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Call Recording Jobs in Ohio (NOW HIRING)

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

POSITION OVERVIEW We are seeking an experienced Patient Billing Call Center Manager with a proven track record of directly supervising call center agents in a medical billing environment that handles ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Maintain records of customer interactions and call activity Qualifications * Strong verbal communication and active listening skills * Professional and customer-focused demeanor * Basic computer and ...

Limitless East Marketing

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Maintain records of customer interactions and call activity Qualifications * Strong verbal communication and active listening skills * Professional and customer-focused demeanor * Basic computer and ...

Horizon Point Marketing

Call Center Agent

Columbus, OH

$14.50 - $19/hr

Maintain records of customer interactions and call activity Qualifications * Strong verbal communication and active listening skills * Professional and customer-focused demeanor * Basic computer and ...

Nexxaworks

Call Center Representative

Cincinnati, OH

$15.25 - $19.25/hr

As a Call Center Representative, you will be the first point of contact for customers, resolving ... Maintain accurate records of customer interactions and transactions * Assist customers with product ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... records in accordance with federal, state, and local laws and/or security clearance requirements ...

Alphabe Insight Inc

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

As a Call Center Representative, you will be the first point of contact for customers, resolving ... Maintain accurate records of customer interactions and transactions * Assist customers with product ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... records in accordance with federal, state, and local laws and/or security clearance requirements ...

Alphabe Insight Inc

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Update customer records accurately and promptly * Follow communication scripts guidelines Qualifications Requirements * High school diploma or equivalent * Prior experience in a call center or ...

Mark Rink.

Call Center Representative

Cincinnati, OH

$15.25 - $19.25/hr

Update customer records accurately and promptly * Follow communication scripts guidelines Qualifications Requirements * High school diploma or equivalent * Prior experience in a call center or ...

American Electric Power

Senior Voice Engineer

Gahanna, OH · On-site

$116K - $151K/yr

Strong understanding and administration experience with call recording and compliance platforms, including NICE. * Strong experience with E911 solutions, emergency location management, and regulatory ...

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All JobsCall Recording JobsCall Recording Jobs in Ohio

Call Recording information

See Ohio salary details

$28K

$80.3K

$163K

How much do call recording jobs pay per year?

As of Jul 28, 2026, the average yearly pay for call recording in Ohio is $80,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $107,400.00 per year, depending on experience, location, and employer.

What is a Call Recording job?

A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.

What are the key skills and qualifications needed to thrive in the Call Recording position, and why are they important?

To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.

What are some typical responsibilities of a Call Recording Specialist on a daily basis?

A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.

What are popular job titles related to Call Recording jobs in Ohio? For Call Recording jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Recording jobs in Ohio look for? The top searched job categories for Call Recording jobs in Ohio are:
Call Recording jobs near you
Infographic showing various Call Recording job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,292 per year, or $38.6 per hour.
Patient Billing Call Center Manager

Patient Billing Call Center Manager

Medicount Management, Inc.

Evendale, OH • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

POSITION OVERVIEW

We are seeking an experienced Patient Billing Call Center Manager with a proven track record of directly supervising call center agents in a medical billing environment that handles billing inquires and questions. from patients. This is a hands-on leadership role responsible for daily call center operations, agent performance management, staffing, quality assurance, and reporting. The ideal candidate has managed a team of inbound patient billing representatives and understands how to drive results through data, coaching, and accountability.

MINIMUM REQUIREMENTS

Candidates must meet all of the following qualifications to be considered:

  • Minimum 2–3 years of direct supervisory or management experience over a call center team (agent-level experience alone does not meet this requirement)
  • Demonstrated experience managing call center performance metrics, including handle time, service levels, call abandonment rates, and agent scorecards
  • Medical billing, patient questions, EMS billing, or healthcare revenue cycle experience strongly preferred
  • Familiarity with call center platforms and telephony systems (IVR, ACD, CRM, or equivalent)
  • Strong written and verbal communication skills with the ability to deliver clear performance feedback
  • Proficiency in Microsoft Office (Word, Excel, Outlook); experience with reporting and data analysis
  • High school diploma required; associate's or bachelor's degree in business, healthcare administration, or a related field preferred

RESPONSIBILITIES

  • Oversee the daily operations of the patient billing call center, including staffing, scheduling, and workflow management
  • Supervise, coach, and develop call center agents; conduct regular performance reviews and one-on-one check-ins
  • Monitor and analyze call center KPIs — including call volume, handle time, first-call resolution, and abandonment rates — and take corrective action as needed
  • Implement and enforce a midday staffing blackout policy to ensure coverage during peak call volume hours (10:00 AM – 3:30 PM)
  • Investigate and resolve operational disruptions, including technology outages and staffing gaps, to minimize service impact
  • Identify training needs and develop programs to improve agent performance, billing accuracy, and patient satisfaction
  • Prepare and present call center performance reports to senior leadership on a regular basis
  • Maintain compliance with HIPAA, payer guidelines, and internal billing policies
  • Collaborate with billing, coding, and collections teams to resolve patient account escalations
  • Contribute to workforce planning, including hiring, onboarding, and scheduling decisions

PREFERRED QUALIFICATIONS

  • Experience in EMS, ambulance transport billing, or municipal government billing environments
  • Knowledge of Medicare, Medicaid, and commercial insurance billing workflows
  • Familiarity with ZOHO, ESO Solutions. Omni Call or other workforce management methods for staffing call centers
  • Experience implementing or improving abandoned-call tracking and service level agreements (SLAs)
  • Prior experience with workforce management software or call recording and quality monitoring platforms

COMPENSATION & BENEFITS

Medicount Management offers a competitive total compensation package, including:

  • Annual salary of $52,000 – $55,000, commensurate with experience
  • Comprehensive health, dental, vision, and life insurance
  • 401(k) retirement plan with employer matching
  • Paid time off (PTO)

Company Description

Medicount Management, Inc. is a regional EMS Billing Company based in Cincinnati, Ohio. We are excited to present our Ambulance Billing Services proposal to you. With over 29 years of experience in ambulance billing, we have established a strong client base of 400+ municipalities. In 2023 alone, we processed over 400,000 transport claims, solidifying our position as the leading EMS Billing provider in the region. Our exclusive focus is only on EMS ambulance billing, and our dedicated employees have an average tenure of over ten years with our company.