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Call Recording Jobs (NOW HIRING)

PROLIM Global Corporation

cisco migration

Detroit, MI · On-site

... Unified Call Manager • Good knowledge and experience with SBC technologies (Oracle) • Strong understanding of call recording systems (Nice) • Strong E911 experience • Good knowledge and ...

Accuro Group

Amazon Connect Consultant

Seattle, WA · On-site

Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, * CTR Data analysis Serve as a consultative technology point of contact in the planning, design, implementation and ...

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Call Recording information

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$29.5K

$84.5K

$171.5K

How much do call recording jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call recording in the United States is $84,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a call recording?

A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.

What are the key skills and qualifications needed to thrive in the call recording position, and why are they important?

To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.

What are the typical responsibilities of a call recording specialist?

A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.

More about Call Recording jobs
What are the most commonly searched types of Call Recording jobs? The most popular types of Call Recording jobs are:
What states have the most Call Recording jobs? States with the most job openings for Call Recording jobs include:
What job categories do people searching Call Recording jobs look for? The top searched job categories for Call Recording jobs are:
Call Recording jobs near you
Infographic showing various Call Recording job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $84,456 per year, or $40.6 per hour.

Voice Engineer with Genesys Cloud

Staffingine LLC

Rolling Meadows, IL • On-site

Contractor

Re-posted 8 days ago

Job description

Job Title: Voice Engineer with Genesys Cloud
Job Location: Rolling Meadows, IL
Job Type: Contract

Job Description:

  • Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording
  • Develop and maintain documentation for Teams voice services including procedures best practices and troubleshooting guides
  • Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable
  • Handle the Genesys Cloud platform including user accounts permissions and access control
  • Collaborate with senior voice engineers colleagues vendors and stakeholders to implement new voice services and enhance existing ones
  • Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing agent desktop integration etc

Technical Skills Required:

  • Genesys Cloud
  • Cisco Unified Communications Manager Call Manager
  • Cisco Unity Connection
  • Voice Gateways
  • SIP Trunking
  • Voice Codecs
  • Troubleshooting and Problemsolving Skills
  • Network Security Principles and Best Practices
  • Strong understanding of VoIP SIP and other voice technologies
  • Proven experience with Microsoft Teams voice services including voice policies call routing and call recording
  • Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities
  • Experience with contact center technologies and workflows is a plus
  • Cisco Certifications CCNA Voice CCNP Voice CCIE Voice
  • Experience with Corporate Restructuring Activities
  • Experience with Network Diagrams and Documentation
  • Knowledge of Industry Trends and Advancements in Voice Technologies

Soft Skills Required

  • Communication and Interpersonal Skills
  • Collaboration with Cross Functional Teams
  • Technical Support to Endusers
  • Flexibility for System Maintenance and Upgrades