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MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

This is a Remote role supporting a distributed, multi-time-zone workforce. Here's How You'll Make an Impact on the Team * Lead day-to-day operations of a fully remote call center (inbound, outbound ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

FL · Remote

$15.75 - $20.50/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

Netic

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Call Center Manager - Remote

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Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands -- immediate start. We're looking for a hands-on leader with deep home services experience (HVAC, plumbing ...

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MCI Careers

Remote Call Center Representative

ID · Remote

$7.25 - $11.50/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

$7.25 - $11.50/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

$7.25 - $16/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

$7.25 - $13.50/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

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As of Jul 25, 2026, the average hourly pay for remote optimum call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
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Call Center Representative - Remote

Call Center Representative - Remote

Trinity Health

Rensselaer, NY • On-site, Remote

$18.50 - $23.90/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Trinity Health rating

6.5

Company rating: 6.5 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

605th of 890 rated healthcare providers

Job description

Employment Type:
Part timeShift:
Description:
Call Center Representative I - Medical Group - Remote
Part time
M-F 8:00am-2:00pm
If you are looking for a high-volume Call Center position, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places.
Call Center experience highly preferred.
Medical Office experience highly preferred.
Position Highlights:
Quality of Life: Where career opportunities and quality of life converge
Advancement: Strong orientation program, generous tuition allowance and career development
Work/Life: Office Hours, Monday - Friday
What you will do:
Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Provides a high level of customer service to all internal and external customers.
ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.
2. Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with SPHPMA protocols and notifies clinical staff of patient's arrival, if applicable.
3. Answers telephone in accordance with SPHPMA telephone etiquette guidelines, taking and relaying messages in a timely manner.
4. Schedules and confirms patient appointments; obtains appropriate information, enters preliminary account data into computer and confirms appointments based on office protocols.
5. May collect payment(s) and ensures timely and accurate posting of payment.
6. Records messages for physician and staff accurately, with complete information required, and ensures that it is routed appropriately through Trinity Health SPHPMA Medical Group EMR system.
7. Assists patients with MyChart-related questions. Keeps current on updates, changes and FAQ's.
8. Accurately documents into SPHPMA systems.
9. Maintains familiarity with physician office, Billing Department and all extended care location basic services and hours of operation to respond to customer requests accurately and promptly.
10. Assists patients and facilities with questions related to referrals, authorizations and requisitions per established protocols.
11. Accurately completes patient forms.
ESSENTIAL QUALIFICATIONS:
EDUCATION:
High School Diploma or GED required.
Course work in insurance/billing, medical practice education or seminars are all preferred.
MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment.
Pay Range: $18.50-23.90
Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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