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Optimum Call Center Jobs (NOW HIRING)

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

Pavlov Media, Inc.

Call Center Lead, MDU

Champaign, IL · On-site

$45 - $85/hr

Call Center Lead Pavlov Media is seeking a driven Call Center Lead to oversee and support daily ... The ideal candidate will be a hands‑on contributor with a passion for process optimization and ...

New

Pavlov Media, Inc.

Call Center Lead, FTTP

Champaign, IL · On-site

$45 - $85/hr

Call Center Lead Pavlov Media is seeking a driven Call Center Lead to oversee and support daily ... The ideal candidate will be a hands‑on contributor with a passion for process optimization and ...

New

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

This role maintains daily operational call center activities including supervision of Leads, Trainers and Referral Management Specialists to promote accuracy and optimal customer service. This ...

MCI Careers

Call Center Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound ...

MCI Careers

Call Center Representative

Midway, GA · On-site

$14.75 - $18.25/hr

... drive optimal performance. MCI assists companies with business process outsourcing, staff ... We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound ...

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How much do optimum call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for optimum call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an Optimum Call Center?

An Optimum Call Center job involves assisting customers with inquiries, technical support, billing concerns, and account management for Optimum services. Representatives handle inbound and outbound calls, troubleshoot issues, and provide solutions to ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and familiarity with Optimum's products and services.

What are the typical daily responsibilities for someone working at an Optimum Call Center?

At an Optimum Call Center, daily responsibilities include answering incoming customer calls, resolving issues related to products or services, and providing accurate information about billing, technical support, or account management. Team members are expected to log interactions in the CRM system and follow up on open cases to ensure timely resolution. Additionally, you may be tasked with upselling or suggesting additional services when appropriate, while maintaining professionalism and a positive attitude. Collaboration with supervisors and other departments is common to address complex customer concerns. The role is fast-paced and requires adaptability to meet shifting customer needs and company goals.

What are the key skills and qualifications needed to thrive in the Optimum Call Center position, and why are they important?

To succeed in an Optimum Call Center role, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is usually required. Outstanding active listening, resilience under pressure, and a customer-focused mindset are valuable soft skills. These competencies are essential for efficiently handling a high volume of inquiries while ensuring customer satisfaction and maintaining service quality.

Does Optimum Call Center offer remote positions?

Optimum Call Center offers remote call center positions that typically involve customer service or technical support roles. These positions often require good communication skills and the ability to work independently from home. Availability of remote roles may vary based on current staffing needs.

Is Optimum Call Center a good company to work for?

Optimum Call Center is a customer service employer that typically offers entry-level call center positions with standard schedules and performance expectations. Employee reviews vary, with some citing positive work environments and others noting high call volumes and performance pressures. Prospective employees should research specific locations and consider their own preferences for customer service roles.
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Optimum Call Center jobs near you
Infographic showing various Optimum Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Manager

