... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
Quick apply
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
Quick apply
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
Quick apply
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
HubSpot powers our marketing engine, Salesforce is being built out for Sales and Customer Success, call recording and conversation intelligence tools are generating valuable data-but without unified ...
HubSpot powers our marketing engine, Salesforce is being built out for Sales and Customer Success, call recording and conversation intelligence tools are generating valuable data-but without unified ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
Quick apply
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
Documented sales playbook and training materials in place Team fully utilizing existing systems with call recording reviews happening weekly Weekly metrics cadence established and consistently ...
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
Quick apply
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
$62K - $91K/yr
They will design, evaluate and maintain telecommunication technologies such as VoIP (OnPrem and Cloud), TDM, Analog, Voicemail, Conference calling, call recording and hard and softphone deployments ...
$62K - $91K/yr
They will design, evaluate and maintain telecommunication technologies such as VoIP (OnPrem and Cloud), TDM, Analog, Voicemail, Conference calling, call recording and hard and softphone deployments ...
Charlotte, NC · On-site +1
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
Charlotte, NC · On-site +1
... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...
Seattle, WA · On-site
Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, * CTR Data analysis Serve as a consultative technology point of contact in the planning, design, implementation and ...
Quick apply
Seattle, WA · On-site
Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, * CTR Data analysis Serve as a consultative technology point of contact in the planning, design, implementation and ...
Be Seen First
Evendale, OH · On-site
$50K - $55K/yr
POSITION OVERVIEW We are seeking an experienced Patient Billing Call Center Manager with a proven track record of directly supervising call center agents in a medical billing environment that handles ...
Quick apply
Be Seen First
Evendale, OH · On-site
$50K - $55K/yr
POSITION OVERVIEW We are seeking an experienced Patient Billing Call Center Manager with a proven track record of directly supervising call center agents in a medical billing environment that handles ...
San Jose, CA · On-site
... Call recording. - Experience with Voice IOS Gateways with H.323, MGCP.
San Jose, CA · On-site
... Call recording. - Experience with Voice IOS Gateways with H.323, MGCP.
Boston, MA · On-site
$62K - $91K/yr
They will design, evaluate and maintain telecommunication technologies such as VoIP (OnPrem and Cloud), TDM, Analog, Voicemail, Conference calling, call recording and hard and softphone deployments ...
Boston, MA · On-site
$62K - $91K/yr
They will design, evaluate and maintain telecommunication technologies such as VoIP (OnPrem and Cloud), TDM, Analog, Voicemail, Conference calling, call recording and hard and softphone deployments ...
... call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ...
... call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ...
$15.25 - $20.25/hr
... • Support call recording, reporting, and workforce management modules • Integration Development • Develop and maintain integrations between Five9 and external systems (e.g., Salesforce ...
$15.25 - $20.25/hr
... • Support call recording, reporting, and workforce management modules • Integration Development • Develop and maintain integrations between Five9 and external systems (e.g., Salesforce ...
Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. Install ...
Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. Install ...
$56.75 - $75.25/hr
Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics * Architect scalable, secure voice integration solutions leveraging Salesforce APIs and ...
$56.75 - $75.25/hr
Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics * Architect scalable, secure voice integration solutions leveraging Salesforce APIs and ...
$29.5K - $42.4K
16% of jobs
$48.3K is the 25th percentile. Wages below this are outliers.
$42.4K - $55.3K
19% of jobs
$55.3K - $68.2K
13% of jobs
The median wage is $69.7K / yr.
$68.2K - $81.1K
14% of jobs
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10% of jobs
$100K is the 75th percentile. Wages above this are outliers.
$94K - $107K
6% of jobs
$107K - $119.9K
4% of jobs
$119.9K - $132.8K
5% of jobs
$132.8K - $145.7K
4% of jobs
$145.7K - $158.6K
8% of jobs
$158.6K - $171.5K
0% of jobs
$29.5K
$84.5K
$171.5K
A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.
To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.
A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.

Full-time
Medical, Dental, Vision, PTO
Re-posted 2 days ago
Finexio is the leader in AP Payments as a Service, the leading embedded payments approach for business-to-business payments. We simplify the way businesses process and receive B2B payments by integrating electronic payments and cash flow improvement solutions directly into customers' accounts payable and procurement software.
We are growing rapidly, processing billions of dollars annually, and are a leading disruptor in the B2B Payments and Fintech industry. The company has raised over $75M in investment and is backed by investors including JP Morgan, Capital One, NBH Bank, Mendon Venture Partners, and Valley Bank.
