... call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ...
... call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ...
Comply with all monitoring, call recording, quality assurance, documentation, and performance management requirements. * Acknowledge that remote work approval may be suspended or revoked due to ...
Comply with all monitoring, call recording, quality assurance, documentation, and performance management requirements. * Acknowledge that remote work approval may be suspended or revoked due to ...
Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. Install ...
Manage and support enterprise telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms. Install ...
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
Urgent Need Genesys Architect
San Francisco, CA · On-site
$286K/yr
Identifies best practices for call routing, call recording/steering, workforce management, reporting and works with the business to implement changes and enhancements that enable them to better ...
Urgent Need Genesys Architect
San Francisco, CA · On-site
$286K/yr
Identifies best practices for call routing, call recording/steering, workforce management, reporting and works with the business to implement changes and enhancements that enable them to better ...
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
Call Taker
Hudson, FL · On-site
Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and ...
Call Taker
Hudson, FL · On-site
Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and ...
Call Taker
Hudson, FL · On-site
Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and ...
Call Taker
Hudson, FL · On-site
Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and ...
Call Taker
Hudson, FL · On-site
Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and ...
Call Taker
Hudson, FL · On-site
Operates communications and associated peripheral equipment to dispatch assistance units and enter call records into computer aided dispatch system (CAD). Maintains required files, records, and ...
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
... Call recording (preferably NICE) Workforce management solutions (preferably Aspect) Performance management and data warehousing (preferably Merced and Business Objects) Integration with web services ...
... Call recording (preferably NICE) Workforce management solutions (preferably Aspect) Performance management and data warehousing (preferably Merced and Business Objects) Integration with web services ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
Perform required documentation for each call, recording recommendations, repairs, accurate readings, and observations. Have client sign necessary paper work and collect payments as directed.
Perform required documentation for each call, recording recommendations, repairs, accurate readings, and observations. Have client sign necessary paper work and collect payments as directed.
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
We assign affiliates with a specific 800 number, provide tracking, call details, call recording via an affiliate dashboard. Our affiliate program will also provide those basics and more such as daily ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
... call recording, CRM workflows) within their first week Run weekly roleplay sessions and call reviews-no exceptions Drive Metrics Visibility & Accountability Deliver weekly metrics reports to ...
Transfer Center Specialist
Rapid City, SD · On-site
$16.57 - $20.71/hr
Proficient in data entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations. * Responsible for working to improve ...
Transfer Center Specialist
Rapid City, SD · On-site
$16.57 - $20.71/hr
Proficient in data entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations. * Responsible for working to improve ...
Call Recording information
See salary details
$29.5K - $42.4K
16% of jobs
$48.3K is the 25th percentile. Wages below this are outliers.
$42.4K - $55.3K
19% of jobs
$55.3K - $68.2K
13% of jobs
The median wage is $69.7K / yr.
$68.2K - $81.1K
14% of jobs
$81.1K - $94K
10% of jobs
$100K is the 75th percentile. Wages above this are outliers.
$94K - $107K
6% of jobs
$107K - $119.9K
4% of jobs
$119.9K - $132.8K
5% of jobs
$132.8K - $145.7K
4% of jobs
$145.7K - $158.6K
8% of jobs
$158.6K - $171.5K
0% of jobs
$29.5K
$84.5K
$171.5K
How much do call recording jobs pay per year?
As of Aug 11, 2026, the average yearly pay for call recording in the United States is $84,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $113,000.00 per year, depending on experience, location, and employer.
What is a call recording?
A Call Recording job involves monitoring, recording, and managing phone conversations for quality assurance, compliance, training, or dispute resolution. Professionals in this role may use specialized software to record and store calls, ensure compliance with legal requirements, and analyze calls for quality improvement. This position is commonly found in customer service centers, financial institutions, and organizations that require call monitoring for regulatory or training purposes.
What are the key skills and qualifications needed to thrive in the call recording position, and why are they important?
To thrive in a Call Recording Specialist role, you need an understanding of telecommunications systems, data privacy regulations, and strong attention to detail, often supported by prior experience in compliance or customer service environments. Familiarity with call recording software (such as NICE, Verint, or Zoom), CRM platforms, and basic IT troubleshooting is typically required. Excellent organizational skills, discretion, and effective communication make candidates stand out in this position. These abilities are critical to ensure accurate, secure, and respectful handling of sensitive audio data while supporting business operations and regulatory compliance.
What are the typical responsibilities of a call recording specialist?
A Call Recording Specialist is primarily responsible for monitoring, maintaining, and managing the recording of incoming and outgoing calls to ensure compliance with company policies and legal requirements. This includes reviewing audio files for quality assurance, retrieving and archiving recordings as needed, and assisting other departments with access requests or audits. Specialists also troubleshoot technical issues, update recording systems, and provide training or support on how to use call recording tools. The role often involves collaborating closely with compliance, IT, and customer service teams to maintain data integrity and security. Staying organized and detail-oriented is key to managing the high volume of data handled each day.
