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Call Recording Jobs (NOW HIRING)

Nagarro

Staff Engineer - Salesforce Developer

$56.75 - $75.25/hr

Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics * Architect scalable, secure voice integration solutions leveraging Salesforce APIs and ...

City of DeSoto

Call Taker

Desoto, TX

$45K - $54K/yr

Other duties include maintaining call records, completing general office duties, and verifying and updating dispatch maps. Specific Duties and Responsibilities Processes incoming calls for service by ...

USM

Urgent Need Genesys Architect

San Francisco, CA · On-site

$286K/yr

Identifies best practices for call routing, call recording/steering, workforce management, reporting and works with the business to implement changes and enhancements that enable them to better ...

Workway

Recording Clerk

Saint Louis, MO · On-site

$20.27/hr

Currently, we have a Recording Clerk opportunity with a trusted leader in the title and escrow ... To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515 ...

PLN

Affiliate Program: PPC Commission

Portland, OR

We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...

PLN

Affiliate Telephone PPC

New York, NY

We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...

PLN

Partners - PPC Affiliation

Seattle, WA

We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...

City of DeSoto

Call Taker

Desoto, TX

$45K - $54K/yr

Other duties include maintaining call records, completing general office duties, and verifying and updating dispatch maps. Specific Duties and Responsibilities * Processes incoming calls for service ...

PLN

PPC Affiliate Partner

Durham, NC · On-site

We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...

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All JobsCall Recording Jobs

Call Recording information

See salary details

$29.5K

$84.5K

$171.5K

How much do call recording jobs pay per year?

As of Jun 8, 2026, the average yearly pay for call recording in the United States is $84,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a Call Recording job?

A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.

What are the key skills and qualifications needed to thrive in the Call Recording position, and why are they important?

To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.

What are some typical responsibilities of a Call Recording Specialist on a daily basis?

A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.

More about Call Recording jobs
What are the most commonly searched types of Call Recording jobs? The most popular types of Call Recording jobs are:
What states have the most Call Recording jobs? States with the most job openings for Call Recording jobs include:
What job categories do people searching Call Recording jobs look for? The top searched job categories for Call Recording jobs are:
Call Recording jobs near you
Infographic showing various Call Recording job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 14% Part Time, 3% Temporary, and 8% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $84,456 per year, or $40.6 per hour.

Staff Engineer - Salesforce Developer

Nagarro

Remote

$56.75 - $75.25/hr

Full-time

Posted 21 days ago

Job description

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description
  • Design and develop AI-driven voice solutions using Agentforce Voice
  • Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
  • Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
  • Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
  • Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
  • Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
  • Create and maintain comprehensive technical documentation for voice solutions
  • Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
  • Troubleshoot and optimize voice implementations for performance and reliability
  • Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
  • Mentor junior developers and contribute to team knowledge sharing and professional development
Qualifications
  • 7-10 years of professional experience in Salesforce development
  • Hands-on experience with Salesforce Agentforce Voice or similar conversational AI platform
  • Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows
  • Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns
  • Demonstrated experience with Einstein AI capabilities and analytics
  • Knowledge of VoIP, call handling protocols, and voice telecommunications
  • Proven ability to design scalable, maintainable solutions in large-scale environments
  • Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations
  • Excellent problem-solving skills and attention to detail
  • Experience with CI/CD pipelines and DevOps practices in Salesforce environments
  • Strong communication and collaborative skills, with ability to work effectively in a team environment
  • Familiarity with Salesforce Einstein Analytics
Additional Information

Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice
 

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

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