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Call Center Manager Jobs in Gilbert, AZ (NOW HIRING)

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Able to manage telephone and chat customer interactions and convey confidence while resolving the ...

BCForward

Call Center Representative

Chandler, AZ · On-site

$21/hr

  • Medical

  • Dental

  • Vision

Call Center CSR Location: Chandler, AZ 85224 Duration: 12 Months Contract We are seeking a Customer ... Manage risk by accurately authenticating clients, adhering to policies and procedures, and ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Sun Life Health

CALL CENTER OPERATOR

Casa Grande, AZ · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Support - Connect, Schedule, and Care! We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day. What ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Monogram Health Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Cardinale Automotive Group is looking for a driven and personable Call Center Representative who thrives in a fast-paced, results-oriented environment. In this role, you'll connect with warm leads ...

Adelante Healthcare

Call Center Representative

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Representative Adelante Healthcare Center Support Office - Phoenix, AZ 85012 Overview ... or hear; smell; manage stress as it relates to essential job functions. The employee must ...

CardinaleWay Mazda - Mesa

Call Center Representative

Mesa, AZ

$14 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Cardinale Automotive Group is looking for a driven and personable Call Center Representative who thrives in a fast-paced, results-oriented environment. In this role, you'll connect with warm leads ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Gilbert, AZ

Call Center Manager information

See Gilbert, AZ salary details

$29.4K

$63.6K

$109.2K

How much do call center manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for call center manager in Gilbert, AZ is $63,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Gilbert, AZ?

The most popular types of Call Center jobs in Gilbert, AZ are:

What are popular job titles related to Call Center Manager jobs in Gilbert, AZ?

For Call Center Manager jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Gilbert, AZ look for?

The top searched job categories for Call Center Manager jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Call Center Manager jobs?

Cities near Gilbert, AZ with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $63,630 per year, or $30.6 per hour.

Call Center Rep

Global Channel Management

Phoenix, AZ • On-site

$16 - $19.75/hr

Other

Re-posted 4 days ago

Job description

Call Center Rep

Phoenix, Arizona, United States

$ 18.00 - 19.00 (US Dollar)

Call Center Rep needs 6 months of call center experience

Call Center Rep requires:

  • Strong computer and phone skills. Ability to use web-based computer applications
  • Excellent communication skills both written and verbal, and internal personal skills
  • Able to manage telephone and chat customer interactions and convey confidence while resolving the customers issues.
  • Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.
  • Able to understand and accurately communicate customers needs, while demonstrating critical thinking and problem-solving skills.
  • Must be able to pass a background and drug test.
  • Must be 18 years or older
  • Must have a High School Diploma or GED
  • Must be able to type 30 wpm

Preferred:

SAP skills

Call Center Rep duties:

  • Assist with customer questions, inquiries, and issues related to accounts payable inquiries.
  • Take phone calls and answers chats/emails regarding accounts payables and bills.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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