More about Call Recording jobs
What are the most commonly searched types of Call Recording jobs? The most popular types of Call Recording jobs are:
What states have the most Call Recording jobs? States with the most job openings for Call Recording jobs include:
What job categories do people searching Call Recording jobs look for? The top searched job categories for Call Recording jobs are:
Contractor
This job post has expired today. Applications are no longer accepted.
Job description
**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Andres Villegas
Location: 3275 Bennett Creek Avenue, Frederick, MD 21701. 100% onsite.
Duration: 6 months
skill id: 10712883
Role Descriptions: Job Title Amazon Connect SpecialistJob SummaryWe are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.Key ResponsibilitiesConfigure and manage Amazon Connect instances and telephony componentsSet up inboundoutbound calling| phone numbers| queues| routing profiles| and agent settingsDesign and maintain contact flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ExperienceHands on experience with Amazon Connect configurationStrong knowledge of contact flows| IVR| and call routingUnderstanding of contact center and telephony concepts (ACD| IVR| CTI)Familiarity with AWS IAM and Lambda (preferred)Qualifications35 years of experience in contact center or telephony solutions2 years of Amazon Connect experience| AWS or Salesforce certifications are a plus.
Essential Skills: Job Title Amazon Connect SpecialistJob SummaryWe are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.Key ResponsibilitiesConfigure and manage Amazon Connect instances and telephony componentsSet up inboundoutbound calling| phone numbers| queues| routing profiles| and agent settingsDesign and maintain contact flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ExperienceHands on experience with Amazon Connect configurationStrong knowledge of contact flows| IVR| and call routingUnderstanding of contact center and telephony concepts (ACD| IVR| CTI)Familiarity with AWS IAM and Lambda (preferred)Qualifications35 years of experience in contact center or telephony solutions2 years of Amazon Connect experience| AWS or Salesforce certifications are a plus.
Skills: Salesforce
Experience Required: 8-10
• Top 3 Required Skills:
1. Amazon Connect Configuration & Administration
2. Contact Flows / IVR Design and Call Routing
3. Contact Center & Telephony Concepts (ACD, IVR, CTI)
• Top 3 Preferred Skills:
1. Salesforce Service Cloud Voice (SCV) Integration
2. AWS Services (IAM, Lambda - preferred)
3. Call Monitoring, Recording, and Reporting Configuration
• Education Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Years of Experience: 3-5+ years in contact center or telephony solutions (With 2+ years of hands on Amazon Connect experience), Project Code :
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Andres Villegas
Location: 3275 Bennett Creek Avenue, Frederick, MD 21701. 100% onsite.
Duration: 6 months
skill id: 10712883
Role Descriptions: Job Title Amazon Connect SpecialistJob SummaryWe are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.Key ResponsibilitiesConfigure and manage Amazon Connect instances and telephony componentsSet up inboundoutbound calling| phone numbers| queues| routing profiles| and agent settingsDesign and maintain contact flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ExperienceHands on experience with Amazon Connect configurationStrong knowledge of contact flows| IVR| and call routingUnderstanding of contact center and telephony concepts (ACD| IVR| CTI)Familiarity with AWS IAM and Lambda (preferred)Qualifications35 years of experience in contact center or telephony solutions2 years of Amazon Connect experience| AWS or Salesforce certifications are a plus.
Essential Skills: Job Title Amazon Connect SpecialistJob SummaryWe are looking for an experienced Amazon Connect resource to set up and manage cloud telephony integrated with Salesforce Service Cloud Voice (SCV). This role will focus on configuring Amazon Connect| designing call flows| and supporting voice features to deliver a seamless contact center experience.Key ResponsibilitiesConfigure and manage Amazon Connect instances and telephony componentsSet up inboundoutbound calling| phone numbers| queues| routing profiles| and agent settingsDesign and maintain contact flows IVR| including menus| call routing| callbacks| and hold logicConfigure call recording| monitoring| and reportingTroubleshoot call flow| routing| and telephony issuesCollaborate with Salesforce| IT| and business teams to support voice requirementsRequired Skills ExperienceHands on experience with Amazon Connect configurationStrong knowledge of contact flows| IVR| and call routingUnderstanding of contact center and telephony concepts (ACD| IVR| CTI)Familiarity with AWS IAM and Lambda (preferred)Qualifications35 years of experience in contact center or telephony solutions2 years of Amazon Connect experience| AWS or Salesforce certifications are a plus.
Skills: Salesforce
Experience Required: 8-10
• Top 3 Required Skills:
1. Amazon Connect Configuration & Administration
2. Contact Flows / IVR Design and Call Routing
3. Contact Center & Telephony Concepts (ACD, IVR, CTI)
• Top 3 Preferred Skills:
1. Salesforce Service Cloud Voice (SCV) Integration
2. AWS Services (IAM, Lambda - preferred)
3. Call Monitoring, Recording, and Reporting Configuration
• Education Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• Years of Experience: 3-5+ years in contact center or telephony solutions (With 2+ years of hands on Amazon Connect experience), Project Code :
About Real Soft
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Monmouth Junction, NJ, US
Year founded
1991