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Call Recording Jobs (NOW HIRING)

Nagarro

Staff Engineer - Salesforce Developer

$56.75 - $75.25/hr

Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics * Architect scalable, secure voice integration solutions leveraging Salesforce APIs and ...

Cognizant

Five9 Developer

$15.25 - $20.25/hr

... • Support call recording, reporting, and workforce management modules • Integration Development • Develop and maintain integrations between Five9 and external systems (e.g., Salesforce ...

Jobs for Humanity

Call Center

$16.50 - $20.50/hr

Provide accurate information about products and services while maintaining detailed and organized call records * Resolve customer issues efficiently by listening actively, understanding needs, and ...

Nagarro

Staff Engineer - Salesforce Developer

$56.75 - $75.25/hr

Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics * Architect scalable, secure voice integration solutions leveraging Salesforce APIs and ...

City of DeSoto

Call Taker

Desoto, TX · On-site

$45K - $54K/yr

Other duties include maintaining call records, completing general office duties, and verifying and updating dispatch maps. Specific Duties and Responsibilities Processes incoming calls for service by ...

MedFleet LLC

Call Taker

Hudson, FL · On-site

Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and ...

USM

Urgent Need Genesys Architect

San Francisco, CA

$286K/yr

Identifies best practices for call routing, call recording/steering, workforce management, reporting and works with the business to implement changes and enhancements that enable them to better ...

PLN

Affiliate Program: PPC Commission

Portland, OR · On-site

We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...

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All JobsCall Recording Jobs

Call Recording information

See salary details

$29.5K

$84.5K

$171.5K

How much do call recording jobs pay per year?

As of Jun 29, 2026, the average yearly pay for call recording in the United States is $84,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is a Call Recording job?

A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.

What are the key skills and qualifications needed to thrive in the Call Recording position, and why are they important?

To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.

What are some typical responsibilities of a Call Recording Specialist on a daily basis?

A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.

More about Call Recording jobs
What are the most commonly searched types of Call Recording jobs? The most popular types of Call Recording jobs are:
What states have the most Call Recording jobs? States with the most job openings for Call Recording jobs include:
What job categories do people searching Call Recording jobs look for? The top searched job categories for Call Recording jobs are:
Call Recording jobs near you
Infographic showing various Call Recording job openings in the United States as of June 2026, with employment types broken down into 23% Full Time, 54% Part Time, and 23% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $84,456 per year, or $40.6 per hour.

NICE Engineer

Stanley David and Associates

Jersey City, NJ • On-site

Other

Posted 3 days ago

Job description

Job Title :: NICE Engineer

Location :: Jersey City, NJ, Plano TX, Charlotte NC

Type ::Fulltime role

  

Description

Must Have Technical/Functional Skills

Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology

 

Roles & Responsibilities

  • Extract, transform, and analyze data from SQL databases and other structured/unstructured sources. 
  • Develop automated workflows and data pipelines using Python, Java, and PowerShell. 
  • Build, integrate, and maintain RESTful and SOAP API connections for data ingestion, exchange, and operational processes. 
  • Perform data manipulation, cleansing, and merging across multiple datasets for analytics and reporting use cases. 
  • Create dashboards and visualizations using Excel, Tableau, Power Bl, or equivalent visualization tools. 
  • Collaborate with cross-functional teams including architecture, analytics, and business partners to define requirements and deliver scalable solutions. 
  • Contribute to technical documentation, code repositories, and operational runbooks. 
  • Working across business and technology to create the solution intent and our implementation Engineer vision for large complex solutions Integrate customizations with details filled in with emerging business requirements; ensure integrations are, modular, and designed to adapt easily. 
  • Facilitate solution-driven discussions, lead the design of complex Solution Engineering, and find creative solutions through their knowledge of the domain, practical experiments, and Proof of Concepts (POCs) 
  • Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability) 
  • This role ensures the solution is fit for purpose and use by collaborating with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions. 
  • Knowledge of Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology. 
  • Experience with comparable products of another/competing vendor would be acceptable. 
  • Contributes to impact assessments to determine if FOS has a scope of work or opportunity when work is coming through the intake process.

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