomes.

Is WFM a good career?

Workforce management (WFM) in call centers involves scheduling, forecasting, and staffing to optimize operations. It is a stable career with opportunities for advancement, requiring skills in data analysis, communication, and familiarity with WFM tools like NICE or Verint. The role often offers regular hours and the potential for remote work.

What is WFM in a call center?

WFM in a call center stands for Workforce Management, which involves forecasting call volume, scheduling staff, and monitoring performance to ensure optimal staffing levels and service quality. WFM professionals use tools like scheduling software and data analysis to improve operational efficiency and meet service goals.

What is a WFM (Workforce Management) role in a call center?

A WFM (Workforce Management) role in a call center involves planning, forecasting, scheduling, and monitoring staff to ensure the center operates efficiently. WFM specialists analyze call volumes, predict staffing needs, create employee schedules, and track real-time performance data. Their goal is to balance customer service levels with labor costs by making sure the right number of agents are available at the right times. They also help manage time-off requests, shift swaps, and adherence to schedules. Overall, WFM roles are critical for optimizing resources and maintaining high-quality service in call centers.

How does a Workforce Management (WFM) professional in a call center collaborate with different teams to optimize staffing and scheduling?

WFM professionals in call centers work closely with operations managers, team leaders, and HR to ensure staffing levels meet call volume demands. They use forecasting tools and real-time data to adjust schedules, communicate changes, and address staffing gaps promptly. Collaboration is ongoing, as WFM teams provide insights to help improve service levels while balancing employee needs and operational goals. Regular meetings and clear communication are essential to maintain alignment across all departments.

How can I make $2000 a week working from home?

A WFM Call Center agent can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning competitive pay rates, which may include bonuses or incentives. Increasing income can also involve developing skills in sales, customer service, or technical support, and working during peak hours or taking on additional shifts. However, reaching this income level consistently depends on the company's pay structure and individual performance.
More about Wfm Call Center jobs
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Wfm Call Center jobs near you
Infographic showing various Wfm Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Genesys Cloud Architect

Genesys Cloud Architect

Miratech

New York, NY

$71 - $90.50/hr

Full-time

Re-posted 12 days ago

Job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.

Responsibilities:

  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation
Qualifications
  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

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