Rodenhiser Home Services Inc

Holliston, MA • On-site

$75K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Salary Range: $75,000 - $105,000
At Rodenhiser Home Services, we've built a 90-year legacy on one powerful promise:
Nice People. Great Service.
And that experience begins the moment the phone rings.
Scope
The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home Services' Customer Service Department. This role ensures exceptional customer experience from the first point of contact through appointment scheduling, communication, and follow-up.
The Call Center Manager oversees a team of Customer Service Representatives, drives performance through coaching and development, manages customer escalations, and partners closely with Dispatch, Service Managers, Install Operations, Sales, and Executive Leadership to ensure seamless communication and operational efficiency.
This position plays a critical role in maintaining Rodenhiser's reputation for "Nice People. Great Service." by ensuring customers receive prompt, empathetic, and professional service during both routine and emergency situations.
ESSENTIAL FUNCTIONS
Team Leadership & Development
  • Lead, coach, and develop a team of Customer Service Representatives in a high-volume call center environment.
  • Conduct onboarding, training, and ongoing skills development for new and existing CSRs.
  • Facilitate regular team huddles, one-on-one coaching sessions, and performance reviews.
  • Monitor call quality and provide constructive feedback to improve customer communication, empathy, and booking effectiveness.
  • Create and maintain training materials, quick-reference guides, and departmental playbooks.
  • Support staffing, scheduling, and coverage planning during seasonal peaks and emergency events.
Customer Experience Management
  • Ensure every customer interaction reflects Rodenhiser's service standards and core values.
  • Handle complex customer concerns, complaints, warranty questions, billing issues, and service escalations with professionalism and urgency.
  • Empower CSRs to build trust, demonstrate empathy, and confidently guide customers through service options.
  • Identify opportunities to improve the customer journey through proactive communication and process enhancements
Operational Management
  • Oversee inbound and outbound call activity to ensure service level goals and response times are achieved.
  • Partner with Dispatch to align technician availability with customer demand and emergency service priorities.
  • Coordinate with Service Managers, Install Operations, and Sales teams to ensure accurate communication and timely resolution of customer needs.
  • Monitor and manage departmental workflows including calls, tasks, emails, service mailboxes, bookings, and follow-up communications.
  • Ensure adherence to company policies, service procedures, and emergency dispatch protocols.
  • Is), including conversion rates, call volume, queue adherence, average handle time, abandoned calls, and customer satisfaction metrics.
Performance & Reporting
  • Track and analyze key performance indicators (KP
  • Prepare and present clear, actionable reports for leadership on team performance, operational trends, and improvement initiatives.
  • Use data to identify coaching opportunities, staffing needs, and process improvements.
  • Drive accountability while fostering a positive, supportive team culture.
Process Improvement
  • Develop, document, and maintain standard operating procedures (SOPs) for customer service operations.
  • Lead initiatives to improve communication consistency across email, task management systems, Microsoft Teams, and other operational platforms.
  • Collaborate with leadership on workflow optimization, technology enhancements, and customer experience initiatives.
  • Continuously evaluate departmental processes to reduce errors, eliminate duplication, and improve efficiency.
QUALIFICATIONS
Experience
  • 7+ years of customer service experience, preferably in a residential home services environment (HVAC, plumbing, electrical, or related field).
  • 5+ years of leadership or supervisory experience in a call center or customer service operation.
  • Demonstrated success coaching teams to achieve performance and customer satisfaction goals.
Knowledge, Skills & Abilities
  • Strong leadership, coaching, and conflict-resolution skills.
  • Exceptional verbal and written communication abilities.
  • Ability to remain calm and decisive in high-pressure situations, including after-hours emergency service coordination.
  • Highly organized with excellent follow-through and attention to detail.
  • Proficient with Microsoft Office, customer management software, dispatch systems, and communication platforms such as Microsoft Teams.
  • Ability to analyze data, identify trends, and implement corrective actions.
  • Strong collaboration skills with cross-functional teams and all levels of the organization.
WORKING CONDITIONS
  • Professional office environment with frequent interaction across multiple departments.
  • Standard business hours with flexibility to work additional hours during periods of high volume, severe weather events, or operational emergencies.
  • Fast-paced environment requiring frequent multitasking and prioritization.
PHYSICAL REQUIREMENTS
  • Primarily seated with frequent use of a computer, telephone, and other office equipment.
  • Occasional standing, walking, bending, reaching, and lifting of up to 15 pounds.
  • Ability to read, analyze, and communicate information effectively in both written and verbal formats.
  • This job description is intended to describe the general nature and level of work performed by the employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Rodenhiser Home Services reserves the right to modify or assign additional responsibilities as business needs require.

Who You Are
  • Highly motivated - friendly, composed, and confident on the phone.
  • Detail-oriented, organized, and able to handle multiple priorities.
  • A problem solver with analytical skills.
  • A great communicator with strong verbal and written communication skills.
  • IT competent: proficient with computer and phone systems.
  • High school education or equivalent.
  • Two years' proven track record in customer service, preferred.
What We Offer
  • A career with purpose and growth in a respected, family-owned business.
  • A supportive team that takes pride in helping clients and each other.
  • Leadership that values your voice, your time, and your future.
  • A culture where Nice People deliver Great Service - and it starts with you.
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $75,000 - $105,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.
Comprehensive Benefits Package:
  • Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
  • Time Off: Paid Vacation, Holidays, Parental Leave
  • Financial: 401(k) match
  • Growth: Tuition reimbursement, career development
  • Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.

Apply