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Director Optimum Call Center Jobs (NOW HIRING)

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Position Overview: The Director of Call Center will oversee the entire call center operation ... You'll be responsible for setting strategic direction, optimizing processes, and ensuring the team ...

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

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We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...

Call Center Director - Luxury Automotive Rental GO Rentals | Driven to Exceed Palm Springs, CA or Newport Beach, CA (On-site) Full-Time Leadership $175,000.00 -$225,000.00 Plus performance bonus!

Call Center Director

Newport Beach, CA · On-site

$175K - $225K/yr

Call Center Director - Luxury Automotive Rental GO Rentals Driven to Exceed Palm Springs, CA or Newport Beach, CA (On-site) • Full-Time • Leadership $175,000.00 -$225,000.00 Plus performance ...

This individual will be responsible for leading a team of call center agents, optimizing sales ... Opportunity to lead a team and make a direct impact on company revenue. Work in a dynamic, fast ...

... and optimal team performance. This role involves managing a team of customer service ... Perform other duties as directed by TransCore management. Requirements and Qualifications To ...

Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer ...

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Director Optimum Call Center information

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How much do director optimum call center jobs pay per year?

As of Jul 25, 2026, the average yearly pay for director optimum call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Director Optimum Call Center jobs? Cities with the most Director Optimum Call Center job openings:
What are the most commonly searched types of Optimum Call Center jobs? The most popular types of Optimum Call Center jobs are:
What states have the most Director Optimum Call Center jobs? States with the most job openings for Director Optimum Call Center jobs include:
Infographic showing various Director Optimum Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.

Call Center Director

Intangible Assets

Vernon Hills, IL • On-site

$150K - $170K/yr

Full-time

Posted 20 days ago


Job description

Role Description

This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.

Qualifications

  • Proven experience in Contact Center Operations and Contact Center Management
  • Strong Customer Satisfaction focus and Analytical Skills
  • Background in Operations Management
  • Excellent leadership and team management capabilities
  • Outstanding communication and interpersonal skills
  • Experience managing third-party vendor relationships, including performance oversight, integration with internal systems and processes
  • Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience
  • Strong analytical and decision-making skills with data-driven leadership style
  • Demonstrated ability to think strategically and apply long-term vision (3-5 years) in developing scalable, customer-focused contact center operations.
  • Bachelor's degree in Business Administration, Management, or a related field preferred
Industry
  • Business Consulting and Services
Employment Type

Full-time