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Call Recording Jobs (NOW HIRING)

Finexio

B2B Payments Sales Leader and Hunter

Dallas, TX · Remote

... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...

Finexio

B2B Payments Sales Leader and Hunter

Chicago, IL · Remote

... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...

Accuro Group

Amazon Connect Consultant

Seattle, WA · On-site

Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, * CTR Data analysis Serve as a consultative technology point of contact in the planning, design, implementation and ...

Finexio

B2B Payments Sales Leader and Hunter

Orlando, FL · Remote

... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...

Finexio

B2B Payments Sales Leader and Hunter

Austin, TX · Remote

... call recording, CRM workflows) within their first week • Run weekly roleplay sessions and call reviews--no exceptions Drive Metrics Visibility & Accountability • Deliver weekly metrics reports to ...

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

POSITION OVERVIEW We are seeking an experienced Patient Billing Call Center Manager with a proven track record of directly supervising call center agents in a medical billing environment that handles ...

Nagarro

Staff Engineer - Salesforce Developer

$56.75 - $75.25/hr

Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics * Architect scalable, secure voice integration solutions leveraging Salesforce APIs and ...

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Call Recording information

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$29.5K

$84.5K

$171.5K

How much do call recording jobs pay per year?

As of Jun 8, 2026, the average yearly pay for call recording in the United States is $84,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a Call Recording job?

A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.

What are the key skills and qualifications needed to thrive in the Call Recording position, and why are they important?

To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.

What are some typical responsibilities of a Call Recording Specialist on a daily basis?

A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.

More about Call Recording jobs
What are the most commonly searched types of Call Recording jobs? The most popular types of Call Recording jobs are:
What states have the most Call Recording jobs? States with the most job openings for Call Recording jobs include:
What job categories do people searching Call Recording jobs look for? The top searched job categories for Call Recording jobs are:
Call Recording jobs near you
Infographic showing various Call Recording job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 14% Part Time, 3% Temporary, and 8% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $84,456 per year, or $40.6 per hour.

Inside Sales Quality & Enablement Lead

MD2 Concierge Medicine

Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Role Overview
The Inside Sales Quality & Enablement Lead is responsible for ensuring that every prospective patient interaction reflects the high-touch, concierge standard of the MD² brand.
This role provides structured call monitoring, quality assurance, and performance coaching across all inbound and outbound Client Relations interactions. The Lead will regularly review recorded calls, evaluate performance against defined quality standards, and deliver consistent, actionable coaching to elevate the team's effectiveness.
In addition to hands-on call review and coaching, this role will manage the call recording platform (RingCentral) and leverage reporting tools to ensure consistent oversight as the organization scales.
Key Responsibilities
Call Monitoring & Quality Assurance
  • Establish and maintain a formal call quality scorecard aligned to MD² brand standards and physician expectations
  • Listen to and evaluate a defined number of calls per rep each week to ensure consistent oversight
  • Monitor call tone, professionalism, value articulation, objection handling, and adherence to process
  • Identify trends, recurring quality gaps, and coaching opportunities
  • Ensure pricing and physician conversations are handled with confidence, accuracy, and care

Coaching & Performance Development
  • Deliver structured 1:1 coaching sessions based on call evaluations
  • Partner with the Client Relations Manager to reinforce performance standards and accountability
  • Support onboarding of new reps through call shadowing, feedback, and skill development
  • Lead periodic team training sessions focused on objection handling, value messaging, and enrollment conversion
  • Help create a culture of continuous improvement and professionalism

Quality Standards & Process Improvement
  • Maintain and evolve the call scoring rubric and QA framework
  • Ensure consistency in messaging across offices and physicians
  • Identify breakdowns in the prospective patient journey and recommend improvements
  • Partner with leadership to refine scripts, talk tracks, and handling of common objections

Call Platform & Reporting Oversight
  • Serve as the primary administrator of the RingCentral platform
  • Ensure call recordings, tagging, and reporting are accurate and accessible
  • Utilize available reporting and conversation insights tools to support quality monitoring
  • Provide regular summaries to leadership on call quality trends, coaching themes, and risk areas

Success in This Role Looks Like
  • Every rep receives consistent, documented call feedback
  • Leadership has visibility into call quality trends
  • Physicians feel confident that prospective patients are handled professionally
  • Objection handling (especially pricing) improves measurably
  • Variability across reps and offices decreases over time

Requirements
  • 5+ years experience in inside sales quality assurance, sales enablement, or coaching
  • Demonstrated experience reviewing recorded sales calls and delivering performance feedback
  • Experience with call recording platforms (RingCentral, Dialpad, Gong, Chorus, etc.)
  • Experience working within CRM systems (HubSpot preferred)
  • Strong communication skills and ability to coach with credibility and empathy
  • Ability to balance performance standards with a high-touch, relationship-driven brand

For Your Hard Work
  • Competitive salary
  • Medical, Dental, and Vision
  • 401K
  • Life, LTD and AD&D
  • Short Term Disability
  • Paid Time Off and Holidays
  • Bonus Program

MD² is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.
If you are interested in this position, please submit your application along with a copy of your resume. Kindly refrain from contacting us directly, as doing so may result in disqualification.
Salary Description
90,000 - 100,000 annually

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