The Role- Sales Hunter and LeaderThis is not a maintenance role. We are seeking a hands-on Sales Leader to hunt, sell, and close CFOs who will personally carry a quota, close deals, and simultaneously build, refine, and enforce the sales processes and training programs that will scale our team. You will be held accountable to specific metrics, and you will hold your team to the same standard.
You will report directly to the CEO and will have high visibility and autonomy—but with that comes high accountability. We need someone who executes fast, documents everything, and drives results from day one.
What You Will DoCarry a Personal Quota & Close Deals• Personally close 10-13 mid-market corporate accounts ($50M-$200M+ in AP spend) annually
• Run your own pipeline: prospecting, discovery, demos, proposals, and closes
• Lead by example—your team will see you in the trenches daily
Build, Document, and Enforce Sales Processes• Create and maintain sales playbooks, scripts, objection handling guides, and enablement materials
• Implement structured onboarding: new hires are productive within 30 days with clear milestones
• Ensure team members are set up on existing systems (dialers, call recording, CRM workflows) within their first week
• Run weekly roleplay sessions and call reviews—no exceptions
Drive Metrics Visibility & Accountability• Deliver weekly metrics reports to leadership covering activity, conversion rates, and pipeline progression
• Hold weekly team meetings focused on: Metrics Review, Roleplay/Skills, and QA
• Ensure SDRs are booking 3-4 qualified meetings per week within 60 days of hire
• Track and report on: calls made, emails sent, conversations, meetings set, meetings held, opportunities created, proposals sent, and closes
• Identify underperformance early and address it directly—coaching or exiting within 90 days
Own CRM & Sales Operations• Ensure 100% of sales activities are logged in Salesforce—pipeline hygiene is non-negotiable
• Leverage existing tools (Salesforce, ZoomInfo, call recording, email automation) before requesting new ones
• Build dashboards and reports that provide real-time visibility into team and individual performance
Requirements
What Success Looks LikeFirst 30 Days:
• Complete onboarding with full product and process knowledge
• Audit existing team processes, tools, and pipeline
• Deliver first metrics report to CEO
• Begin personal prospecting and pipeline development
First 60 Days:
• Documented sales playbook and training materials in place
• Team fully utilizing existing systems with call recording reviews happening weekly
• Weekly metrics cadence established and consistently delivered
• Personal pipeline building toward quota
First 90 Days:
• SDRs hitting 3-4 qualified meetings per week
• First personal close or advanced-stage opportunity
• Clear performance trajectory for all team members with documented improvement plans where needed
RequirementsNon-Negotiables• 5-10 years of B2B payments experience with verifiable quota attainment
• Track record of personally closing mid-market deals ($50M-$500M AP spend accounts)
• Experience building sales processes and training programs from scratch—not just inheriting them
• Demonstrated history of managing SDR/AE teams to specific, measurable outcomes
• Advanced Salesforce proficiency—you can build reports, dashboards, and workflows yourself
• Comfortable in a fast-paced environment where you execute first and refine later
Who You Are• A doer, not a delegator—you prefer to build it yourself before handing it off
• Metrics-obsessed—you track everything and make decisions based on data
• Process-driven—you document what works and hold people accountable to following it
• Direct communicator—you address issues immediately, not after they fester
• High urgency—you move fast, follow up relentlessly, and don't let things slip
• Resourceful—you leverage existing tools and systems before asking for new ones
• Thick-skinned—you thrive on direct feedback and give it in return
Required Technical Skills• Salesforce (advanced): pipeline management, reporting, dashboards, workflow automation
• Sales engagement tools: experience with dialers, call recording, email automation platforms
• ZoomInfo or similar prospecting tools
• Sales cycle management for 3-9 month complex B2B sales
• AI tools: you use AI daily for email drafting, research, training content, and productivity
Benefits
Why Finexio• Direct access to CEO with high visibility and autonomy
• Opportunity to build and own the sales function at a high-growth company
• Competitive base salary plus uncapped commission
• Equity/stock options
• Medical, dental, and vision
• Flexible PTO
This role is not for everyone. If you want to manage from a distance, wait for processes to be handed to you, or avoid personal accountability to a quota, this isn't the right fit. But if you're energized by building, closing, and leading by example—we want to talk to you.
Compensation - $125k - $150 Base Salary (Uncapped Commission - OTE $225k-$250k) + Equity
* If team targets are being met, there is potential for additional incentive.
Sourced by ZipRecruiter
Embedded software
11 - 50 Employees
Orlando, FL, US
2015