... optimisation--with progression toward senior leadership roles (Senior Manager, Head of Contact ... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ...
... optimisation--with progression toward senior leadership roles (Senior Manager, Head of Contact ... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ...
... optimisation--with clear progression toward senior leadership roles (Senior Manager, Head of ... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ...
... optimisation--with clear progression toward senior leadership roles (Senior Manager, Head of ... Director-level positions). Key Responsibilities * Lead and optimise day-to-day contact centre ...
CALL CENTER SPECIALIST-CALL CENTER
Terre Haute, IN · On-site
$16 - $20/hr
Answers incoming calls promptly and efficiently, directing them appropriately and initiating ... call center department. Please note that the salary information provided on the career site for ...
CALL CENTER SPECIALIST-CALL CENTER
Terre Haute, IN · On-site
$16 - $20/hr
Answers incoming calls promptly and efficiently, directing them appropriately and initiating ... call center department. Please note that the salary information provided on the career site for ...
Call Center Site Director
Mesilla, NM · On-site
The Call Center Site Director is responsible for the management and development of supervisors and ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...
Call Center Site Director
Mesilla, NM · On-site
The Call Center Site Director is responsible for the management and development of supervisors and ... drive optimal performance. MCI assists companies with business process outsourcing, staff ...
Call Center Representative
Paterson, NJ · On-site
$23 - $25/hr
... ensuring optimal queue management. By maintaining expert knowledge of product offerings, the ... as directed by the Call Center Lead. * Serves as a primary problem-solver for member concerns ...
Quick apply
Call Center Representative
Paterson, NJ · On-site
$23 - $25/hr
... ensuring optimal queue management. By maintaining expert knowledge of product offerings, the ... as directed by the Call Center Lead. * Serves as a primary problem-solver for member concerns ...
Call Center Supervisor
San Diego, CA · On-site
Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer ...
Call Center Supervisor
San Diego, CA · On-site
Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer ...
The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center ... Operations Managers work closely with the site director and client account managers to ensure ...
The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center ... Operations Managers work closely with the site director and client account managers to ensure ...
Entry Level Call Center Agent | Call Center Agent
Charlotte, NC · On-site
$14.75 - $19.25/hr
Entry Level Call Center Agent | Call Center Agent ProSidian is a Management and Operations ... Motivation - persistent in pursuit of quality and optimal client and company solutions * Agility ...
Entry Level Call Center Agent | Call Center Agent
Charlotte, NC · On-site
$14.75 - $19.25/hr
Entry Level Call Center Agent | Call Center Agent ProSidian is a Management and Operations ... Motivation - persistent in pursuit of quality and optimal client and company solutions * Agility ...
Call Center Sales Manager
Wichita, KS · On-site
$60K/yr
The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center ... Operations Managers work closely with the site director and client account managers to ensure ...
Call Center Sales Manager
Wichita, KS · On-site
$60K/yr
The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center ... Operations Managers work closely with the site director and client account managers to ensure ...
The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center ... Operations Managers work closely with the site director and client account managers to ensure ...
The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center ... Operations Managers work closely with the site director and client account managers to ensure ...
The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center ... Operations Managers work closely with the site director and client account managers to ensure ...
Quick apply
Apply Early
The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center ... Operations Managers work closely with the site director and client account managers to ensure ...
Apply Early
Job Address: 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 Call Center Director - Substance Use Disorder (SUD) Position Summary The Call Center Director - SUD is responsible for leading all call ...
Job Address: 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 Call Center Director - Substance Use Disorder (SUD) Position Summary The Call Center Director - SUD is responsible for leading all call ...
Call Center
Saint Joseph, MI · On-site
$15 - $16/hr
Responsible, self-directed, and able to work independently * Must be willing to work evenings and Saturdays * Previous call center/customer service experience preferred * High school diploma or ...
Call Center
Saint Joseph, MI · On-site
$15 - $16/hr
Responsible, self-directed, and able to work independently * Must be willing to work evenings and Saturdays * Previous call center/customer service experience preferred * High school diploma or ...
Oversee the call center/inside sales staff including the call center leadership and agents (~35 person team) * The main function of this call center is to qualify leads and set appointments for the ...
Oversee the call center/inside sales staff including the call center leadership and agents (~35 person team) * The main function of this call center is to qualify leads and set appointments for the ...
Oversee the call center/inside sales staff including the call center leadership and agents (~35 person team) * The main function of this call center is to qualify leads and set appointments for the ...
Oversee the call center/inside sales staff including the call center leadership and agents (~35 person team) * The main function of this call center is to qualify leads and set appointments for the ...
Call Center Manager
$66K - $82K/yr
The Manager is responsible for optimizing service delivery, leveraging technology, and driving ... Lead, coach, and supervise Call Center Team Leader(s) and Customer Service Representatives ...
New
Call Center Manager
$66K - $82K/yr
The Manager is responsible for optimizing service delivery, leveraging technology, and driving ... Lead, coach, and supervise Call Center Team Leader(s) and Customer Service Representatives ...
New
Call Center Manager
Boca Raton, FL · On-site
$58K - $68K/yr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly ...
Quick apply
Call Center Manager
Boca Raton, FL · On-site
$58K - $68K/yr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly ...
Call Center Manager
Boca Raton, FL · On-site
$58K - $68K/yr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly ...
Quick apply
Apply Early
Call Center Manager
Boca Raton, FL · On-site
$58K - $68K/yr
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver ... We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly ...
Apply Early
Call Center
$15.25 - $19/hr
... and optimal solutions. * Acting as the primary escalation point for Order Management issues ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Call Center
$15.25 - $19/hr
... and optimal solutions. * Acting as the primary escalation point for Order Management issues ... Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in ...
Director Call Center Operations - Recipient Customer Service Position Spotlight: * 10+ years of ... Demonstrated success in scaling and optimizing call center performance through workforce planning ...
Director Call Center Operations - Recipient Customer Service Position Spotlight: * 10+ years of ... Demonstrated success in scaling and optimizing call center performance through workforce planning ...
Director Optimum Call Center information
See salary details
$44K - $54.5K
4% of jobs
$54.5K - $65.1K
2% of jobs
$65.1K - $75.6K
0% of jobs
$75.6K - $86.2K
3% of jobs
$90K is the 25th percentile. Wages below this are outliers.
$86.2K - $96.7K
43% of jobs
$96.7K - $107.3K
18% of jobs
$113.7K is the 75th percentile. Wages above this are outliers.
$107.3K - $117.8K
7% of jobs
$117.8K - $128.4K
11% of jobs
$128.4K - $138.9K
9% of jobs
$138.9K - $149.5K
1% of jobs
$149.5K - $160K
1% of jobs
$44K
$103K
$160K
How much do director optimum call center jobs pay per year?
As of Jul 3, 2026, the average yearly pay for director optimum call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Optimum Call Center jobs? The most popular types of Optimum Call Center jobs are:
Job description
Hire Resolve Call Centre Professional Opportunity
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, telephony/CCaaS platforms, diallers, QA tools, analytics/BI reporting)
- Ensure customer handling and data practices align with POPIA expectations, including consent and secure processing where applicable
- Maintain safe working conditions aligned with the Occupational Health and Safety Act (OHS Act) and reasonable employer duties
About Hire Resolve USA
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Scottsdale, AZ, US
Year founded
2004