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Director Optimum Call Center Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

MTM LLC

Call Center Manager

Miami, FL · On-site

$110K/yr

Position Overview: The Director of Call Center will oversee the entire call center operation ... You'll be responsible for setting strategic direction, optimizing processes, and ensuring the team ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

Apply Early

MCI Careers

Call Center Director

Wichita, KS · On-site

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...

MCI Careers

Call Center Director

Wichita, KS

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...

Ace Parking

CALL CENTER REPRESENTATIVE

San Diego, CA · On-site

$17.75/hr

As a call center representative, you'll have the opportunity to connect with a diverse group of ... Contribute to cost-effective operations by optimizing call handling processes. * Utilize resources ...

GO RENTALS

Call Center Director

Newport Beach, CA · On-site

Call Center Director - Luxury Automotive Rental GO Rentals | Driven to Exceed Palm Springs, CA or Newport Beach, CA (On-site) Full-Time Leadership $175,000.00 -$225,000.00 Plus performance bonus!

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GO Rentals

Call Center Director

Newport Beach, CA · On-site

$175K - $225K/yr

Call Center Director - Luxury Automotive Rental GO Rentals Driven to Exceed Palm Springs, CA or Newport Beach, CA (On-site) • Full-Time • Leadership $175,000.00 -$225,000.00 Plus performance ...

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All JobsDirector Optimum Call Center Jobs

Director Optimum Call Center information

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$44K

$103K

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How much do director optimum call center jobs pay per year?

As of Jul 3, 2026, the average yearly pay for director optimum call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Optimum Call Center jobs? The most popular types of Optimum Call Center jobs are:
Director Optimum Call Center jobs near you
Infographic showing various Director Optimum Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.
Call Center Director

Call Center Director

Your Home Improvement Company, LLC

Waite Park, MN • On-site

$130K - $175K/yr

Full-time

Posted 23 hours ago

Be an early applicant

Job description

Description:

Call Center Director (St. Cloud, MN / Minneapolis, MN / Midwest-Central region


This is NOT a fully remote position.


Salary range $130-$170k (inc. bonus based)


Your Home Improvement Company is seeking a strategic, results-driven Call Center Leader with 10+ years of progressive experience in call center operations, KPI tracking, and team leadership. This role is responsible for leading the call center in St. Cloud, MN, driving excellence, and implementing strategies that improve customer experience, employee engagement, and overall business performance and revenue.

The ideal candidate is an experienced people leader with a strong background in performance management, workforce optimization, and process improvement strategies.


Key Responsibilities

Operational Leadership

  • Lead and oversee daily call center operations across multiple teams, departments, or locations. Oversee 30+ employees, including Supervisors and call center Agents
  • Develop and execute operational strategies that align with organizational goals and customer experience standards
  • Drive continuous improvement initiatives focused on efficiency, quality, service delivery, and cost management
  • Monitor and analyze KPIs, trends, and performance metrics to identify opportunities for improvement. KPIs include, cost-per opportunity, speed to lead, conversion rate, service levels, etc.

Team Leadership & Development

  • Provide leadership, coaching, and mentorship to supervisors and frontline staff
  • Ensure training methodologies are being executed/trained
  • Build and sustain a high-performance culture focused on accountability, collaboration, and employee engagement
  • Foster a positive and inclusive work environment that supports retention and a positive culture

Strategic Planning & Analytics

  • Utilize workforce management data, reporting tools, and analytics to optimize staffing and operational performance
  • Prepare executive-level reports and presentations on operational results, trends, and strategic initiatives
  • Manage departmental budgets, forecasting, and resource planning
  • Identify and implement technology solutions and process automation opportunities to improve efficiency
Requirements:


  • Bachelor’s degree in business administration, Communications, Management, or related field preferred
  • Minimum of 10 years of call center or contact center experience
  • Minimum of 5 years in a leadership or management role overseeing large teams
  • Experience with Call Center Software Five9
  • Proven experience managing supervisors, managers, and multi-functional customer service teams
  • Proven experience implementing, optimizing, and managing call center technologies and software platforms
  • Strong understanding of workforce management, call center technologies, and customer experience strategies
  • Demonstrated success improving operational performance and employee engagement
  • Advanced proficiency in CRM systems, reporting tools, and Microsoft Office Suite

Your Home Improvement Company is an Equal Opportunity Employer