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Optimum Call Center Jobs (NOW HIRING)

Hawaii Gas

Supervisor, Call Center

Honolulu, HI

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Responsible for the optimization of these enterprise-wide customer systems, including creating and ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Responsible for the optimization of these enterprise-wide customer systems, including creating and ...

MCI Careers

Call Center Representative

Addison, TX · On-site

$15.50 - $19.25/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

MCI Careers

Call Center Representative

Addison, TX · On-site

$15.50 - $19.25/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$12 - $15/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

MCI Careers

Call Center Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

MCI Careers

Call Center Representative

Mesilla, NM · On-site

$12 - $14.10/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

We also offer engineering design, energy resilience and consumption optimization, asset recycling ... The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ...

MCI Careers

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

MCI Careers

Call Center Representative

Mesilla, NM · On-site

$15.75 - $19.75/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

MCI Careers

Call Center Representative

Garden City, GA · On-site

$15 - $18.50/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... Join our team as a Call Center Representative. To be considered for this role, you must complete a ...

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All JobsOptimum Call Center Jobs

Optimum Call Center information

See salary details

$10

$17

$25

How much do optimum call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for optimum call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does Optimum offer remote positions?

Optimum Call Center offers some remote positions, particularly for customer service representatives and support roles. These positions typically require good communication skills and familiarity with call center software, and may involve a flexible or scheduled work environment. Availability of remote roles can vary based on the company's current staffing needs.

How much do optimum sales reps make?

Optimum sales representatives typically earn an average annual salary ranging from $30,000 to $50,000, with additional commissions or bonuses based on sales performance. Compensation can vary depending on experience, location, and the company's commission structure, often requiring strong communication and sales skills.

What is an Optimum Call Center job?

An Optimum Call Center job involves assisting customers with inquiries, technical support, billing concerns, and account management for Optimum services. Representatives handle inbound and outbound calls, troubleshoot issues, and provide solutions to ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services.

What are the key skills and qualifications needed to thrive in the Optimum Call Center position, and why are they important?

To succeed in an Optimum Call Center role, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is usually required. Outstanding active listening, resilience under pressure, and a customer-focused mindset are valuable soft skills. These competencies are essential for efficiently handling a high volume of inquiries while ensuring customer satisfaction and maintaining service quality.

What are the typical daily responsibilities for someone working at an Optimum Call Center?

At an Optimum Call Center, daily responsibilities include answering incoming customer calls, resolving issues related to products or services, and providing accurate information about billing, technical support, or account management. Team members are expected to log interactions in the CRM system and follow up on open cases to ensure timely resolution. Additionally, you may be tasked with upselling or suggesting additional services when appropriate, while maintaining professionalism and a positive attitude. Collaboration with supervisors and other departments is common to address complex customer concerns. The role is fast-paced and requires adaptability to meet shifting customer needs and company goals.

Does Optimum pay weekly?

Optimum Call Center employees are typically paid on a weekly basis, which is common in customer service roles. This payment schedule helps workers manage their finances more easily and is standard in many call center jobs. However, specific pay schedules may vary depending on the position and location, so it is advisable to confirm with the employer directly.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may include additional benefits like bonuses or performance incentives.
More about Optimum Call Center jobs
What cities are hiring for Optimum Call Center jobs? Cities with the most Optimum Call Center job openings:
What are the most commonly searched types of Optimum Call Center jobs? The most popular types of Optimum Call Center jobs are:
What states have the most Optimum Call Center jobs? States with the most job openings for Optimum Call Center jobs include:
What job categories do people searching Optimum Call Center jobs look for? The top searched job categories for Optimum Call Center jobs are:
Optimum Call Center jobs near you
Infographic showing various Optimum Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Contact Centre & Call Centre Professionals

Contact Centre & Call Centre Professionals

Hire Resolve USA

Remote

Other

Posted 10 days ago

Job description

Hire Resolve Call Centre Professional Opportunities

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency, cost-to-serve, and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
  • Oversee onboarding, training, and knowledge management to maintain consistent service standards
  • Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI)
  • Ensure customer handling and data practices align with internal governance and applicable privacy requirements
  • Maintain a safe working environment aligned with WHS expectations, policies, and site procedures

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