Atlanta, GA · On-site
$15.50 - $19.25/hr
... and optimal solutions. * Acting as the primary escalation point for Order Management issues ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
... and optimal solutions. * Acting as the primary escalation point for Order Management issues ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Birmingham, AL · On-site
$65K - $80K/yr
Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... AI Contact Center Optimization * Define and continuously improve handoff procedures between ...
Birmingham, AL · On-site
$65K - $80K/yr
Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... AI Contact Center Optimization * Define and continuously improve handoff procedures between ...
The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under ... and for optimal performance so that department standards for service are met or exceeded.
The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under ... and for optimal performance so that department standards for service are met or exceeded.
$70K - $88K/yr
The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Responsible for the optimization of these enterprise-wide customer systems, including creating and ...
$70K - $88K/yr
The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Responsible for the optimization of these enterprise-wide customer systems, including creating and ...
Cedar Creek, TX · On-site
$18.50 - $23/hr
... Optimum Health Store. Requirements * Minimum 3 years' experience providing inside sales and customer care in contact center environment (inbound/outbound call center, inside/outside sales)
Quick apply
Cedar Creek, TX · On-site
$18.50 - $23/hr
... Optimum Health Store. Requirements * Minimum 3 years' experience providing inside sales and customer care in contact center environment (inbound/outbound call center, inside/outside sales)
Las Cruces, NM · On-site
$12 - $14.10/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Las Cruces, NM · On-site
$12 - $14.10/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Honolulu, HI · On-site
$70K - $88K/yr
The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Responsible for the optimization of these enterprise-wide customer systems, including creating and ...
Honolulu, HI · On-site
$70K - $88K/yr
The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Responsible for the optimization of these enterprise-wide customer systems, including creating and ...
Savannah, GA · On-site
$12.25 - $15.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Savannah, GA · On-site
$12.25 - $15.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Wichita, KS · On-site
$12 - $15/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Wichita, KS · On-site
$12 - $15/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Savannah, GA · On-site
$12.25 - $15.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Savannah, GA · On-site
$12.25 - $15.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Tampa, FL · On-site
$14/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Tampa, FL · On-site
$14/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Las Cruces, NM · On-site
$11.50 - $14.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Las Cruces, NM · On-site
$11.50 - $14.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Killeen, TX · On-site
$14.50 - $18.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Killeen, TX · On-site
$14.50 - $18.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Dallas, TX · On-site
$15.75 - $19.75/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Dallas, TX · On-site
$15.75 - $19.75/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Las Cruces, NM · On-site
$11.50 - $14.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Las Cruces, NM · On-site
$11.50 - $14.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX ... Make constant contact with both internal and external guests to provide optimal guest service. This ...
SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX ... Make constant contact with both internal and external guests to provide optimal guest service. This ...
Tampa, FL · On-site
$14.50 - $18.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Tampa, FL · On-site
$14.50 - $18.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Las Cruces, NM · On-site
$11.50 - $14.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Las Cruces, NM · On-site
$11.50 - $14.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Savannah, GA · On-site
$15 - $18.75/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Savannah, GA · On-site
$15 - $18.75/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Savannah, GA · On-site
$12.25 - $15.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
Savannah, GA · On-site
$12.25 - $15.25/hr
... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
An Optimum Call Center job involves assisting customers with inquiries, technical support, billing concerns, and account management for Optimum services. Representatives handle inbound and outbound calls, troubleshoot issues, and provide solutions to ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services.
To succeed in an Optimum Call Center role, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is usually required. Outstanding active listening, resilience under pressure, and a customer-focused mindset are valuable soft skills. These competencies are essential for efficiently handling a high volume of inquiries while ensuring customer satisfaction and maintaining service quality.
At an Optimum Call Center, daily responsibilities include answering incoming customer calls, resolving issues related to products or services, and providing accurate information about billing, technical support, or account management. Team members are expected to log interactions in the CRM system and follow up on open cases to ensure timely resolution. Additionally, you may be tasked with upselling or suggesting additional services when appropriate, while maintaining professionalism and a positive attitude. Collaboration with supervisors and other departments is common to address complex customer concerns. The role is fast-paced and requires adaptability to meet shifting customer needs and company goals.
Cities with the most Optimum Call Center job openings:
The most popular types of Optimum Call Center jobs are:
States with the most job openings for Optimum Call Center jobs include:
The top searched job categories for Optimum Call Center jobs are:
5.5
Based on 153 frontline employees who took The Breakroom Quiz
11th of 20 rated casual dining restaurants
Description
Responsibilities
Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
Accurately entering data into the order entry system to facilitate seamless order processing.
Adhering to standard work practices to ensure professional and consistent service delivery.
Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
Proactively addressing and resolving customer issues, including order fulfillment and information requests.
Requirements
3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
Familiarity with Salesforce.com is a plus but not required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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